Traditional Culture Encyclopedia - Hotel accommodation - The steamed egg incident in Sanya sea urchin caused public concern or ushered in a reversal. Who is lying?

The steamed egg incident in Sanya sea urchin caused public concern or ushered in a reversal. Who is lying?

For merchants, only honesty does not bully customers can they continue to operate for a long time. In this era of rapid network development, the unreasonable practices of restaurants can easily spread to the Internet, which may affect the business of restaurants. This phenomenon has appeared in many tourist attractions. Hotels or restaurants infringe on consumers' rights and interests for their own benefit. The sea urchin incident in Sanya, Hainan continued to attract the attention of netizens. Originally, Mr. Zhang, a tourist, just went to have a meal, but I didn't expect so many things to happen. Although there was video surveillance in the store at that time, officials and others did not make the video public during the investigation, which made the public feel particularly dissatisfied. Just when everyone was expecting the truth, things turned upside down again and again, and businesses even sued consumers. If you want to know who is lying, I'm afraid you have to wait for the results of the investigation, but I think businesses are more likely to lie.

Let's first review the sea urchin incident. At first, Mr. Zhang traveled to Hainan. When dining in a restaurant in Sanya, he found that the seafood in the restaurant was expensive, and there was a kind of sea urchin steamed eggs, but there was no sea urchin at all. Therefore, Mr. Zhang had some contradictions with the merchants, and posted the matter on the Internet, which attracted the attention of netizens. Then the official response was that the merchant didn't change seafood, and then the merchant threatened to sue the consumer. Then Mr. Zhang posted an apology video on the Internet.

Second, consumers are unlikely to lie. Although things went back and forth several times like a roller coaster, the monitoring at that time was not announced. When Mr. Zhang posted something online, some netizens commented that he had been to this store and was cheated. Although Mr. Zhang apologized, his purpose was not to let things continue to ferment, but he still expressed his dissatisfaction with the merchants in his apology. There are signs that consumers are unlikely to lie.

Third, netizens are expecting a truth. Although the parties come forward and say that they don't want things to continue, at this time, everyone is waiting for a truth, which may be calmed down by an apology from consumers.