Hotel emergency plan to deal with all kinds of emergencies

Emergency plan for all kinds of emergencies in hotels (generally 5 articles)

In ordinary daily life, we sometimes encounter unexpected accidents. In order to make emergency response in time and reduce the consequences of accidents, we often need to prepare an excellent emergency plan in advance. So how should the emergency plan be compiled properly? The following is my emergency plan for all kinds of hotel emergencies (generally 5 items), I hope it will help you.

Hotel emergency plan for all kinds of emergencies 1 1. Call the police immediately if you find a case.

Once every employee of the hotel finds a major criminal case such as robbery, kidnapping, murder and shooting, he must quickly transmit the case information to the switchboard room and monitoring room.

1. When employees find the situation, don't panic, be calm, and call the nearby switchboard room and monitoring room.

2. When calling the police, the time, place, area, floor room number, number of people and brief information of the incident should be clearly stated in language. Inform the police department, name or work number.

3. The personnel on duty in the switchboard room and monitoring room should record the case information quickly and accurately, and report to the security manager immediately.

4. The security manager must be able to arrive at the scene after receiving the alarm, and report to the general manager or the general branch secretary immediately after knowing the case.

5. After receiving the report and arriving at the scene, the general manager or general branch secretary shall immediately make a decision whether to report the case to the Public Security Brigade of Changhang Public Security Bureau.

Two. Responsibilities and tasks of relevant departments

1, Ministry of Security:

A, the control room immediately informed the lobby post and staff post to block the front and rear doors, and prohibited anyone from entering or leaving the hotel. If it is necessary to enter or leave the hotel under special circumstances, it shall be decided by the general manager or the general branch secretary before the arrival of the public security personnel; It is up to them to decide when the public security personnel will arrive.

B. The control room informs the supervisor, foreman and rest security personnel to rush to the scene, pull up the cordon, control irrelevant personnel to enter, and maintain order at the scene.

C if the suspect is found to be committing a crime or preparing to escape, he shall be arrested immediately and sent to guard, and handed over to the public security personnel for handling after their arrival.

D, if a hostage is kidnapped, necessary measures should be taken to control the development of the situation, and public security personnel should cooperate with the action after coming.

E. If the victim is seriously injured, he should immediately contact the municipal emergency center for rescue; If the victim has died, cooperate with the work after the public security personnel and forensic doctors come.

F, public security personnel to explore the scene, investigation and evidence collection, investigation of cases, do a good job of cooperation.

G. record the handling of the whole case.

2. Housekeeping Department: The manager of Housekeeping Department rushed to the scene with the key of 10,000 X for emergency use, and cooperated with the security department according to the instructions of the general manager or the general branch secretary.

3. Engineering Department: The manager of the engineering department takes the electrician with flashlight, wiring board and lighting equipment for emergency use, and cooperates with the security department according to the instructions of the general manager or the general branch secretary.

4. Front desk:

A, responsible for providing information about the guests involved;

B, responsible for providing temporary office and rest places for investigators to investigate cases;

Take care of the belongings and luggage left by the guests.

5. Relevant departments: cooperate with the security department or public security personnel according to the instructions of the general manager or the general branch secretary.

Emergency plan for hotels to deal with various emergencies 2. Food poisoning is mostly caused by improper cleaning of food and drinks, and its poisoning symptoms are more common in acute gastroenteritis symptoms, such as nausea, vomiting, abdominal pain, diarrhea and so on. In order to ensure the personal safety of hotel guests and all employees and prevent food poisoning, the following measures must be taken:

I. Prevention

Purchasing personnel should ensure purchasing, receiving personnel should ensure inspection, warehouse personnel should ensure food storage, and chefs should ensure production.

Second, the emergency measures

The duty of the discoverer

1. In case of food poisoning, the discoverer shall immediately report to the switchboard, explaining the department, name (or job number), location, nationality, number of people, poisoning degree and symptoms of the food poisoning personnel.

The reporter should take good care of the poisoned people nearby, don't leave them behind, and don't move anything to protect the scene.

Operator's responsibilities:

1. After receiving the food poisoning report, the attendant of the switchboard should ask about the time, place, number of people poisoned, degree of poisoning and symptoms, and make records.

2, immediately notify the security manager (or security foreman), assistant manager of the lobby, food poisoning scene department manager rushed to the scene.

3. When the general manager informs the emergency center or sends it to the hospital for rescue, he should contact the emergency center or hospital in time to make clear the location, the number of poisoned people, the degree and symptoms of poisoning.

Responsibilities of the security department:

1. The security manager and foreman immediately rushed to the scene to protect the scene and control irrelevant personnel to enter and watch.

2. Conduct a preliminary investigation quickly, find out the number of poisoned people, the identity of the poisoned people, the degree of poisoning and symptoms, and report to the general manager.

3. When the general manager decides to notify the public security organ, he should contact the public security organ in time and do a good job of assistance and cooperation.

4. Cooperate with the rescue work of the medical staff in the emergency center. When the situation is serious, take the poisoned person to the hospital and record the visit of the poisoned person in time.

5, if the poisoned person has died, should protect the scene, according to the instructions of the general manager, cooperate with public security personnel, forensic work.

6, such as poisoning, should immediately find and control the suspect, cooperate with public security personnel to carry out investigation and detection work.

Responsibilities of the general manager or deputy general manager and assistant general manager:

1. After hearing the report from the security department, you should take rescue measures quickly and decide whether to notify the public security organ.

2, depending on the situation to decide whether to notify the poisoned unit or family members.

3, notify the relevant departments to do the aftermath.

Responsibilities of relevant department managers:

1, strictly implement all instructions of the general manager on rescue work, and require employees to obey orders, obey orders.

2, cooperate with the security work, explain to the guests, and stabilize the mood of the guests.

Three, the head, VIP food poisoning prevention measures

1, with special personnel, special procurement, special personnel inspection and special personnel management.

2. Someone is responsible for making and cooking.

3. Special service at the dining table.

4. Food samples need to be checked.

Hotel emergency plan for all kinds of emergencies 3 In order to strengthen the emergency handling of hotel fires, clarify the division of responsibilities, handling procedures and related requirements, and formulate hotel fire emergency plans.

I. Organizational structure and responsibilities

The fire organization is divided into the chief commander and four working groups. Specific personnel arrangements and responsibilities are as follows:

(1) Commander in Chief

The general manager of the hotel is the fire commander, whose main responsibilities are:

1, according to the situation of the fire scene, quickly coordinate the rescue work;

2. Decisively issue emergency disposal instructions for emergencies that have occurred or may occur;

3, according to the actual fire fighting, adjust the rescue plan at any time, as far as possible to minimize the loss.

After the arrival of the public security fire brigade, the commander-in-chief shall hand over the command to the public security fire brigade, and do a good job of assistance and cooperation according to the requirements of the on-site commander of the public security fire brigade.

In the absence of the general manager, the person authorized to take charge of fire control work shall take the post, and in the absence, the top leader of the unit present shall take the post.

(2) On-site Fire Fighting Action Team

The head of the on-site fire fighting action group shall be the person in charge of the security department, and when the person in charge of the security department is not at the scene, it shall be appointed by the commander in chief. Its main responsibilities are:

1, immediately report to the public security fire brigade, and truthfully report the fire scope, fire size, whether there are people trapped, etc.;

2. Organize security personnel on duty, volunteer firefighters and employees present at the first time to enable on-site fire-fighting equipment and facilities to save themselves;

3. Pay close attention to the personal safety of rescuers; In case of great danger, you should evacuate.

(3) Evacuation Steering Group (members)

The leader of the evacuation guidance group is the fire chief.

The evacuation of guest rooms should be carried out by volunteer firefighters (on-the-job) on all floors.

Evacuation guidance in entertainment and ktv areas is the responsibility of voluntary firefighters in this area.

All departments in the public area are responsible for their own services.

The dining area is under the responsibility of the manager (supervisor) according to the categories of the front, back and restaurant.

The administrative office and the logistics office are responsible for the evacuation guidance of the logistics office area.

The engineer on duty and the safety officer on duty in the engineering department are responsible for the evacuation and guidance of the underground garage and the engineering equipment room area.

Its main responsibilities are:

Evacuate at safety exits and evacuation walkways in advance according to the division of labor, and guide people to evacuate from the nearest safety stairs and passages.

(4) Alarm and rescue team (members)

The alert rescue team leader is the head of the Ministry of Security, and its members are composed of the Engineering Department and the Human Resources Department. Its main responsibilities are:

Responsible for rescuing people who are inconvenient or injured from the fire scene, assisting the evacuation group to guide the evacuation personnel, preventing irrelevant personnel from entering, handling emergencies, maintaining order at the scene, counting people and recording the fire situation.

Second, the fire evacuation disposal procedures

(1) Fire alarm and fire judgment and alarm.

When the fire control center receives a fire alarm, one of the personnel on duty should hold a walkie-talkie or inform the safety officer to immediately check the scene of the alarm (the other personnel on duty should not leave the fire control room), determine whether it is a false alarm or a fire, and immediately report to the fire control center through the walkie-talkie; When the fire control room receives the alarm notice from the fire detector in the fire control room, the notified personnel shall immediately go to the site to check.

After anyone confirms that there is a fire, regardless of the size of the fire, the on-site personnel and the personnel on duty in the fire control room should immediately call the police at telephone number 1 19. When calling the police, the specific address of the unit, the location of the fire floor, the cause of the fire, whether there are people trapped and the size of the fire should be stated.

After giving an alarm to the public security fire brigade, the fire scene personnel should quickly press the manual alarm button of the automatic fire alarm system or use the existing communication equipment to transmit fire information to external personnel such as the fire control room.

(2) Disposal procedures of initial fire.

1. Employees near the fire site are the first firefighting force, and the following measures should be taken immediately within 1 minute:

(1) Bring fire-fighting equipment nearby to put out the initial fire;

② Turn off the power supply in the fire area;

③ Evacuate irrelevant personnel or customers near the fire area; Stabilize the mood of evacuees and maintain order at the scene;

(4) The evacuation guide shall organize the evacuation of personnel near the safety exit;

⑤ Make sure that no one is trapped in the work area.

6. According to the fire spread, decide whether to lower the fire shutter door;

⑦ Always keep in touch with the fire control room.

2. The obligatory fire brigade of the hotel is the second fire fighting force, and should immediately rush to the scene of the fire (generally through the stairs) within 3 minutes after receiving the fire, and take the above measures together with the first fire fighting force to extinguish the fire and evacuate people in time.

3, fire control center personnel on duty should take the following emergency measures:

(1) Start the spray pump and fire hydrant pump immediately;

(2) Except for the fire elevator, the elevators in the fire area will be forced to stop at the ground floor;

(3) cut off the non-fire power supply of the fire floor;

(4) Always keep in touch with the fire scene and keep abreast of the fighting situation;

⑤ Turn on the fire accident broadcast to switch the audio, send out the recorded emergency notice, explain the floor where the fire broke out and the area where the fire spread, stabilize the mood of personnel, and notify all customers to evacuate in an orderly manner under the guidance of the evacuation guide; And immediately tell the switchboard operator to inform all members of the hotel fire safety management Committee;

⑥ Keep all external contacts.

Three. Matters needing attention in case of fire.

1, after the fire, don't panic, be calm and decisive, and don't scream loudly;

2. When a fire breaks out, try your best to put out the fire and control the spread of the fire;

3. Don't stay in the dangerous area; Don't temper and take the left-over items;

4. In case of fire caused by electricity, don't use water and fire hydrant to put out the fire without cutting off the power supply (dry powder fire extinguisher should be used), so as to avoid endangering people because of water conduction;

5, don't use the elevator, don't enter the escalator;

6. Don't knock on the window and jump off a building unless you have to;

7. Cover your mouth or nose with a wet towel, cuff, napkin, etc. When you are shrouded in smoke or have low visibility, evacuate along the wall according to the exit sign;

8. If you are indoors and find smoke coming through the door, you should try it on the door with your hands first. If it feels very hot, it means that the door is burning, and you can't open the door at this time; If you don't feel hot, try to open the door a crack and see the outdoor situation. If you can't escape, close the door immediately and take measures to prevent smoke from entering (such as blocking the gap with cloth or towel). If possible, you should constantly splash water on the door, throw things that are not easy to hurt people out of the window, and call the 1 10 command center by phone to remind ambulance personnel to carry out rescue;

9. When guiding hotel guests to evacuate, remember to evacuate from the nearest' safety staircase'; If the nearest safety staircase is blocked by fire or smoke, take other safety stairs nearby;

10. When evacuating, the passing doors, especially the burning room, should be closed to prevent the fire from spreading.

Emergency plan for all kinds of emergencies in the hotel 4 Put out the initial fire in the case of fast fire spread, many people and complicated fire. When organizing fire fighting and self-rescue, it is necessary to prevent the fire from spreading to the upper level within 5-7 minutes on the premise of ensuring the safety of most people, clear the fire site and evacuate people to a safe area. Command should be decisive and act quickly. Specifically, it is necessary to do a good job in alarm notification, evacuation and rescue, organization of fire fighting, smoke prevention and extraction, attention to explosion prevention, on-site rescue, communication, logistics support, safety alert and so on.

First, alarm notification.

Once a fire breaks out, the first thing to do is to transmit the fire information to the fire management department, the person in charge of the unit, the public security fire brigade and the tourists who need to be evacuated; Call all planning department employees to the fire floor to put out the fire.

1. In case of fire, the fire information should be transmitted to the floor attendant and the fire control center.

2. The attendant of this floor and the attendant of the fire center immediately go to the scene to confirm whether there is a disaster.

3. Notify the person in charge of the unit on duty and the public security fire brigade when the fire is confirmed, and call the employees of all departments to be present as planned.

4. After the person in charge of the unit arrived, it was decided that it was necessary to evacuate and organize the employees present to put out the fire and save lives.

5. According to the order of the person in charge of the unit on duty, send information to the passengers who need to be evacuated.

Second, evacuation and rescue

After the fire, organizing and directing the evacuation and rescue of people above the fire floor is the primary task that the person in charge of the unit must consider.

1. The division of labor is clear, and the responsibility is shifted to the floor attendant. Responsible for guiding passengers to evacuate to safe areas, escorting passengers with mobility difficulties to evacuate dangerous obstacles, checking whether anyone needs rescue on the fire floor, receiving and arranging passengers evacuated from the fire floor, and stabilizing passengers' mood.

2. Evacuation procedures. Evacuate from the fire room and floors above the fire floor first, and then evacuate the floors below the fire floor. During evacuation, young and middle-aged people are evacuated through the safety stairs, and people with mobility difficulties are escorted by fire elevators; And do a good job of comforting passengers below the fire floor, and don't run around.

3. Guide self-help. Guidance and self-help are led by waiters or guided by communication equipment in the building. Organize waiters to encourage or lead passengers to rush through the smoke downstairs along the fire stairs; When it is impossible to evacuate from the scheduled fire stairs, the waiter will lead the passengers to the upper air outlet of the rooftop to wait for rescue, and organize water guns to spray cover; For the people trapped on the fire floor, they should be encouraged to enhance their self-help confidence through communication tools such as radio and indoor telephone, and guide them to choose the following self-help methods according to local materials; For example, use sheets, curtains, tablecloths, etc. To connect and make a lifeline, fasten your head and go down to the next floor along the rope; Or close the window, block the hole to prevent smoke from entering the room, wet the doors and windows with water to cool down, and stay indoors and wait for rescue.

4. Pay attention to safety. Set up sentries on the evacuation route, indicate the direction to the evacuees, and persuade the evacuees to evacuate in an orderly manner, remove roadblocks in time, and keep the roads clear. When organizing fire fighting, it is necessary to observe the development and spread of the fire in the guest room from bottom to top, and then from doors, windows, shafts, holes and other openings up, down, left and right. Therefore, when organizing fire fighting, we must first stop the fire from spreading outward and control it in the combustion chamber to put it out.

(1) Start the fire water pump to meet the fire water consumption of each floor above the fire floor, and prepare for fire fighting by laying water hoses.

(2) Close the fire doors of the fire zone.

(3) Send people to carry fire extinguishing tools to the adjacent rooms and upper and lower rooms of the burning room to find out whether there is the possibility of fire spreading and put out the spreading flame in time.

Third, smoke control.

In the early fire fighting of high-rise buildings, in order to improve the sight distance, reduce the toxicity of smoke and prevent the spread of smoke, it is necessary to take smoke control measures to ensure the safety of personnel and speed up the fire fighting process.

1. Start the air supply and smoke exhaust equipment, and maintain the positive pressure air supply and smoke exhaust in the evacuation stairwell and front room.

2. Open the natural ventilation window of evacuation stairs.

3. Lower all guest stairs to the first floor, lock them and forbid them to use.

4. Cover your nose and mouth with a wet towel and crawl on the ground to prevent smoking.

Fourth, pay attention to explosion protection.

High-rise buildings are explosion-proof, one is to prevent flammable objects from exploding when heated, and the other is to prevent flashover. Therefore, when putting out the fire, we should pay attention to:

1. Quickly clear the inflammable and explosive articles that are threatened or may be threatened by fire out of the building.

2. Spray water on the oil product storage tanks threatened by fire to strengthen cooling.

3. When extinguishing the guest room fire, we should adhere to the correct injection method to prevent flashover.

Verb (abbreviation for verb) on-site rescue

To put out fires in high-rise buildings, in order to prevent further casualties, the medical staff of the unit should be organized to care for the wounded and then sent to the hospital for treatment.

Six, security alarm

In order to ensure the orderly and smooth fire fighting, personnel evacuation and rescue, safety measures must be taken inside and outside the building. Safety warning part, including the entrance and exit of the first floor outside the building, fire floor, etc. , have set up a warning zone and guards.

1. The security tasks on the periphery of the building are: removing roadblocks, guiding all irrelevant vehicles to leave the scene, persuading passers-by to leave the scene, maintaining good order on the periphery of the building, welcoming the fire brigade, and creating favorable conditions for the fire brigade to reach the fire site to extinguish the fire.

2. The warning tasks of the entrance and exit on the first floor of the building are: prohibit irrelevant personnel from entering the building, guide evacuees to leave the building, take good care of the articles rescued from the burning floor, ensure that the fire elevator is dedicated to firefighters, and guide the fire brigade to enter the burning floor.

3. The next floor of the fire floor is a warning task: don't let passengers enter or board the fire floor again, prevent people from looting in troubled waters, fishing in troubled waters or taking the opportunity to create chaos, protect fire-fighting equipment, guide evacuees to the lower floor and evacuate in an orderly manner.

Seven, communication.

Maintaining the communication between the fire floor in the building and the fire center and the front and rear, so that the scheduled emergency plan for fire fighting and evacuation can be implemented smoothly, is related to the success or failure of initial fire fighting.

1. The telephone in the building and the telephone at the service desk on the floor shall be communicated in time by designated personnel.

2. The manager on duty should keep in touch with the fire center, the floors above the fire floor and the water supply and power supply department.

3. Set up communication personnel to be responsible for oral communication, but the personnel must be familiar with the ministries and heads of ministries before they can take office.

Eight, logistics support

1. Ensure uninterrupted water and electricity supply.

2. Ensure that fire fighting equipment

3. Actively assist rescue units, provide support projects and ensure equipment supply.

The above things must be completed within 5-7 minutes after the fire. Boil water to put out the fire.

Emergency plans for various emergencies in hotels. First, rescue the guests ashore.

1. When a drowning guest is found, the lifeguard should immediately go into the water for rescue and report to the foreman, supervisor and hotel supervisor in time according to the situation.

2, slightly drowning guests, should appease the guests after landing, and prompt the guests to the hospital for examination.

3. Guests with serious drowning should inform the front desk in time and call an ambulance at 120.

Secondly, emergency assistance.

1. Clean the dirt in the mouth and nose of the drowning person immediately after landing, and check whether there are false teeth in the mouth of the drowning person. If there is, it should be taken out to prevent dentures from blocking the respiratory tract.

2. Raise the belly of the drowning person to make it face down, and pat his back to make the inhaled water flow out of his nose and mouth. This process should be as soon as possible, so as not to take up too much time, so as to carry out the next rescue.

3. Check whether the drowning person has spontaneous breathing. If not, give artificial respiration immediately. The method is: let the drowning person lie on his back on the hard board or the ground, hold his jaw with one hand, open the airway, and hold his nostrils with the other hand, and blow from mouth to mouth for about 16 ~ 18 times per minute.

4. While doing artificial respiration, check the pulse of the drowning person and judge whether the heartbeat has stopped. If the heartbeat stops, external cardiac compression should be performed at the same time as artificial respiration. The method is: press the heart of the drowning person 60 ~ 80 times with both hands superimposed.

Third, send guests to the hospital for treatment.

1, quickly send the drowning person to the hospital for rescue, and don't interrupt the rescue on the way to the hospital.

2. The accompanying personnel should keep in touch with the unit leaders at any time.

Fourth, record

The whole treatment process should be recorded in detail afterwards.

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