Hotel staff self-evaluation reference

Reference Model of Hotel Staff's Self-evaluation

As a hotel employee, how should I write my own self-evaluation? The following is my carefully prepared reference model for hotel employees' self-evaluation. You can refer to the following!

Hotel waiter self-evaluation 1 As a waiter in a five-star hotel, the details and etiquette are very strict, because the front hall is the first "window" of the hotel, and the quality of the waiter directly reflects the service quality and management level of the hotel. As a waiter, I have to face a large number of guests every day, which has a great influence. Therefore, I should pay special attention to etiquette in the service work and leave a good impression on the guests. The following is my self-evaluation as a waiter.

First, language ability.

Language is an important tool and way for waiters and guests to establish a good relationship and leave a deep impression. Language is the material shell of thinking, which embodies the waiter's spiritual accomplishment, temperament, attitude and personality. The two most important aspects that guests can feel are the words and deeds of the waiter.

Second, people-oriented

Guests' first impression of the hotel is very important, which is mainly reflected in two aspects: hotel characteristics and staff quality. As the representative of corporate image, every employee of the hotel should be decent, generous and dignified. Every post should be professional and have star-rated service standards. It is required to love the hotel, care about the guests and take the guests as the center, so that the guests can have trust and satisfaction with the hotel.

Third, adaptability.

Emergencies in service are not uncommon. When dealing with such incidents, waiters should adhere to the tenet of "the guest is always right", be good at standing in the guest's position, put themselves in the guest's shoes and make appropriate concessions. Especially in the case of the waiter, we should dare to admit our mistakes and apologize and compensate the guests immediately. Generally speaking, the guest's mood is a mirror of the service provided by the waiter. When there is a contradiction, the waiter should first consider whether the fault is on his own side.

Through our own efforts, we have naturally achieved good results, but there are still some shortcomings. We must continue to study and strengthen in our future work and strive for better performance.

My name is xxx, and I graduated from xxx school majoring in hotel management. I am serious and responsible, proactive and good at teamwork. Rigorous thinking; I have rich experience in hotel management. During my tenure, I organized various large-scale receptions and food festivals. Managing banquet sales and organizing large banquets is one of my strengths.

It has the comprehensive management ability, coordination ability, operation ability and innovation ability in the catering field of high-star hotels; Good pioneering experience in the preparation and normal operation of high-star hotels; Familiar with the application of various hotel system management software. Strong catering financial management and cost monitoring ability! According to the actual situation of the enterprise, formulate effective catering management and internal control system as a whole, so as to institutionalize, standardize and modernize enterprise management.

In the past three years of school life, I am aggressive, pay attention to my self-cultivation, have a calm mind, treat people with enthusiasm, and can adhere to my ideals and beliefs. My good interpersonal communication skills, good sense of service, dedication and enthusiasm for work are my greatest advantages. I not only learned the professional courses of tourism and hotel management well, but also got some understanding in practice. I practiced many times during the holiday. Although I am ordinary, I will not be mediocre!

Dear leaders, I believe in your's insight and my strength. I have a strong sense of responsibility and a sincere heart to serve customers. I also have the determination to start at the grassroots level. I am willing to develop and progress with your company. "Give me a stage and give you a good show" is my promise and my determination. Finally, I wish your company all the best and all the best! My resume is attached to the letter. I would be very grateful if I had the opportunity to interview you.

Self-evaluation of hotel management resume has been sharpened for three or three years. During my short school life, I devoted myself to perfecting and cultivating my knowledge and skills in all aspects, so that one day I can cut waves in this fierce and cruel society. To this end, I made a very detailed and targeted plan for my school life. The first is my professional theoretical knowledge, which can be said to be excellent in everything. There is not enough ink in my chest. How to face the difficult problems in my future work?

Secondly, my professional skills, hotel is a combination of soft and hard science, so I seriously complete every task in my usual study and practice. Then, my computer knowledge, I have obtained the national certificate of computer software technology, and, as a contemporary student, my foreign language level is beyond doubt. Finally, my organization and coordination ability, after many exercises in and out of school activities, I believe I can be well used by the company.

My motto is: be a low-key person and do things with high profile. The development of a company is not because of one person, but because of the joint efforts of all colleagues. Every project and plan should work together. In order to maintain team unity, everyone should be modest and self-disciplined. I am an extrovert, and I usually like to mingle with the people around me. Because people are easygoing, they make many friends and have a wide range of ways. I have a high sense of obedience and a hard-working spirit, but I don't just nod. I will give good advice to the leaders at the right time. What I do is to make this team go higher and fly higher.

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