If there is no refund, where can I complain?

The complaint channels of non-refundable B&B are as follows:

1. Call the Consumer Association 123 15 to make a complaint, and the Consumer Association will direct it to a specific functional department for handling;

2, to the industrial and commercial departments, industry management departments and related institutions to report complaints;

3. Bring a lawsuit to the local people's court.

Operating specifications of B&B:

1, which must comply with the relevant regulations and requirements of the local government;

2. Having a legal business license and relevant qualifications;

3, need to comply with the fire safety, food hygiene and other public safety standards;

4. Accommodation rules should be clarified, including refund policy and check-in time;

5, should provide a clean and safe accommodation environment, to ensure the rights and interests of guests;

6. A guest complaint handling mechanism should be established to respond and handle the guest's feedback in time.

To sum up, the methods to solve the problem of non-refund of B&B include contacting the Consumer Association 123 15 to complain and get guidance, reporting to the administrative department for industry and commerce, and bringing a lawsuit to the people's court to safeguard consumers' rights and interests.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 34

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels: (1) through consultation with business operators; (2) Requesting consumers' associations to mediate; (three) to appeal to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.