Summary of the foreman's work in housekeeping department

Summary is a comprehensive and systematic summary of a period of study, work or its completion. Through it, you can fully and systematically understand your previous study and work. Write a summary. How to focus on the summary? The following is my summary of the work of the head waiter in the housekeeping department, hoping to help everyone.

Summary of the Head Attendant's Work in Housekeeping Department 1 Review of the Head Attendant's Work in February/KLOC-0, just like a symphony, with ups and downs and various notes. However, through more than a month's work, there are gains and growth. As a grass-roots manager, there are still many places to learn. The head waiter is not only imagining to check the room, but also needs to do a lot of things.

1. Room sanitation, the floor foreman is the key person to ensure the quality of room sanitation and the last link to control the quality of room products, which directly affects the quality of service to guests. Through more than a month's work practice, I have basically mastered the inspection standards of room hygiene, and I can also independently control the overall quality of a room. However, there are still some shortcomings. There are still some substandard inspections by supervisors and departments. Through analysis, the overall control of room hygiene is not in place, and the inspection is limited to individual places, lacking overall control. The hygienic quality standard is not high enough, and there are still some neglected places in the inspection. But through the health inspection during this period, I realized that the foreman's inspection is only to supervise the work of changing channels, and it is more important for employees to clean the room. So I will strengthen the cleanliness of the staff room in the next work.

2. In terms of management, it is no exaggeration to say that "the foreman is a person caught in the cracks". He should be responsible to the superior supervisor, to the subordinate employees and play a leading role. Dealing with the relationship with superiors, colleagues and subordinates at work requires more practice and personal experience to coordinate. In this more than a month, little has been done in this regard, and there is still a lot to go.

3. In terms of communication, I didn't have much contact with employees in Building 5 before, so I didn't know much about it. Now we have to get to know each other and establish a good working atmosphere when we come to work with them in Building 8, so we have strengthened communication with everyone this month and got to know each employee to some extent. However, due to the large number of employees, large age span and different personalities in Building 8, it is still quite difficult for me.

4. Communicate with guests. After becoming a foreman, the method and mentality of communicating with guests are different from those of the previous reception. Instead of just communicating with the guests and handing them over to the head waiter, now I have to think independently, come up with the best way to deal with the guests' dissatisfaction and questions, and take the lead in maintaining the image and interests of the hotel in front of the employees. I tried to communicate with the guests in charge of the floor every day for this month. I began to find it difficult to ask the guests about their stay in the hotel, and to solve the problems of claiming compensation and complaining to the guests. I don't know how to speak, but I slowly put my heart down and feel the joy of communicating with the guests. The foreman's work is very complicated and complicated. Through this month's practice, I really don't feel so easy, but with the help of director Chen and other shift leaders, I gradually straightened out some clues. I believe that in the next two months, I will work harder to make everyone.

Summarizing the work of the head waiter in housekeeping department has become history, and we will usher in a new year. In order to create a good situation in 20xx and make progress compared with 20xx, we should take precautions, sum up our work experience in 20xx, learn lessons and promote our work in the next year.

In 20xx, my housekeeping department did some work:

One: 20xx is a busy year for the housekeeping department as a whole.

First of all, do a good job in daily service management, often go to the scene, point out problems in time and conduct training to ensure the quality of customer service, conduct a comprehensive inspection of the cleanliness of guest rooms, timely check the cleanliness of public areas, reasonably arrange planned sanitation, and do a good job in the maintenance of facilities and equipment.

Secondly, in 20xx, the engineering maintenance of the housekeeping department area will be counted and maintained at any time. Some maintenance problems are slow, and there are still problems left over. Therefore, in the year of 20xx, it is planned to record the engineering maintenance of each area in detail in the department's engineering history file, so as to facilitate the follow-up tracking of the room maintenance and archiving.

Second, standardize the terms of service of each district and post to improve the quality of customer service.

In order to reflect the professional quality of hotel service personnel, in the first half of the year, we made corresponding requirements for our employees, such as courtesy and gfd. After a period of time, due to various reasons, many employees relaxed in this respect, did not have high requirements for themselves, and did not persist. This is also a pity, but the good thing is to persist, and we will increase training and supervision.

Third, in order to ensure the quality of the guest room, the practical skills were assessed.

The overall effect is good, and it has been obviously improved after on-site guidance. It is necessary to strengthen the training of practical skills in 20xx years.

Fourth, increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch.

Housekeeping department is the main revenue-generating department of our hotel and the department with the highest hotel cost. In line with the concept that saving is to create profits, we should start from myself and from scratch to put an end to all waste phenomena, mainly as follows: 1. The department has been asking employees to insist on recycling disposable low-value consumables for customers. Ask the waiter to turn off all the power when tidying up the room, check and unplug the power card after checking out, and so on. Don't use running water when going to the toilet. This way, day after day, it saves a lot of water and electricity for the hotel.

Five. Adhere to the assessment work of the department and strive to create a good working atmosphere for employees.

Select an excellent employee every month, stimulate the enthusiasm of employees, fully mobilize the initiative, consciousness and purpose of employees, thus forming a benign competition situation that encourages the advanced and spurs the backward, and avoiding doing well and doing poorly.

Six: Systematic training for employees will be strengthened in 20xx.

The loss of department personnel has led to an increase in your contribution to our department. We should first improve the service quality from new employees. To make new employees have higher service awareness and skills, it is necessary to train new employees systematically, which requires a lot of efforts from our managers at all levels, and this work will also become a focus of our department's work next year.

Constantly enrich themselves, improve their comprehensive potential, increase the training of department employees, ensure the quality and hygiene of room service, raise the overall level of rooms to a higher level, strengthen job rotation training, cultivate all-rounders in the department, and avoid the loss of employees affecting the normal operation of the department.

Based on the power failure of the hotel for many times in 20xx years, relevant emergency plans will be made and employees will be trained to avoid accidents in emergencies.

Seven: own problems

1。 Insufficient communication between colleagues and departments.

2。 We are not careful enough about all kinds of transactions.

3。 Insufficient inspection of training, arrangement and arranged matters.

We firmly believe that under the wise decision of the head office and hotel leaders and the spirit of sincere unity of hotel managers, we will unite all the staff and work hard with Qixin. We firmly believe that we can do better next year. Let's unite, forge ahead, innovate, and work hard to build a well-off business hotel tomorrow! ! !

Three years' summary of the head waiter's work in housekeeping department soon passed, and another year passed! With the steady pace of Blue Sky Hotel, we have grown for another year. The hotel is like a big family, which brings together people with lofty ideals to sweat together! We cooperate from top to bottom and unite as one, hoping to make the company usher in a redder spring in the new year!

Work can only be changed back to progress through continuous efforts and summary. In the face of fierce market competition, as a grass-roots manager of hotel housekeeping department, I should do my own work summary and planning, recognize the new development direction and accept fresh and scientific development ideas. The following is the annual work summary and plan:

1. Everything you do in your work should be in accordance with the procedural norms. At present, with the injection of new employees in our department, such an episode will inevitably appear in our work. The root of these problems is basically that we didn't follow the working procedures, so we should strengthen the training of new employees. As the foreman of grass-roots management, we should also give them on-site supervision and guidance to ensure that every newcomer can work independently after mastering work skills. So as to avoid mistakes in daily work leading to customer complaints and affecting service quality and company benefits.

2. The work arranged by the superior should be conveyed to the subordinate correctly and quickly, and the inspection work should be done well. It seems that this is a very simple and easy job to complete, but there are often problems in the process of implementation. For example, the supervisor told the foreman to do one thing 100%, the foreman told the waiter 90%, and the waiter listened to 90%, but only did 80%. If the supervisor or foreman will check the work he has arranged, he may make some compensation. On the contrary, it is. This is just the transmission between the three levels.

Da, if there are a few more checkpoints, the consequences can be imagined. Therefore, as a foreman, communicating the work between superiors and subordinates is the key to team unity and improving work efficiency.

3. Maintenance of hotel facilities and equipment. Hotel facilities and equipment are all physical objects, whether man-made or non-man-made, they will be damaged and aged to varying degrees. Therefore, all kinds of furniture and tools should be regularly inspected and effectively maintained in normal work. For example, regularly rotate mattresses, check and ensure faucets, and maintain tables and chairs in conference rooms. Supervise the maintenance facilities and equipment, such as fire extinguishers, which are not in the department, and work closely with other departments.

4. Keep repeat customers and long private rooms, and develop new customers. (1) Pay more attention to the guests and summarize their opinions. (2) Improve the service quality, beautify the interior of the room, and provide some personalized services and value-added services to make guests feel at home. (3) Close contact and cooperation with the front desk, and the needs of the customers will converge to the front desk. If a room is needed, they can respond accurately and quickly.

5. Supervision and interaction within the team. In order to make our work system more harmonious, the internal work of housekeeping department can be graded and assessed transparently and fairly. Achieved the purpose of mutual supervision and mutual progress. On the premise of sufficient funds, employees can be arranged to interact and train to improve the internal torque of the team.

6. Save resources. You can try to recycle the surplus daily necessities used by customers as cleaning supplies, turn off the lights and turn on the lights regularly, saving resources for the company and saving money for our employees!

7. The improvement of business and theory means the improvement of comprehensive ability. I suggest that the company can take time off from work to organize some theoretical knowledge training courses to improve our ability and quality from the most basic level of the company. There is nothing to say about the working ability at the grassroots level. Improving the professional quality of new and old employees is a necessary measure to enrich the company's internal culture and enhance the company's overall image.

The above is my summary of the company's work in the past year and my preliminary ideas for the new year's work. We all hope to sum up the truest things in our hearts, so as to learn from each other and put forward opinions and suggestions on each other's work. Finally, I wish our hotel, a harmonious family, more unity and friendship in the new year and write a new chapter with the hotel!

Summary of Head Attendant's Work in Housekeeping Department 4. Looking back on my work this year, with the support and help of leaders and colleagues, I was strict with myself and completed the work well according to the requirements of the hotel. Through one year's study and exploration, my work style has changed greatly and my work quality has also improved. Now I will summarize the work of the past year as follows:

I. Daily management work

The floor foreman is no stranger to me, but xx is a brand-new working environment for me. As the floor foreman, his role is to connect the preceding with the following and coordinate the left and right. We are faced with complicated and trivial daily work every day. In the new working environment, almost all work is started from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Try to cooperate with the supervisor to do a good job in floor management, and based on the principle of seeking truth from facts, report the situation. The conference reception task in our hotel is rather heavy. Last year, we received many important guests from the customs. However, due to various reasons, there is a frequent shortage of room service personnel, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.

Second, strengthen self-study and improve professional level.

Although my post is only a foreman, there is still a certain distance from Excellence, so I have never dared to take it lightly and learn from books, leaders and colleagues. So I think I have made some progress in the past year, and my management ability, coordination ability and problem-solving ability have been further improved, ensuring the normal operation of all the work on the floor.

Third, the existing problems

Over the past year, I have been able to carry out my work seriously, but there are still some problems and shortcomings, which are mainly manifested as follows: First, I have only been working in xx for more than a year, and many jobs are groping while doing, so I can't do it with ease, and my work efficiency needs to be further improved. Second, some work is not detailed enough, such as ward round, facilities and equipment, health inspection and so on. Third, my theoretical level is not too high.

Four. Work plan for next year

1, actively and seriously cooperate with the supervisor to do the daily management of the floor.

2, strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, flexible use of their own practical work, optimize the quality of work.

3, strengthen the inspection and maintenance of facilities and equipment, in the process of use to give guests a harmonious and comfortable feeling.

4. Give hands-on guidance to some new employees and waiters who are not standardized in operation, so as to improve the professional level of employees.

5. The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably.

6, strengthen energy-saving inspection, usually tell the waiter about energy-saving awareness, and strive to do the second inspection into the room.

In the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, strive for greater achievements and create higher value for the hotel.

Summary of the work of the head waiter in housekeeping department. Our hotel has been open for a year. After a year's hard work, all the employees in our hotel housekeeping department have got their due rewards. Looking back on our work in the past year, we can say: we did a good job, and then XXXX became history, and we ushered in a brand-new year XXXX. We have more expectations for XXXX, and hope that it will get better every year.

Summary of our domestic service in XXXX: service quality and hygiene quality

I. Services

The service quality of my stay in the hotel for X months remained relatively stable, and the customer service complaint rate was relatively high for X months. The main reasons are high housing rate and serious brain drain. After new employees enter the department, they cannot integrate with old employees as soon as possible. Some of them have seen the efficiency of building a few days' houses for old employees, but they also lack the correct guidance of grass-roots managers to lead them away. Based on these factors, the department launched a series of internal rectification. The first is to train each employee's basic service awareness and service terms, communicate with employees more and do more ideological work, so that each employee can more deeply realize his role in hotels and departments, and let employees realize that hotels and departments attach importance to themselves. It also achieved the goal of bringing new employees with old employees. In addition: in the constant combing of complaints. In the process of serving the department staff, the guests are either bored or don't feel at home at all because of the lack of family service. The most serious complaint is the left-behind items. For the left-behind items, our department has formulated a set of management and treatment plans for the left-behind items. To this end, our housekeeping department holds regular meetings every morning to train waiters in smiling service terms, work skills and problems that should be paid attention to in their work. Coupled with the personal experience of managers, it has been improved in the later period.

Second, health.

Hygienic quality is the lifeline of housekeeping department. No part of the department can be sloppy. Under the constant guidance of Manager Yin and the superior leaders, and with the joint efforts of the foreman and waiters, the hotel has been continuously improved, and the occupancy rate and renewal rate are generally high. In the past x months, I have almost always been in a state of rushing to the house. However, all the positions in our department are in short supply. Even with the appearance of these objective factors, with the tolerance and trust of hotel leaders, the department made corresponding adjustments in time, changing the original floor from a mobile floor to a fixed floor. This can better reflect the enthusiasm of the waiter and improve the quality of hygiene, and can also cooperate well with the linen counter to count linen. The middle shift and evening shift are also changed from a few days per person per month to a fixed number of x people per month, and the floor attendant is replaced, which is flexibly arranged by the foreman. When the foreman is too busy to make rounds, the floor landlord will take the initiative to help. In this way, the spirit of unity and cooperation is improved, and we can be on call and help each other, thus improving the efficiency of check-out and saving the lifeline of the guest room.

In order to make guests stay in this hotel more comfortable, in recent months, our department has also conducted a strict investigation of facilities and equipment, and notified the engineering department and superior leaders in time when problems were found. This department has many shortcomings in material management and cost control. It is worth mentioning that there is no fixed warehouse with enough storage space, resulting in many materials having no place to store.

Personnel: Most of the employees in the department are married, so they are very busy and feel stressed and tired. Because there are chores at home and at work here, the department staff are under great pressure and tired. In order to strengthen the cohesion of employees and avoid the influence of family factors, the department basically adheres to humanized management and mediates the voices and mentality of employees. Let employees feel the warmth of our department.

Strengthen the problems existing in guest rooms and make the following work plan:

First, strengthen communication and coordination with the front desk, engineering and security, and do a good job in planned maintenance and cleaning. Ensure the timeliness of room rental, learn more from the accumulated experience of other hotels, and effectively rectify the department. Cooperate with the arrangement and instructions of hotel leaders.

Second, reduce service links, improve service efficiency, minimize customer complaints, and let our smiling service impress customers with satisfied smiling faces.

Three, there are plans to train the waiter's emergency ability. Strengthen the comprehensive quality of waiters.

As long as you work hard, there will be no regrets. We have done well in XXXX, so I believe we will do better in XXXX. Are all the room staff confident? I believe our XX will get better and better!

Summary of the work of the head waiter in housekeeping department. The hectic 20xx year is coming to an end, and the hotel's one-year work is coming to an end. Looking back on my work in the past year, I have many feelings and experiences. Housekeeping department is an important department of the hotel, and its work will directly affect the external image and economic benefits of the hotel. Here, I am very grateful to the hotel leaders for their trust in me and let me have the honor to be the director of the hotel room service department. Under the leadership of the hotel leaders and the joint efforts of all the staff in the room service department, our department completed the work of the hotel room and front desk in 20xx, and completed the decoration of the rooms on the 4th and 5th floors, and the maintenance and replacement of the room air conditioners. The front desk also completed the upgrade and management of the system, which improved the work efficiency and greatly shortened the check-in and check-out time. Ensure that all the work of the whole department can be carried out smoothly. However, in the past year, there are still many shortcomings in our work, and most guest room hardware facilities need further rectification. Looking back on the past year, the work is summarized as follows:

Guest room:

1. In terms of goods management and cost control, we should do a good job in recycling goods, so that some consumables can be reused, and strengthen employees' awareness of saving, such as shampoo, shower gel and room cassette used at the front desk. Four years after the hotel opened, the scrap rate of linen has gradually increased. After coordination with the washing party, the washing quality was improved, the ideological education and standardized operation of employees were strengthened, and the damage of employees to linen was reduced in actual operation. According to the sales situation of hotel rooms and the existing cotton products, some cotton products were supplemented in the rooms to ensure the normal use of cotton products in the rooms. Strengthen the management and investigation of guest room consumer goods, immediately carry out rectification and adjustment, take the initiative to ask the guests' opinions and ask the guests' favorite guest room supplies, so as to increase the income of the hotel mini-bar.

2. In terms of health inspection, strictly implement the system of ward round, and implement the three-level system of employee self-inspection, foreman review and supervisor spot check to ensure that the cleanliness of the room meets the hotel hygiene requirements. Standardizing the location of items in the room means that the items in the room are not standardized to standardization, so that guests can clearly find what they need.

3. In terms of hotel hardware quality, there were many complaints about guest room hardware facilities before the air conditioner was replaced. Because our hotel is a business hotel, the requirements for room hardware are not as high as those of star-rated hotels, which leads to the aging and fading of most hardware facilities after several years of use, especially air conditioning. Later, according to the requirements of the guests and the needs of the hotel development, the housekeeping department replaced all the aging air conditioners in the room. After solving this problem, the occupancy rate of rooms in summer increased by about 30%, which ensured the interests of the hotel and retained most of its old customers. Reduce guest complaints.

4. In terms of service quality, due to the particularity of the housekeeping department, most of the women who work in the room are about 40 years old and have no higher education. So there is a big deviation in service.

At the beginning of the year, most guests complained like this, mainly reflected in the efficiency and attitude of customer service. Later, in view of this situation, I conducted some guest training with the foreman, which improved the work efficiency of guests and reduced complaints.

5. In terms of engineering maintenance, the hotel has gone through four years, and there are many engineering problems in the room, mainly reflected in the door lock, telephone line and network in the room. Later, with the consent of Mr. Guo and the cooperation of the engineering department, the telephone line and network of the room were debugged and checked, which improved the network situation of the room. Because of long-term use, most room locks can't be opened normally, and guests have great opinions about this. Later, through inspection and maintenance, this problem was solved, and the guests responded well, and the room occupancy rate was significantly improved. At the same time, the aisles and rooms in Room 4 and Room 5 were renovated, and the aisle carpet and room wallpaper were replaced, which improved the room quality, increased the hotel income and reduced the loss of tourists.

6. In terms of personnel management, we should adhere to the principle of fairness and justice, care for employees, narrow the distance between employees, and make the housekeeping staff work stably, so that the housekeeping department will become the department with the least employee turnover. At the same time, according to the actual situation of the hotel and the policy of reducing staff and increasing efficiency, three employees were reduced in Room One, which reduced the operating cost of the department, increased the income of employees and achieved a win-win situation with the hotel. Improve the loyalty of employees to the hotel. Of course, there are still many places to be improved in the guest room, and the facilities and equipment in the room also need to be improved urgently. However, the quality of our guest room staff still needs to be improved, and the customer service still needs to be strengthened. In the new year, I will improve the guest room management system, strengthen the training for employees and myself, and make progress together with employees.

Front desk:

The front desk is the facade of the hotel, where guests ask questions, make suggestions and complain. Every employee should directly face the guests, and the working attitude and quality of employees directly reflect the service level and management level of the hotel.

1. Handle guest complaints. As the head of the housekeeping department and the manager on duty of the hotel, I have to deal with many complaints, large and small, every day to satisfy the guests and protect the hotel from losses. In the process of handling complaints, I have accumulated and learned, and gradually matured, and I can properly handle various problems. Reduce hotel losses and improve guest satisfaction.

2, do a good job of coordination between departments, the front desk is the hub of the hotel, has a very close relationship with various departments, in actual work, there will inevitably be various frictions between departments, I can communicate with department heads in time, finally solve the problem, and avoid the deterioration of the relationship between things and departments.

3. In personnel management, most front desk employees are very young. There is a lack of sense of responsibility and carelessness. In view of this situation, I carry out ideological training for employees and mention it at any time in my work.

Wake up and let employees get better exercise at work.

4. Strengthen the training of employees' business skills. At the front desk, there are frequent employee turnover and many new employees. There are some major problems in the work, such as unclear accounts and unclear succession. In view of this situation, I conducted targeted training for the front desk staff, and paid attention to the practical operation and ideological training of the staff in practical work. At the same time, communication with the finance department has improved the ability of employees to handle daily accounts, improved work efficiency and standardized the operation process of the front desk.

Compared with the guest room, I took over the front desk for a short time, so I need to strengthen my study, sum up in the process of continuous study, standardize my words and deeds, set an example, and make the front desk truly become the window of the hotel and become a beautiful landscape of the hotel.

20xx work plan:

1, cooperate with the sales department to complete the business indicators of the department and do a good job in management.

2. Strengthen the internal quality inspection of the department, improve the work efficiency and quality, and ensure that the rooms are clean and hygienic to meet the hotel standards.

3. Transform rooms 1, 2 and 3F to improve the quality of rooms.

4, through training to improve the quality of employees, improve work efficiency, strengthen the ideological education of employees, improve the loyalty to the hotel.

The above is my summary and plan for the front desk work of 20xx guest room. I firmly believe that under the leadership of General Manager Guo and with the joint efforts of all the staff in our department, we will be able to successfully complete the work in 20xx. As the head of housekeeping department, I will continue to study in the new year, strive to improve my own ability, strengthen the ideological quality education for employees, and contribute to the hotel.

Summary of Head Attendant's Work in Housekeeping Department 7 Looking back on my work in 20xx, with the support and help of leaders and colleagues, I have been strict with myself and completed my work well according to the requirements of the hotel. Through half a year's study and exploration, my work style has changed greatly and my work quality has also improved. Now I will summarize my work in 20xx as follows:

First, strengthen self-study and improve professional level.

Although my post is only a domestic foreman, there is still a long way to go to be excellent, so I never dare to take it lightly and learn from books, leaders and colleagues. So I think I have made some progress in the past six months, and my management ability, coordination ability and problem-solving ability have been further improved, ensuring the normal operation of all the work on the floor.

Second, daily management work

The floor foreman is no stranger to me, but Jiahai is a brand-new working environment for me. As the floor foreman, his role is to connect the preceding with the following and coordinate the left and right. We are faced with complicated and trivial daily work every day.

In the new working environment, almost all work is started from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Try to cooperate with the supervisor to do a good job in floor management, and based on the principle of seeking truth from facts, report the situation.

The conference reception task in our hotel is rather heavy. In the first half of the year, we received many important guests from the customs. However, due to various reasons, there is a frequent shortage of room service personnel, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.

Third, the existing problems

Over the past year, I have been able to carry out my work seriously, but there are still some problems and deficiencies, mainly as follows:

First, after all, I have only been working in xx for more than half a year, and a lot of work is done while groping, so I can't do it with ease, and my work efficiency needs to be further improved.

Second, some work is not detailed enough, such as ward round, facilities and equipment, health inspection and so on.

Third, my theoretical level is not too high.

Four. 20xx work plan

1. Strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, flexibly use your own practical work, and optimize work quality.

2. Strengthen the inspection and maintenance of facilities and equipment, so that guests can have a harmonious and comfortable feeling during use.

3. Actively and seriously cooperate with the supervisor to do the daily management of the floor.

4. Give hands-on guidance to some new employees and waiters who are not standardized in operation, so as to improve the professional level of employees.

5. Strengthen energy-saving inspection, tell the waiter more about energy-saving awareness at ordinary times, and strive for a second inspection into the room.

6. The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably.

In the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, strive for greater achievements and create higher value for the hotel.

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