Are hotel greeters the same as waiters?

It’s different. The waiter serves in the restaurant, and the welcome service is the beginning of the restaurant's service to customers. The polite, elegant and generous welcome service not only attracts customers, but also establishes a good restaurant image for the restaurant. Although the original intention of the welcome service in the restaurant is good, the welcome service in many restaurants does not really play its due role, nor does it achieve the effect expected by the catering management managers. Instead, it becomes a kind of insult to the restaurant customers. "Disturbing" and "scare".

So, what details should restaurant greeters pay attention to when performing welcome services, and how to provide customers with warm and generous welcome services? Below, the catering consulting experts from China Eat Network share with you the restaurant welcome service workflow including the restaurant greeter’s preliminary preparation, greeting guests, arranging guests to sit, the greeter leaving at the right time, and bidding farewell to guests. and its details.

1. Preparation before welcoming guests

1

. Work items, including: 1) restaurant reservation book; 2) seat card; 3 ) Advertising boards and notice boards in the dining area; 4) Telephone number at the welcome desk; 5) Related stationery.

2

. Inquire about the work left over from the previous shift and related execution status.

3

Participate in pre-shift meetings, report reservation status, team meal plan, and memorize all reservation information.

4

. Clean the welcome area, welcome desk, billboards and signs in the main entrance dining area.

2. Welcome guests

1

Welcoming guests should dress according to the regulations, stand in the designated position, and stand elegantly. They must keep their heads up, abdomen and shoulders in check. Stand flat with your feet in a "V" shape, fold your hands in front of your lower abdomen, smile, look forward, and greet the guests energetically. You must not whisper or rely on doors or other objects. Your posture must be neat and beautiful.

2

When a guest arrives at the welcome area, the greeter should bow to the guest thirty degrees with a smile, and say hello and welcome to the guest. Such as: Hello, sir, welcome inside, please! At the same time, you can also greet guests according to the meal time, such as: Good evening, sir!

3

Ask the guest if he or she has a reservation. When asking, pay attention to the politeness of the question, such as "Sir, how many of you are dining, or sir, do you have a reservation?" , if the guest says that he has reserved a table, the greeter should ask for the guest's name and other reservation methods, immediately find the reservation record, search for the table that has been prepared for the guest, and ask whether the number of guests is the same as the number of reservations. If so, After the change is approved by the guests, the appropriate number of diners will be arranged, and the reception staff will quickly and accurately arrange appropriate dining seats for the guests and lead the guests there.

4

. The reservation information must be checked for all guests who have made reservations, and the reservation information must be noted for guests who have arrived.

5

If there is no guest who has made a reservation, you should first ask the guest whether he wants to go to a table or order, and then guide the guest immediately after he decides.