Responsibilities of the front office of the hotel

The front office of the hotel needs to be healthy, with good facial features, cheerful personality, flexible mind, practical work, strong sense of service, promotion and responsibility; The following is the job responsibilities of the front office of the hotel that I arranged for you. You are welcome to learn from and refer to it, which will definitely help you.

Responsibilities of the front office of the hotel 1

1. Make sure that your clothes, hairstyle and light makeup meet the specified requirements.

2. Check the log record, understand the handover of the previous shift, and handle it.

3. Be familiar with the reservation information and know the situation of the guests, especially remember the names of VIPs and regulars who come to the store and know all the activities of the hotel.

4. Be familiar with the hotel's policies on room sales, and sell rooms to in-store guests to strive for economic benefits.

5. Be familiar with the professional business and skills of the front desk and do a good job in customer service.

6. Be familiar with the information inside and outside the store and provide accurate inquiry service.

7. Be responsible for the check-in procedures for the guests staying in the hotel.

8. Responsible for the management and distribution of guest room keys, and strictly abide by the verification system.

9. Make relevant reports and provide accurate reception information for other departments.

Job responsibilities of hotel front office 2

Handle daily check-in, check-out, reservation and reception.

Ensure that invoices and other work are handled correctly.

Reflect the good professional image of apartments and individuals in daily work and customer service.

Handle customer's requirements, inquiries and complaints properly and timely, and report to superiors in time when necessary.

Job responsibilities of hotel front office 3

1, responsible for the check-in and check-out procedures of guests.

2. Responsible for answering the phone at the front desk

3. Good image and temperament, standard Mandarin, good communication skills and computer skills.

4. Have a good sense of active service and good comprehensive quality.

Job responsibilities of hotel front office 4

1, accepting different forms of room reservation such as telephone and internet;

2. Check and verify the reservation information of arriving at the hotel on the same day and the next day;

3. Check in, change rooms, renew rooms and check out for guests.

4. Deal with individual and team accounting issues.

Job responsibilities of front office of hotel 5

1. Go through the check-in procedures for individual guests, team members and conference guests, and issue recycled room cards and magnetic card keys.

2. Accurately grasp and understand the room status, price and other information at any time, and actively and effectively promote rooms and services.

3. Responsible for changing rooms.

4. Save the information of hotel guests.

5. Do a good job of sending and receiving documents and confirming appointments.

6. Responsible for the check-out procedures of the guests.

7. Be familiar with the on-duty booking at any time, and be responsible for the individual booking service (telephone, door-to-door, network and agreement).

8. Be responsible for the interpretation of hotel telephone business and promotional activities.

Job responsibilities of hotel front office 6

1. Do a good job of welcoming guests to the hotel; Accept the guest's reservation through various channels, input the reservation information into the computer and convey it to relevant departments and posts.

2. Strictly abide by various systems and operating procedures, check in for guests accurately and quickly, and arrange rooms reasonably.

3. Arrange individual or team rooms independently; Check the room number of the team on that day and verify the room status.

4. Check out, check out correctly.

5. Do a good job of succession, to ensure the coordination and continuity of each shift.

6. Keep the front desk clean and tidy, check whether the required forms, stationery and publicity materials are complete, and report to the front desk foreman.

7. Understand and collect the guest's suggestions and opinions, and timely feedback to the superior leadership.

8. Establish the company brand, high-quality and elegant service image with standardized service etiquette.

Responsibilities of the front office of the hotel

1, the front desk handles daily work such as check-in, check-out registration and cashier;

2. Do a good job in the daily reception and inquiry of the hotel;

3. Complete daily business reports and various statistical tables;

4. Complete the work arranged by the leaders.

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