I have checked in and checked out. Why does the order still say "Hotel confirms that you have checked in"? You can't get the deposit back until the next step.

Hello, after you check in, E Long will check your check-in information with the hotel in time.

After confirmation, E Long will submit an application for issuing the deposit to the bank in time, and the bank will generally issue the deposit within 3-5 working days;

If a foreign card is used, the bank will need 20 working days to release the guarantee; If the above time limit is exceeded, your deposit has not been released.

Please contact E Long 4006-1 61616 ext.1ext. 2 in time, and we will handle it for you as soon as possible.