Traditional Culture Encyclopedia - Hotel accommodation - Excuse me, does anyone know what the duty manager of Home Inn is responsible for? thank you
Excuse me, does anyone know what the duty manager of Home Inn is responsible for? thank you
1, familiar with all the standards of Home Inn.
2. All the work contents of the receptionist
3. In the absence of the manager and deputy manager, be responsible for the operation and management of the hotel.
4. In the absence of the room supervisor, perform the duties of the room supervisor.
5. Check whether employees meet the requirements of hotel standards in their daily work.
6. Control the room state to maximize the benefits.
7. Handle crisis events on the spot
8. Handle guest complaints
9. Collect guests' opinions and suggestions.
10, check the restaurant environment and opening preparations.
1 1, property management and guest supplies management
12. Check the quality of guest rooms according to the specified figures.
13, responsible for night audit.
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