Appearance and etiquette of business people

Appearance refers to a person's appearance, especially a moving or healthy appearance. The following is what I arranged for you, I hope it will help you!

First, the concept of gfd

Instrument: that is, a person's instrument, which generally includes a person's appearance, clothing, personal hygiene, posture, etc.

Appearance: it mainly refers to the appearance of people and is an important part of appearance.

Second, the specific requirements of gfd

China is known as "the country of etiquette", with its own fine historical and cultural traditions and moral norms, and the essence of international etiquette is integrated into modern society, so Chinese etiquette has attracted enough attention all over the world. In order to better provide thoughtful and personalized service and be polite to guests. First of all, we should start from our own gfd to improve the service quality of banks.

1, tool

(1), smooth and clean, and clean frequently;

(2), ironing smooth, no damage, no stains;

3, neat and generous, showing pride;

(4) Modify the uniform according to personal preference;

⑤ The tie and bow tie are worn in the correct position, which is natural and beautiful;

6. Wear a nameplate on the left chest;

All landowners, the overall natural dress, collar, cuffs, clothes? Buttons, belts, hems, leather shoes, etc. Clean and tidy;

Today, male employees' socks should be dark, and female employees' socks should be flesh-colored.

Pet-name ruby, shine shoes, no smell; ;

Attending, stand in front of the mirror and see if you are dressed properly.

2. Hair

(1), neatly combed, no dandruff, no odor, no other dyeing;

2. Male employees do not cover their eyebrows or ears in front of their hair, but behind their collars. We should shape them properly to make people look more energetic;

(3) Female employees leave their hair in the sea without covering their eyebrows, and don't leave trendy and weird hairstyles. Head and shoulders should use the hair net issued by the hotel.

3. Make up

1. Natural light makeup includes: eye shadow, eyebrows, lipstick, blush and foundation close to skin color;

2. The appearance is clean, refreshing and not greasy;

(3), clean and trim nails, allowing the use of colorless nail polish;

④ White teeth, fresh mouth and no peculiar smell. It is not advisable to eat food with * * * before going to work, such as garlic, onions and leeks.

(5), can only wear watches and wedding rings, don't wear other accessories;

6, do not spray pungent perfume, the body has no odor.

Attached:

Personal hygiene of bank personnel should be "four diligence", that is, diligent nail cutting, diligent bathing, diligent dressing and diligent haircut.

Third, etiquette norms

Manner: it refers to a noble self-discipline behavior that you maintain when you are unwell or meet people who are full of complaints.

standing position

1, the upper body is straight, the abdomen is closed, the shoulders are straight, the arms naturally droop, the eyes look straight ahead, the chin is slightly closed, and the face is smiling;

2, feet together, the body center of gravity falls between the feet, and the feet stand in a "V" shape. Women can stand in a t-step, and men can stand with their feet shoulder-width apart, holding their right wrists behind their backs with their left hands and standing in a straddle posture.

sitting position

1. Keep your upper body upright, your legs naturally bend, your feet are flush, and your knees are together. It is advisable to sit on one third of the chair surface. When you sit down, move gently, don't cross your legs and shake your legs, don't look around and ramble;

2. Men's legs can be slightly separated and shoulder-width, with their hands flat on their knees or their forearms flat on the armrests;

3. Should a woman touch her skirt while sitting? Make sure the skirt is flat, and then sit down with your knees together or crossed, which is natural and beautiful.

Walking posture

1, when walking, the upper body is upright, the head is raised, the shoulders are stable, the swing arm is natural, the eyes are straight, you can pay attention to the surrounding things and fully show the charm of confidence;

2, the pace is agile and brisk. Don't swagger, swing from side to side, don't put your hands in your pockets, don't hold hands when two people walk, don't walk back and forth, many people don't walk sideways. Say hello to the guests and walk on the right. In case of emergency, you can speed up your steps. If you need to surpass the guests, smile and apologize, and don't run in panic.

3. When using the elevator, the elevator should be controlled to "enter first and then exit" when there is no special person to press the elevator, and it should be controlled to "enter later and exit later" when there is no special person to look after the guests entering and leaving the elevator.

Squat posture

1, when taking things or helping guests, you will use squatting posture, half squatting and half kneeling. When squatting, be careful not to squat suddenly, not to squat unabashedly, and it is a lady wearing a short skirt;

3. Keep the upper body upright and squat lightly and flexibly;

4. Pay attention to the people around you or the environment to determine whether to squat down.

Etiquette is the basis of service norms. Etiquette is based on people's life and social interaction. People can correctly grasp the scale of communication with others and the outside world, and reasonably handle the relationship between good people according to various etiquette norms. Without these etiquette norms, people will often be at a loss in communication and even be rude to others. If they are familiar with and master etiquette, they can draw inferences from others and treat people just right.

A guide to etiquette for business people

Introduce etiquette

Introduction etiquette is a basic etiquette that can not be avoided or ignored in any social and workplace. Be sure to stand when introducing, which can help you show your manners and manners.

In the workplace, you should say your full name. If it is introduced by someone else, you can check it, such as Mr. Wang, but you must pay attention to keeping the consistency of the introduction name.

There must be a firm and professional handshake when introducing. In the workplace, men and women shake hands the same, because there is no gender in the workplace, only rank. Remember, when interacting with anyone, you must make eye contact and keep smiling.

Appropriate clothes

Clothing is nonverbal communication, so appropriate clothing can leave a good first impression. People often judge your occupation, your personality and your professional level by what you wear.

Show elegance

Both men and women should pay attention to their manners. A standing posture, a sitting posture and a walking posture will inadvertently expose your weaknesses. For example, in business negotiations, attending business dinners or important social gatherings, good manners can make you look confident, elegant, professional and graceful.

When you write an e-mail, you should use an appropriate title.

Don't use general terms such as "hello", "friend" and "hello", or don't use them at all. This is unprofessional behavior. People often consider your professionalism and the impression you leave on each other through the professionalism of emails.

Necessary table manners

A person's eating, a person's words and deeds at the dinner table will be shown in a very relaxed situation. The order of western food is from outside to inside. Don't make a fool of yourself. When eating, don't let the other person see the food in your mouth, and don't make a squeaking sound. The most important thing about table manners is socializing, so don't just eat, talk to the guests around you. In addition, the dress etiquette of western food is also very important. Generally, business lunches can be dressed in professional clothes, and dinners are more formal, and ladies can wear small dresses. Many multinational companies will evaluate a person's professionalism by his performance at the dinner table, so they should master the necessary table manners to avoid falling into this trap.

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