Traditional Culture Encyclopedia - Hotel accommodation - What do you do as a waiter in a hotel?

What do you do as a waiter in a hotel?

Waiter refers to office handyman; Hospitality staff in hotels, restaurants and other service industries. Waiters in different companies, units and positions have different work arrangements.

First, the main work of the hotel waiter is as follows:

1, keep the area clean and tidy;

2. Replenish all kinds of items needed by the guests in time, and do a good job in the reception of the room;

3, responsible for checking the operation of equipment and facilities in the area, timely report maintenance projects, found abnormal, report processing;

4. Be responsible for the air conditioning and exhaust, the opening of various electrical equipment and the adjustment of lighting in the area, and ensure the business premises, required standards and business atmosphere;

5. Be responsible for counting, taking, sending, losing, compensating and disinfecting guest supplies such as linen to ensure the safety of guests;

6. Be familiar with the location of business premises, the distribution and use of guest rooms, keep in mind the service items and prices, and actively promote sales;

7. Provide services such as food, drinks, ordering food, waking up, etc. for the guests, memorize the characteristics of the guests, and be responsible for the storage and custody of the guests' articles;

8. Take good care of the company's property, practice strict economy, and complete all matters assigned by superiors with good quality and quantity;

9. Keep in mind the layout of passages and fire-fighting facilities in the area, have the knowledge and ability to use them correctly, strengthen the awareness of fire prevention and theft prevention, and carefully make handover records;

10, listen carefully to the opinions of the guests, and feedback the information and opinions of the guests to the superiors in time;

1 1, actively participate in training, constantly improve service skills, always keep the instrument clean and tidy, correctly use service honorifics, constantly shape yourself and establish the image of the hotel;

12, check gfd at work, maintain a good mental state, and summarize the rectification points of the previous day;

13, pay attention to dining discipline and put an end to waste;

14, fill in the shift book after work and prepare for the handover;

15, complete other work assigned by the leaders.

Second, the hotel waiter's job requirements are as follows:

1, age 18~30 years old, in good health, with junior high school education or above;

2. Good conduct and hard work;

3. 1 year or above hotel catering experience is preferred;

4. Good image and good temperament;

5, responsible, lively and cheerful, with affinity.