A girl gave a bad review to a hotel and was threatened by the hotel management. Is it true that anyone is threatened and changes their negative review?

Determined not to change. The main reason is that there is a problem with the attitude of the merchant. It harasses the friends and makes them think that they are not wrong in their comments. Is a bad review just like digging up your family's ancestral graves and insisting on it? The details are as follows: 1. The girl was threatened when she gave a bad review to the hotel. Can the hotel have no lower limit just for a bad review?

Definitely not!

First of all, there was a girl who went to Hangzhou on a business trip and chose to stay at the Vienna Hotel. Later she found that the hotel's infrastructure was not in line with the ordering platform, and the check-in experience was very poor. The girl did not report it to the hotel that day. She felt that That’s pretty much it. However, the breakfast provided by the hotel the next day was rather perfunctory. The young lady chose steamed buns to eat. When she took a bite, she found that the inside was cold. The young lady was furious, so she gave the hotel a bad review.

Besides, the hotel staff responded promptly when they saw the negative reviews, and their attitude is worthy of praise. Unfortunately, the business owner called the lady many times to harass her. I hope the lady can delete the negative reviews so as not to affect the hotel. business. I just thought, doesn’t a bad review truly reflect that there are problems with your hotel? What's the point of harassing your guests instead of checking whether your home needs rectification in time?

What’s even more disgusting is that the hotel threatened the young lady because she refused to accept it: “Your home is in such and such a place... You come to book a room. Does your husband know?” ?This makes people feel that the hotel does not care about the customer's privacy for a bad review and publishes it at will. I wonder if the hotel will not worry about losing customers if it operates like this? After all, no one wants to see their privacy exposed to the public that day. The important point is that the young lady is unmarried, so where did she get her husband? It’s scary to think about it! 2. This incident is not an accident, but happens from time to time.

Don’t think that this happens to just young ladies, then you are too naive. Things like this happen from time to time. You must know that this is the Internet age. Everyone is used to ordering online and reading reviews. Merchants are also paying more and more attention to the quality of reviews. There was a young man who was also on a business trip. He booked a hotel on the platform in advance and paid successfully. However, he did not expect that the hotel staff told him that there was no room available and he needed to cancel the order.

The young man was very strange. After he paid successfully and the platform showed that there was room available, he refused to cancel the order. Therefore, the hotel harassed the young man many times. Fortunately, the young man checked into the hotel after discussing with the platform many times. After checking in, the friend realized that the hotel was unwilling to accommodate the young man because of the temporary price increase due to the local exam. The young man was disgusted by the businessman's behavior and gave a bad review when he left.

But because of this bad review, the merchant called and scolded the young man as "trash". Is this a proper question mark in capital letters for black people? They are not wrong in their comments. It is indeed your hotel that has problems. I cannot accept it if I tell you the truth. Why don't you think about it when you curse someone? Don’t you have some AC numbers in mind? Could it be that he is a fool?

In the end, the young man refused to correct the negative review, and the merchant refused to apologize and harassed him. The young man had no choice but to use the Internet platform to ask for an apology from the hotel. This was so helpless. Finally:

Personally, I think that now is the Internet age, and the negative review rate is of course very important to businesses. To be honest, one bad review cannot destroy the long-term reputation of a hotel. Businesses can improve it if it has one, and encourage others if it doesn’t. , why bother the guests? You must know that merchants harassing customers to modify negative review rates will only lose more customers.