Have you booked the New Year's Eve dinner in Shenyang hotels? What is the price?

Now, it is normal for ordinary people to eat out. Generally speaking, the continuous improvement of people's life happiness index should be the mainstream thought. However, the reporter of Xinbao recently visited the market and found that discordant voices such as restaurants restricting minimum consumption, charging high deposits and non-refundable deposits once delivered disturbed the New Year's Eve market. A new year's eve dinner once again brings out the game between "overlord clause" and "management method". How can we eat "harmony on the tip of the tongue" when ordering new year's eve dinner?

News review: Restaurants and restaurants that can't just order a set meal at a single point are more common, such as casserole house, Four Seasons Fumin Roast Duck Restaurant and Emei Restaurant. Therefore, consumers are more passive and solidified in their choices. In this regard, the explanation given by catering companies such as Casserole Xisi Restaurant is that due to the limited stocking area of the store, many dishes were rotten last year, and the suppliers had to close during the Spring Festival, so this year's package was prepared in advance.

Harmonious strategy

Consumers should understand that enterprises should be flexible and fine-tuned.

Interpretation: Feng Enyuan, vice president of Beijing Cuisine Association, told Xinbao that there are two reasons for enterprises to launch packages during the holiday season: First, during the Spring Festival, many farmers' markets will have holidays, and the upstream supply chain is temporarily not in place. In this way, it is impossible for the restaurant to meet the normal supply of raw materials for all dishes. Therefore, enterprises will generally increase the purchasing density before the festival, concentrate on processing a batch of products and store them in the refrigerator, and then fry the quasi-finished products when there are more than 30 people. Secondly, on weekdays, customers have no idea when to eat, but many people are anxious to eat the New Year's Eve. They may have to watch the Spring Festival Gala when they go home after dinner, and they don't want to stay in the restaurant for long. Therefore, the introduction of the package is also a management of the catering service for New Year's Eve, so that consumers can eat hot New Year's Eve smoothly and compactly without worrying. Therefore, as consumers, we should also understand this behavior of restaurants. At the same time, restaurants should learn to be flexible and not too rigid. For example, two or three dishes in the set meal can be flexibly fine-tuned if consumers have demand.

In response to consumers' complaints that the set meal price of restaurants is too expensive, Feng Enyuan pointed out that in 20 13 years, restaurants repeatedly talked about being fast, convenient and affordable, and last year began to mention diversification and multi-level. Therefore, there is nothing wrong with setting up multi-level consumption choices in restaurants. However, expensive and not expensive means value for money. Things are not just dishes on the table, but also many aspects. Not that 2800 yuan is expensive, 1200 yuan is cheap. Expensive or not, not only in terms of price, but also in terms of restaurant environment, service and dishes.

News review: consumers have two concerns about collecting deposits. First, consumers think that the deposit charged by some restaurants is as high as 50% of the dishes. If there is a dispute over returning the bill due to special circumstances, the money may be wasted. Another is that some restaurants clearly stipulate that once the deposit is paid, it will not be refunded.

Harmonious strategy

The two sides reached a consensus on the details of the detailed rules formulated by the enterprise through consultation.

Interpretation: Feng Enyuan told reporters that the deposit collected when booking the New Year's Eve dinner cannot be used as income, and catering companies have no way to issue formal bills to consumers. The function of deposit is temporary deposit, so that it can be cashed in good faith.

At present, merchants and consumers should reach a consensus through consultation when booking New Year's Eve dinner. For example, when can I return it and when can I not? "This * * * knowledge can be oral or written. Although Beijing once advocated signing an agreement, it was not implemented well, and China consumers and businesses did not form such a habit. " Feng Enyuan believes that negotiations reflect the evolution of social integrity and morality. The higher the degree of honesty, the more oral agreements there may be.

In addition, enterprises should also formulate detailed rules according to their own business methods and management systems. At present, there are no relevant regulations in the industry in terms of the amount charged. If consumers think it is necessary, they can also consider adding some specifications.

News review: The reporter found that half of the six restaurants charged service fees when booking the New Year's Eve dinner. In another case, brands such as Xiaonanguo and Tongheju do not charge service fees on holidays, and they also have such regulations on weekdays.

Harmonious strategy

Express or inform in advance that the service level matches the service fee.

Interpretation: Feng Enyuan believes that the core of collecting service fees is whether the enterprise has fulfilled its obligation to inform in advance and whether it is clear. For example, some restaurants are marked with small and vague handwriting, while others are unclear. In addition, all restaurants that charge service fees should have some verbal promises, such as what is the difference from other stores, how there are elderly people at home, and what kind of caring services children will have.

"Deepening reform on the supply side is to improve management level, improve better service and enhance consumer satisfaction. If consumers are still dissatisfied with service charges, then enterprises should reflect on whether they have not reached the level of charging service charges. Because the service level and service fee do not match, it will cause consumer dissatisfaction. " Feng Enyuan said.

News review: 1 At the beginning, according to the reporter's investigation, there is a behavior of setting minimum consumption in the colorful city store of Cheap Square. It is not uncommon to limit the minimum consumption of New Year's Eve bookings over the years. Some merchants said that the cost of all aspects of the Spring Festival has increased sharply, and if conditions are not restricted, it may make ends meet.

Harmonious strategy

There is no need to overemphasize the pressure of returning to the essence of catering service.

Interpretation: Feng Enyuan told reporters that the reservation of New Year's Eve dinner is still in the blank area of laws and regulations, so from the perspective of provisions, it is not illegal to set minimum consumption. The most important point of harmonious consumption is that if restaurants have this kind of behavior, they must fulfill their obligation to inform consumers and not conceal it to make consumers unhappy. In addition, if consumers dislike this behavior and disapprove of it, catering enterprises can't and shouldn't have regulations to limit the consumption quota. In this process, catering enterprises do not need to emphasize their own pressure, because as a service industry, it is to let consumers eat happily here.

Xinbao reporter Miao Xueyan