What should the waiter do when the customer makes a scene in the hotel?

As people in the service industry, our waiters do encounter all kinds of emotional problems, especially when customers are pestering, and some customers even abuse the waiters for no reason because of personal problems. This kind of behavior is unprofessional, but the waiter had better not be knowledgeable with such customers. Waiters need to adjust their mentality as much as possible and solve problems in a rational way.

Waiters need to control their emotions first.

Because the waiter is working, no matter how customers treat themselves, the waiter needs to have certain professional qualities first. Even if it's not their own fault, waiters need to control their emotions as much as possible, and never hurt themselves because of other people's behavior. As a waiter, if the waiter and the customer abuse each other, even if the waiter himself has no fault, this behavior will make the waiter lose money. ?

Waiters can ask the leaders around them for help.

When customers abuse the waiter for no reason, the waiter can take the initiative to seek the help of the leaders around him and reflect the situation to the leaders. For leaders, because leaders have seen such occasions many times, leaders will solve related disputes in the right way, and the behavior of waiters will not have such an impact on the business of the whole restaurant. ?

There is no need for waiters to tell customers common sense.

To some extent, all walks of life will have their own difficulties, and we will also meet people who deliberately make things difficult for us in the course of work. When we meet such people, we need to try our best not to let their behavior affect our mood, and there is no need to be as knowledgeable as such people. When others do low-quality behavior, if we reply them in a high-quality way, they will naturally know how hateful their behavior is.