How to provide personalized service in the hotel?

Users often prefer smart hotels when they stay in hotels when traveling. This is because smart hotels improve their stay experience with technology empowerment. In fact, from the perspective of the management and operation of the hotel itself, the advantages of smart hotels are self-evident.

Self-service check-in machine

The smart front desk provides customers with self-service services

The front desk of the smart hotel uses a smart front desk system. The advantage is that customers can check in by themselves. Wait for procedures to avoid waiting for customers. The management system used in smart hotels is itself connected to the OTA system, so that online housing orders can be directly obtained. At the same time, when a customer checks in, everything from check-in to room renewal and check-out can be done on the online platform. Completed, customers do not need to wait for the entire process, saving time in handling various procedures.

Smart guest rooms realize fully automatic and intelligent management and control

Another advantage of smart hotels lies in the automatic management of equipment. By adding smart chips and gateways to the equipment, the hotel equipment can be fully automated and intelligent. Control. When the smart hotel turns on the linkage mode, whether it is lights, air conditioning, sunshades, etc., all support one-click situational voice control. At the same time, customers can also control them through mini programs, so that customers can get a better check-in experience.

Smart services ensure customer stay experience

When it comes to the scenario application of smart hotels, we also mention the application of intelligent robots and other equipment. Among them, customers only need to order food through ordering robots. The single-cabin or double-cabin robots mentioned in the smart hotel plan are used for delivery. These intelligent robots can take the elevator to complete the delivery of items or meals independently. . The smart lighting system itself also operates based on the customer's situation. For example, when a customer goes to the restroom, the lighting will turn on and off as the customer moves. At the same time, the sunshades and air conditioners in the room will be turned on intelligently to ensure a smart check-in experience for customers.

Smart energy management reduces hotel operating costs

The smart hotel scenarios just introduced are all introduced from the perspective of improving customer stay experience, while in terms of hotel management, they reduce energy consumption. function. In the smart hotel solution, the management system's ability to collect local data will be mentioned. By collecting and analyzing data, the hotel's energy consumption can be monitored and optimized to avoid the automatic operation of appliances when no one is around for a long time, and to avoid flying rooms. When a situation occurs, use data analysis to review daily hotel operations and reasonably reduce energy consumption in water, electricity and other aspects.