Summary of probationary period work for newcomers at hotel front desk

Summary of the work at the front desk of the hotel during the probationary period 1. I have been working in the hotel for two months. I am very grateful to the leaders for trusting me and giving me the opportunity to express myself and improve myself. At work, I deeply realized that nurses always have a pragmatic and serious working attitude towards colleagues. It is worth mentioning that nurses' careful work always makes me more alert to myself and do my job well. Although some details were not well done, I actively corrected them to avoid making mistakes again. Therefore, I quickly integrated into the hotel family and did my job seriously. I think I like it here very much, and I am willing to use it as a platform to exercise myself, develop together with the hotel and make my greatest contribution. During this period, the simple work is summarized as follows:

1, strictly abide by the hotel rules and regulations. I took an active part in the training of new employees, studied corporate culture knowledge seriously, and achieved excellent results.

2. During this period, I am familiar with some work processes of the marketing department and understand the daily work of the department. Now I have basically mastered the relevant work content, workflow and working methods.

3. I actively communicated with my colleagues and tried to solve the work needs arranged by the leaders. Finally, I successfully completed the plan.

4. Try my best to master the experience, cooperate with and help other departments to complete the relevant work, and provide assistance within my ability.

Here, I would like to take this opportunity to formally apply to the hotel leaders for employment, hoping that the hotel leaders can comprehensively consider my work attitude, ability and performance according to the requirements of formal employees. At the same time, I am also very grateful to the hotel leaders for trusting me, giving me the opportunity to express myself and improve myself, greatly improving my ideological realm and working ability, and inspiring me to keep advancing and improving in my future work.

Summary of the probationary period work of hotel front desk newcomers II. The probation period of these months is coming to an end. In the position of the front desk of the hotel, I have been taking this road of learning. Although I sometimes make some small mistakes for some empirical reasons, I can wake up immediately after making mistakes, get back on track and embark on a stronger road. Here, I want to sum up my probation period in recent months, and I will not bear the efforts and hardships in these months.

When I first entered the hotel, I was actually at a loss about this position. Because I changed my career, I was strange to many places, but the hotel was very kind to me and gave me a week to study. So this week is my most precious time. Whether I can really take up this position depends on my grades in a week. This week is the most unforgettable week of my probation. From the first day I entered the post, I straightened my mind, maintained a forward posture in this post, actively learned from those old employees, actively participated in every training, and it became the norm at that time. My efforts finally won me an opportunity. Through my own efforts this week, I have passed this test, successfully set foot on that post and won my own glory.

Later days were relatively easy. In fact, I am a person who likes learning very much. I like to find some value in my study and some better opportunities to realize my future. For example, during this probation period, I found that I am good at communication. Personally, I look soft, so even if I encounter some difficult problems, the other party will not embarrass me too much. Coupled with my soft tone, many problems can be easily solved by me. It has also been praised and understood by leaders and affirmed by colleagues. I am very happy and satisfied with these aspects. Winning these medals is a very motivated and passionate thing for me. I also want to show these aspects, let myself move towards a better future and a better life, and open up a more spacious and brighter road for myself.

The probation period is over. I am very grateful to the leaders for their tolerance and instruction, and also to my colleagues for their support and encouragement. Thank you for accepting me and becoming friends with me. In the years to come, I will stick to my inner direction and do every step with this responsibility.

Summary of the probationary period work of the newcomers at the front desk of the hotel 3 It has been three months since I came to the hotel, and these days are a handover point for me to become a regular employee. Therefore, here is a summary and arrangement of my recent work, and I hope that I can be more brilliant in my future work, and I hope that the hotel will be more prosperous because of my existence.

The hotel industry is something I have never been exposed to before. I know nothing about hotels except traveling or staying in hotels. Every time I stay in a hotel, the first person who greets me is the hotel front desk. I have stayed in many hotels and seen various receptions. According to the size of the hotel, the front desk also has different standards and requirements. Therefore, the feeling of giving customers directly is very different. Although I only know some superficial information, I will know more or less if I think deeply.

So this time I thought about it, and I chose the job of hotel front desk as a way for my future life. After I kept running around, I finally received an employment letter from our hotel. At that moment, until now, I can't describe my feelings. In short, I am very excited and moved. First, because the hotel is willing to give me this opportunity, and second, I can engage in my favorite career. So I packed all my luggage and walked into the hotel industry without hesitation.

When I first started working, I was a little overwhelmed. I always feel that my image and language do not well interpret the image of the hotel, so in my spare time, I observe how my colleagues receive customers. Observing her expression and movements, learning her attitude and feelings, gradually, I have done a decent job. Until later, my colleague told me that she even thought I was more professional than her. I'm really happy to hear that. It's really the most satisfying and proud thing to be recognized by others. So in my future work, I have been strict with myself. Although I will meet some unreasonable customers, I still sit patiently and explain softly. So many things are quietly resolved under my soft grinding and hard bubble. This is also a place where I feel more gratified.

However, for me, the front desk position has a more difficult challenge, that is, I need to work at night. I am a person who pays more attention to skin care. At first, I felt almost unbearable. I am afraid that staying up late will make my skin worse and I am very anxious. But then I thought about it from another angle. In fact, as long as I take good care of my body, all this is not a problem. In addition, I like this job very much, so I was relieved and successfully solved this problem.

There are many challenges waiting for us in our work, but as long as we are patient, we can solve them. So, no matter what you meet, don't be impatient. Only rational and gentle, these things will not take so many detours, and will be better solved. So during the three-month probation period, I saw my growth, and I believe the leaders also saw it. So I want to apply for re-employment, and I hope the leader can give me this opportunity!

Summary of the probationary period work of the newcomers at the front desk of the hotel 4 It has been more than X months since I came to xxx Hotel in a blink of an eye. Although these days are boring and repetitive, today has a different meaning! Today, my long probation period is finally over, and I am about to take up my post as a formal employee! The future will be better!

Looking back on my work these days, I basically grew up from scratch. When I first came to the hotel, I didn't know anything, just an employee who stood at the front desk after timely training. But with the advancement of work, I have made great progress! Now, I want to summarize my work as follows:

First of all, I entered the xxx Hotel for the first time.

I still remember when I first came to the hotel, I basically knew nothing, and I didn't know much about it during the interview. Maybe it's my luck, or my expectation of the leader. I got the job by accident.

At the beginning of my work, I have been receiving hotel etiquette training with other colleagues. Although I still have some experience in this field, as the front desk of the hotel, we are also the facade of the hotel! Therefore, it is more strict in training! But I am also determined to carry on this rigorous training through my own efforts and hard work.

Second, the formal work

After the training, I began to serve as the lobby front desk of our xxx hotel. In the most eye-catching position of the whole hotel, it really put me under a lot of pressure at first, and I was a little stiff when talking to customers. But fortunately, I have a senior to help me, and she will help me settle things when I make mistakes, which really gives me great encouragement.

Later, I gradually adapted to this kind of pressure and turned it into the motivation of work. By learning the working attitudes of predecessors and other leaders, I began to work harder and optimize my work.

Third, there is a lack of work.

Speaking of work, as a newcomer, of course, I inevitably made some mistakes. There are two biggest reasons.

First of all, my work experience is not enough, and I don't know enough about hotels and businesses, which often leads to problems, but fortunately, I have the care of my predecessors and have not encountered too embarrassing scenes.

Secondly, I forget things easily. Although it didn't appear in my work, it also caused some influence! I will correct myself in the future!

Four. Concluding remarks

The probation period is finally over, but this is not the real end, but the real beginning! I believe that I have experience and ability, and I will be able to maximize my residual heat in my future work! But I will continue to strengthen myself and make myself better!

Summary of the probationary period work of the hotel receptionist 5 In the past few months, under the guidance of the group, with the care and help of the department leaders, and with the friendly cooperation of my colleagues, I have made great progress in my work and study. While thanking me for the opportunity to continue working, I also sum up my probation period as a hotel receptionist:

First, strengthen business training and improve their own quality.

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel.

Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.

Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel staff. When we want to show our guests around the room, we use these discarded welcome cards to install keys, so as to reduce the use of welcome cards and save money for the hotel.

The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.

Third, strengthen their own sales awareness and skills to improve the rate of housing.

With the help of the training of department leaders, I learned some sales skills. How to quote the price for guests, what kind of guests quote the price for what room type, how to recommend a better room type for guests with reservations, and so on.

Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try my best to let them stay in order to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues.

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments.

So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.

During this year, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings:

1, the service lacks flexibility and initiative, and is afraid of doing something wrong.

2. Encounter unexpected events, lack of good psychological quality, unable to calmly deal with problems.

In the reception of a large conference team, you can't control the room well.

I believe that under the leadership of the hotel leaders, I will do things in a down-to-earth and serious manner. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.

Summary of the probationary period work of hotel front desk newcomers 6. All aspects of hotel work and daily chores need patience and care, persist in doing their own jobs and complete their tasks perfectly.

Looking back, during my almost five months in our hotel, as a new employee, with the care and help of our front office leaders and colleagues, I knew nothing about the reception work at the front desk of the hotel and was able to work independently. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:

First, like all other service industries, politeness and etiquette: how to keep smiling, how to greet guests, how to provide services for guests, the language to be used in services, etc.

Second, pay attention to the image, the front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must require light makeup, work clothes and a good mental outlook, so as to maintain the image of the hotel and let guests know and see our mental outlook. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Third, the front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

Front desk English, some front desk English skills are the basic requirements for each of our front desk receptionists in order to serve foreign guests well. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects!

Fifth, focus on the overall situation, regardless of personal gains and losses. Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of _ _, I will contribute my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past five months, I have many shortcomings, such as communication with leaders and colleagues, and work. My colleagues and I suggest that guests often make me nervous, and I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I are both aware of our own shortcomings, we have a chance to correct them. It is also of great help to me! Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!