What is the business experience of hotel high cost management?

Introduction, functional structure and process

1. Introduction

Hotels in 2 1 century will undergo qualitative changes from internal management to external sales. The fierce market competition requires hotels to introduce more, newer and higher IT technologies, which cannot be satisfied by a single front desk management software or even traditional front desk and back-office software. Modern hotel is a consumer place that integrates guest rooms, restaurants, communications, entertainment, business culture and other services and facilities. The hotel has a huge organization, many services and a large amount of information. In order to improve labor productivity, reduce costs, improve service quality and management level, and then promote economic benefits, modern information management must be carried out with the help of computers. The management system of Wangdi star hotel is designed for this purpose. This system is suitable for large and medium-sized star-rated hotels.

Netdi intelligent hotel management system is based on computer network technology, adopts multi-layer structure, integrates multimedia technology, remote communication technology and IT technology, integrates many different types of software tools into a large system with a unified user interface, and realizes all-round computerized hotel management on a network. It not only has all the functions and more powerful functions of traditional software, but also focuses on the brand-new conceptual design of marketing, cost control, sales and cost budget, helping operators to cut costs according to the operating status of the hotel industry. This is the technical and operational solution for the whole hotel.

A successful hotel aims at economic benefits, and the core of management is how to improve economic benefits. Netdi intelligent hotel management system aims at the economic benefits of the hotel, providing simple, powerful and highly flexible application tools for hotel managers and employees, stimulating their enthusiasm and prompting them to provide better services to guests. These improvements make guests feel more satisfied and bring more repeat customers and income to the hotel. At the same time, through the scientific management and effective control of people flow, logistics and capital flow, the work efficiency of employees can be improved and various operating costs can be reduced, so as to obtain lasting profits.

Wang Di hotel management system is designed according to the standardized business process of national star hotels. Advanced database system and development tools have been adopted, and after repeated verification and actual operation, they have been well received by users all over the country.

2. Brief introduction of functional structure:

NetStar Hotel Management System is an all-round and highly integrated hotel management system, which adopts C/S structure and runs under Windows XP/NT/9X. It is designed for sales department, front office, catering department, housekeeping department, warehouse, finance department and other major functional departments. It has comprehensive functions, the central database supports remote direct access, and the query speed is fast and the performance is stable. It is an excellent hotel management system in China at present.

2. 1 software system:

2.2 Front Desk System Function Diagram (Flowchart)

2.3 background system function diagram (flow chart)

The second chapter, the expected goal and benefit after adopting the hotel system.

After adopting the Wang Di Hotel Management System proposed in this scheme, it is expected that the following objectives and benefits will be achieved:

1. Improve economic benefits:

Perfect individual and group booking functions can prevent rooms from being rented out or full rooms can be re-booked, provide accurate and up-to-date room use and booking at any time, and improve room occupancy rate. The direct entry of guest fees not only reduces the delivery of bills, avoids the confusion in management, but also effectively prevents the occurrence of fee evasion.

Perfect forecasting function can be used in marketing, such as determining key publicity areas and how to master the floating.

Timely control customers who exceed the credit limit, and urge the settlement of accounts owed to customers at any time.

Automatic charging of telephone charges and telephone switch control can prevent evasion of telephone charges.

Control the house price correctly, so as to increase the income of the room.

Control the preferential treatment of guests and reduce management loopholes.