What is the difference between hotel customer service and clothing store customer service?

There is a big difference.

Hotel services mainly include reception services, room services, catering services, entertainment and shopping mall services, etc. What are the different hotel services that can bring different experiences to guests, and each service is divided into different details.

1. Hotel reception service: It mainly provides reception services to each guest, including not only parking, but also courtesy and transportation, and some also provide image and text fax services.

2. Hotel room service: It can be mainly divided into room rental, hot and cold water supply, laundry, room wine and wake-up service, etc.

3. Hotel catering services: Different types of hotels provide different catering services, such as Chinese food, Western food and buffets, etc. Some hotels also provide cafe and bar services.

4. Hotel entertainment services: Entertainment services are launched by many hotels, mainly including various sports such as tennis and table tennis, beauty salons, health and saunas, etc.

5. Hotel shopping mall services: Most hotels will also be equipped with shopping malls, which mainly provide guests with food, handicrafts, clothing, books, and cultural supplies.

Different types of hotels provide different services to their guests. Therefore, it can meet the actual needs of different guests and bring them different service experiences.

The products and services of clothing stores are mainly clothing, supplemented by other accessories. The service should be to warmly receive customers who come to buy clothing, and carefully introduce the quality, price, and precautions of the clothing. Whether the customer wants to buy or not, they must be warmly welcomed and delivered. Men's clothing includes clothes, pants, belts, etc., and women's clothing includes clothes, pants, skirts, underwear, etc. The waiter's attitude can skillfully introduce the characteristics of the product and skillfully answer the questions raised by the customer until the customer is satisfied.

The eight steps of service are:

l. Welcome 2. Understand customer needs 3. Product introduction 4. Customer try-on 5. Transaction service 6. Additional promotion 7. VIP Establish 8. See off guests.

The service industry is classified as follows:

1. Commercial services refer to service exchange activities involved in commercial activities, including professional services, computers and related services, research and development services, Real estate services, leasing services without brokerage and other commercial services, such as advertising services, etc.

2. Communication services, including postal services, express services, telecommunications services, and audio-visual services.

3. Construction and related engineering services, including general construction work of buildings, installation and assembly work, building improvement and decoration work, etc.

4. Sales services, including agency services, wholesale trade services, retail services, special agent services and other sales services.

5. Educational services, including primary education services, secondary education services, higher education services, adult education services and other educational services.