How should the hotel foreman manage?

The most obvious feature of this position power is that it has the power to raise salary, promote, praise, thank you, dismiss or demote, and it is easy to threaten: otherwise, I will demote you, etc., so that subordinates have to obey, and the foreman supervisor will do whatever he says and tell them to do, and it is easy to form the habit of irrelevant, hanging high, more than one thing is better than less, and passing the buck in case of disputes, and then the foreman supervisor will decide what to do.

Steps/Methods Position Power

Many foreman supervisors promoted at the grass-roots level have a sense of superiority or arrogance, that is, they misunderstand the position power and think that they are now a manager, so they have to do everything according to their own wishes, whether right or wrong, anyway, they have the final say, and they can either criticize those who disagree or be more straightforward, that is, manage like this. Those who are not convinced can choose to leave! One day, when the training manager went to each department to check the training work, it happened that the department head and the foreman were not there. The training manager asked if there were any training activities, but many employees present were silent. It was a long time before an employee answered no, and then the foreman of his department accused the employee, "What are you talking about? Did I ask you to talk? When is it your turn to speak? If you want to train, you can go back and train yourself. " This kind of foreman not only shirks his responsibility of training employees, but also adopts repressive measures in management, and does not allow employees to talk more, regardless of whether things are right or wrong, which makes some employees dare to be angry and dare not speak. Importance of foreman supervisor training

There are general managers, directors, managers, supervisors, foreman and ordinary employees in the hotel. As the most basic management personnel, foreman supervisor plays an extremely important role in the hotel. However, in the past, the hotel only emphasized the importance of department managers, but ignored the grass-roots management personnel who had the most important tasks for each job, blaming the poor service quality of ordinary employees, but did not expect the decisive role of foreman supervisor in service quality. Because of the high mobility of middle-level management cadres in the hotel industry, it affects the sustainability of hotel development. At present, many hotels have begun to realize the powerful role of grass-roots managers in maintaining the basic operation of hotels. They ensure the normal operation of their departments without department managers. Because of the flattening of management, one manager is required to manage multiple employees, and the foreman supervisor just meets this requirement. Therefore, training a group of backbone grass-roots managers has become an important part of the development strategy of these hotels. The foreman and supervisor are the most basic level of the hotel and the most important executive level of all work tasks in the hotel. The foreman supervisor is the management who has the most contact with guests and employees. Foremen and supervisors know the mentality and work skills of the employees they manage best, and they are also the first class that ordinary employees talk to when they encounter problems, such as dealing with guests, and they are the class that get the most information. Many hotels attach great importance to collecting the opinions of employees and guests, but have not paid any attention to the key role of foreman and supervisor in the process of collecting information. The information collected by subordinate employees is first handed over to the foreman and supervisor, and before this information is handed over, it may be screened by the foreman's supervisor level, so it is not comprehensive to ignore the feedback received by the foreman and supervisor level.

The service quality problems in the attention shop are often referred to which department manager and then which employee, but not which foreman or supervisor. At this time, it seems that they have ignored them, and they are ashamed of themselves, but no one wants to listen and pay attention. At the same time, department managers are used to directing ordinary employees directly, instead of telling their foreman or supervisor to organize employees to complete tasks.