Notes on 20-week Kindergarten Teachers' Practice

20xx65438+February 2 1 day, the first day of graduation internship week, go to the front desk of xx Hotel for internship. Although internship is not a real job, it is a starting point of my working career, and it is also from

It is an indispensable stage for students to transition to working people. On the first day of graduation internship week, at the front desk of the hotel, everything was strange and fresh. Strange faces, I don't know, but they are all slight.

Laughing is very friendly. An enthusiastic colleague showed me around, showed me the overall structure and various departments of the company, and introduced me to several colleagues. A week passed quickly, right here.

During this week, I tried to adapt myself to the environment and integrate into this big group more quickly, because only dealing with my boss and colleagues is beneficial to my work.

Internship week 2

Last week was mainly in a state of familiarity with the basic situation. At the end of this Monday at noon, I was taken to a sister and told to follow her in the future. I am very happy because my sister answered it enthusiastically.

After being with me, she took me to lunch. In the afternoon, my sister told me her work and main responsibilities, and I kept them in mind, because this may be my future responsibility.

This week, I seem to be relatively familiar with the people and things around me. I'm not at a loss as I was at the hotel front desk in the first week of my graduation internship. Fortunately, I met better colleagues and taught me a lot.

The third week of internship week

Today is the third week of the weekly diary of graduation internship at the front desk of the hotel. Familiar with the company environment, and can basically call out the names of colleagues. My work efficiency has also improved a lot because I went to a place.

There is no need to look around for anything. It seems that integration into the environment is very helpful for doing a good job. The main job this week is to learn to answer the phone and communicate with other companies in business. When you make a phone call

There are always some difficulties. For example, I don't know what the other party said, so I can't communicate at all, so I have to write it down first, then ask my colleagues for advice, and then call back later to give an accurate answer.

Reply. I have gradually accumulated a lot of relevant knowledge from ignorance to understanding in such a project.

The fourth week of practice week

On Thursday afternoon, the department manager said that she would give us training. I thought she was telling us about the hotel, but the first sentence she said about the weekly diary of graduation internship at the front desk of the hotel denied my original guess. She said, just

I want to talk about our future plans in the form of chat and give her some personal suggestions. The department manager has worked in the hotel for five or six years and can be said to be very experienced. She has a unique view of life.

Solution, with their own experience. She told us that we must pay attention to learning English, and a good English level will increase our chances of success in job hunting in the future. Even if the application doesn't meet our major.

Even if you don't know much about your professional knowledge, you have strong English listening and speaking skills and are likely to find a good job. In addition, it is also recommended to learn some skills or continue to study, and there is a skill that can be expanded.

Broaden our employment, so that it is not so difficult to find a job.

Diary of internship week week 5

Because I just entered the company, I didn't involve some important things. I think only by starting from the most basic, accumulating bit by bit, doing every little thing that I am responsible for, and reassuring leaders and colleagues, will the future be.

Can achieve great things. I can basically get to the hotel in advance in the morning, and help clean up for a while before I start work, which makes everyone more comfortable and happy, and also teaches me more things.

This week was basically spent in busyness and triviality. Although it was trivial, it was very different from school. I feel that every little thing needs me to do it myself and pay my own labor.

Very valuable and worthwhile.

Internship Weekly Week 6

In the slow learning and progress, my internship cycle has been almost one and a half months. Have a basic understanding of the general workflow, and have been exposed to operations, such as accepting telephone reservations, registering OK rooms, sending and receiving, etc.

Fax and so on. Today, the foreman asked me how long I planned to practice. I said it might take months. She asked me if I planned to stay in a hotel in the future. I really don't know how to answer her ... several colleagues plan to resign next month.

Yes, many new people have come. The turnover rate of hotel staff is really high. Anyway, do it first, do it well if you can, and don't think too much.

Week 7 of internship week

Today, the hotel received a meeting, and the rooms were basically full. Usually a group of more than a dozen guests come, and they are often too busy to help them check in. Most guests are friendly and will wait patiently.

Some guests are not that patient. I met a Ctrip guest on Tuesday, a middle-aged man in his fifties. As the guest room was not ready, a colleague suggested that he store his luggage until the guest room was ready.

After checking in, who knows, this gentleman suddenly lost his temper and said that the hotel management was so poor, why did he let him keep his luggage? It's kind of ridiculous. We just put forward some well-meaning suggestions, and the result is

Scolded by the guests, alas.

The eighth week of internship week

Unconsciously, it's almost two months. Tell me about the reception work I am in charge of this week. Responsible for receiving letters, receiving visiting guests, and transferring visiting calls to employees in charge of related work as needed.

Extension to facilitate their direct communication. This is also the first time that my hotel's front desk graduation internship weekly diary has done telephone transfer work. I was a little nervous at first, and I was worried that I would transfer the call to the wrong department and give it to my colleagues.

Work brings troubles and troubles. Fortunately, I made a few phone calls and got used to it. I found it was not as complicated as I thought. This is another ability I learned in this internship! Anyway, as long as there is something to gain.

Even if this day-to-day effort is not in vain!

Ninth week of internship week

One day, a guest called the front desk at 1 1 to check out. I answered the phone and he asked if it could be postponed to 12: 30, and there was no room charge for half a day. I asked the head waiter to help the guests change the check-out time.

Between. Guest 12 went back to the store and asked if I could open the door with my room card. I asked him if he was the guest who called just now. He said yes, I said yes. Later, the guest came down and said that he couldn't open the door. The foreman told him.

My room card 12 will automatically degauss. Then the guest scolded me and said something that delayed his time, which made people very unhappy. Because I think all I have to do is modify it on the computer.

You can use this information to automatically expand the room. Colleagues comforted me that nothing happened. This industry was supposed to get used to being scolded by guests, and at the same time, it must ensure that the work does not make mistakes. It seems that the hotel industry really needs a kind heart.

State, anti-stress mentality …

Internship Weekly Week 10

During my stay in the hotel, I still insisted on getting to the hotel early in the morning as I did when I first came to help my colleagues clean up the office. I know it's important to stick to everything. If I am anticlimactic, I will leave a bad impression on others.

Impression is not conducive to your own development. Through the internship in recent weeks, I have basically learned my previous business, but when I come into contact with new business, I still feel frustrated. Although I learned so much theoretical knowledge at school.

Knowledge, but it takes a process to really apply it to practice. I decided to hurry up and practice. Another week passed, and everyone was busy and cooperated with each other. Every one of them is indispensable.

I feel very rewarding to work, do my duty well and get along well.

Practice week 1 1 week

On Wednesday morning, the manager talked to me and asked me how I was studying. I thought about it and said that I knew the basic process and operation, but I was not skilled enough. There are many details that I can't handle alone. The manager also asked:

Is there anything wrong with the front desk recently? I thought about it and suddenly felt very surprised, because in the first few days, I felt that the front desk was full of problems, which was very chaotic and I didn't realize it. However, when I joined this group, I

But I can't see these. The manager continued, did you come to me to learn to be a waiter? Don't you want to be a manager in the future? Be sure to stand at your own height. I nodded to show my understanding and didn't want to be a general.

Soldiers in the army are not good soldiers.

Internship Weekly Week 12

On Saturday afternoon, a colleague was called into the office by the supervisor, because the sound insulation effect was quite good, and he didn't hear anything. After coming out, his eyes were red ... On the way to the canteen to cook together at night, his colleague angrily

Described the scene to us at that time and said a series of unpleasant words from the supervisor ... Of course, I learned to listen, and I learned to listen and comfort. The hotel industry or service industry is generally like this, and it faces the concern.

Under the pressure of customers, leaders, colleagues and other aspects, workers in these industries must learn to resist and decompress in order to gain a foothold here. If you can't get rid of things that don't go your way, or if you just want to jump ship or something, you can't do it anywhere.

Very long. I feel that I can think like a grown-up, hehe.

Internship Weekly Week 13

Although the work is going well on the whole, from time to time, whether it's your fault or not, there will always be opportunities to be criticized by others, which makes people feel uncomfortable. Fortunately, an elderly couple came on Friday afternoon.

It seems to be a retired cadre of the army, and I feel very loving. The old lady asked me if there was any hot water in the hall, so I went to the restaurant to help her get some boiling water. When I handed the cup to the old lady, she was very grateful and showed her face.

That smile made me feel that what I did was meaningful. At work, we will see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes work is really tiring,

But I feel full.

Internship Weekly Week 14

More and more aware of

What's more, the front desk, as the window of the hotel, is the first impression the hotel gives the guests. The most important thing is to keep your best image, smile, be full of energy and use your best side.

Welcome guests, let every guest enter the hotel and experience our sincerity and enthusiasm. In the process of communicating with guests, we should pay attention to etiquette and politeness. It's impolite to stare at a guest all the time when talking with him. We should keep it.

Communicate with guests from time to time. Especially when guests criticize us, we must keep smiling. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved.

Use more polite language, say hello when guests come, send a message when they leave, and apologize when they cause trouble. As long as we keep smiling, we will get unexpected results.

Practice week 15

This week, several new waiters came, from whom I saw the shadow of the past-looking at the world with youthful eyes and treating everyone cautiously with dreams and longings. After practical training, I

My business is much more skilled and I can solve some problems independently. The front desk is the information center of the hotel, with a large business volume. When there are many guests, I am really busy. Seeing the lively scene is like a scuffle. be on duty

Sometimes, just like on the battlefield, guests arrive in batches and we turn back in batches. At the front desk, we all have to follow a principle-let the guests disappear in front of you as soon as possible, of course, not perfunctory and prevarication. Because the guests have arrived.

The front desk is all about solving problems. We should help our guests solve their problems as soon as possible, which will not only save their time, but also reduce our troubles.

Internship Weekly Week 16

Speaking of front desk work is not an easy task, but physical and mental exhaustion. Due to the heavy business volume, each shift can only get off work after completing its own tasks. When the room rate is high, it is common to delay the time from work.

Things, but also the existing problems with the next handover clearly, otherwise it will cause trouble. In addition, the responsibility must be implemented to individuals, and the parties must sign after each business to avoid finding responsibility when problems arise.

Do whatever you want. That day, I finally got off work. As soon as my colleague settled the account, he found that more than 900 yuan was missing. It was probably a mistake in the chaos, and he couldn't find the person responsible. There is no way, one word-compensation.

Practice Week Week 17

Why do college students seem to be out of tune with society as soon as they come out to work? That day, I calmed down and thought about it. The root of all these problems comes from a kind of psychology-

Sense of gap between ideal and reality. College students walk out of the purely idealized ivory tower and come to the real society. They found that many things are different from what they imagined, even far from each other. There are many people and things we don't like, which leads to many things.

More unbalanced psychology, under the influence of this psychology, friction, conflict and contradiction begin to appear in daily work. After a period of running-in, our hearts are tired, our passion is extinguished, and we are ignored by the real society.

Defeated, began to learn to accept and redefine this society.

Practice Week Week 18

The business at the front desk is very complicated and flexible. It is also the information center of the hotel, and a lot of information of the hotel must be filtered from the front desk. Therefore, the front desk staff are required to be very familiar with all businesses and hotels.

Know the situation very well (including around the hotel), grasp all kinds of information in time, keep a clear head at all times, respond to the guests' requirements in time, and carry out the work quickly, accurately, steadily, seriously and meticulously.

Not too much. At the same time, it is very valuable to develop a good professional habit. After a period of work at the front desk, my practical ability has been enhanced. First of all, my knowledge of this service has been enhanced. Maybe this is my reality.

The biggest gain after learning.

Practice week 19

Time has also turned me into an old employee. Seeing some new colleagues at the front desk, I can forgive their shortcomings. After all, I am a novice, but this truth is not omnipotent. Learn actively, and

Diligence and cleverness are both important. I will be very dissatisfied when I see that my new colleagues are not active and flexible. This is a question of attitude. When busy, there are not enough people, and new colleagues are relatively dull.

Stand aside, I won't be so patient. Newcomers don't take the initiative to learn, should others take the initiative to teach? After analyzing these, I fully understand my experience as a newcomer. Maybe people just have to experience time and experience.

Knowing some truth is wise after the event, hehe.

Internship Weekly Week 20

Looking back on the past 20 weeks, I found that internship is really an experience, and only personal experience can tell the taste. For example, how to get along with colleagues, leaders and customers. Interpersonal relationship is new to the club.

Yes, college students need to learn an important lesson. In society, it really made me realize what reality is. Complex interpersonal relationships have taught me to think twice before doing anything; No matter how the reality changes, we have caught the most

It is basically inconvenient to change; It also allows me to constantly adjust my personal mentality in society and learn how to be a man. Of course, in half a year's exercise, what I have gained is only a preliminary accumulation of experience, which is still not good for stepping into society.

Enough, in front of me, it is a long road of exploration. ...