Traditional Culture Encyclopedia - Hotel accommodation - Does the lobby also belong to the hotel lobby area?
Does the lobby also belong to the hotel lobby area?
The front office refers to the main entrance of the hotel, lobby (lobby) and other places under the jurisdiction of the front office. It is the center of the hotel, a * * * enjoyment space integrating transportation, service, rest and other functions in the hotel, the main place for guests to contact with the hotel, the only place for every guest to arrive and leave the hotel, and the place where guests form their first and last impressions of the hotel. According to the function, the front hall can be divided into main areas such as main entrance, pedestrian flow line, service area, rest area and public toilet. The front office is the core of the whole hotel service and an important department in hotel management. Coordinate various departments of hotel customer service, involving many contents of hotel customer service, and provide services such as reservation, check-in, luggage, telephone, message, inquiry, ticketing, mail, business, foreign currency exchange, agency, checkout and check-out.
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