What is the specific content of the standardized management table in the hotel lobby?

The work content of the front desk foreman in the hotel

1. Hotel front desk foreman

(1) Be responsible for reporting the reception situation to the supervisor in time;

(2) Carefully check gfd of this group of personnel, and promptly criticize and correct those who do not meet the requirements;

(3) Cooperate with the supervisor to do the ideological work of employees, arouse the enthusiasm of employees, and complete various tasks with high quality and high speed;

(4) Help employees understand the problems encountered in their work and deal with work mistakes and accidents;

(5) Grasp the customer information and reservation information, do a good job of registering the information of the guests, ensure the data and check the accuracy of the input data; ;

(6) Do a good job in the reception of repeat customers in the hotel and establish corresponding guest files;

(7) carefully check the log records, timely understand and record the problems in the work of the class, and deal with the difficult problems that the subordinate employees can't solve;

(8) Be responsible for regularly checking the use and reception of spare parts, and regularly checking and supplementing the materials that have applied for maintenance.

2. Hotel receptionist

(1) Make preparations for the check-in of individual guests at any time, and handle the check-in procedures for individual guests, group guests and VIPs accurately and quickly;

(2) Responsible for issuing guest room keys;

(3) Responsible for handling all kinds of inquiries and requirements of guests.

(4) Responsible for providing guests with the latest information about travel and shopping;

(five) responsible for accepting and handling the business of consigning and transferring goods by guests;

(6) Responsible for accepting the guest's housing reform business;

(7) Responsible for sorting out guest arrival and departure information;

(8) Responsible for supplementing the forms and stationery needed for the reception work;

(9) Responsible for timely transmitting the relevant information of the guest's temporary accommodation registration card to relevant departments;

(10) The reception desk accepts the guest's room reservation after work;

(1 1) Complete other tasks assigned by superiors.

3. Head of Hotel Reservation Department

(1) Be familiar with and master the room distribution of the whole hotel;

(2) Accept telephone or written reservations from guests and reception units, handle scheduled faxes and record scheduled data in time;

(3) Grasp the hotel room reservation, and be responsible for organizing and implementing the scheduled visit and forecast;

(4) Responsible for timely reviewing the completed scheduled business;

(5) Responsible for monthly production classification;

(6) Assist the supervisor in training, supervising and inspecting the work of the reservation personnel;

(7) Provide reservation records to the front desk in time:

(8) Responsible for the acquisition and management of daily necessities in this department;

(9) Organize and save the scheduled data in time;

(10) Complete other tasks assigned by superiors.

4. Hotel concierge head waiter

(1) Assist the concierge and supervise the work of employees;

(2) do a good job of succession, and check the staff gfd.

(3) Reasonably arrange the credit of the bellman. Send messages and other work;

(4) Assist the lobby manager to maintain the normal order of the lobby;

(5) Providing services such as renting items for guests;

(6) The hotel is responsible for the registration and reservation of car rental;

(7) Responsible for the management of luggage room keys;

(8) Be responsible for urging the bellman to do a good job in the maintenance and management of the baggage car;

(9) Arrange and check the work of the bellboy on duty;

(10) Communicate with superiors frequently to continuously improve the quality of work;

(1 1) Accept the entrustment of the supervisor and act as his agent when necessary;

(12) Complete other tasks assigned by superiors.

5. Hotel business center foreman

(1) Proficient in the operation technology of various equipment in the business center and various workflows;

(2) Be responsible for all services on duty in the business center;

(3) Check the gfd of employees every day and arrange to supervise the work of employees;

(4) check and clean all kinds of equipment and facilities in the business center every day;

(5) Responsible for keeping the working environment of the business center clean and tidy;

(six) to collect and provide guests with the latest information about the city's business;

(7) Report all kinds of problems found in the work to the supervisor in time so as to solve them in time;

(8) Responsible for filing all kinds of documents and materials in the business center;

(9) Write a daily work log;

(10) Take an active part in all kinds of training at all levels, and constantly improve the professional level;

(1 1) Give full play to work initiative and enthusiasm, and do a good job of unity and cooperation among employees;

(12) Strive to complete other tasks assigned by superiors.

6, the hotel switchboard foreman

(1) Assist the switchboard supervisor to supervise the operator's work and ensure the quality of the switchboard;

(2) Handling difficult problems or guest complaints that the operator can't handle;

(3) Grasp all kinds of hotel information and convey it to the operator;

(4) the specific implementation of new employee training;

(5) do a good job of succession;

(6) Cooperate with the operator to complete the daily work of the switchboard.