How to write the paid service of hotel meal delivery?

1。 Accept the reservation 1) politely answer the guest's phone reservation: "hello, room service, can I help you?" Good morning/afternoon/evening, this is Luen Service Department. May I help you? 2) Ask the guest's room number, required delivery time and order in detail, and repeat it. 3) Register for telephone reservation. 4) Place an order and mark the receipt time on the order.

2. Prepare 1) Open the menu according to the guest's order 2) Prepare all kinds of dishes and tableware 3) Spread the tableware on the dining car according to the order 4) Prepare dishes, coffee, milk, grains, condiments, etc. 5) Open the menu 6) Personal image preparation

3. Check: 1) The foreman carefully checks whether the dishes are in conformity with the order; 2) Check whether tableware, cloth and condiments are clean, free from stains and damage; 3) Check whether the quality of dishes and snacks meets the standards; 4) Check whether the time from ordering to delivery is too long and whether the goods are delivered on time within the time required by the guests. 5) Check the appearance of the waiter 6) For important guests. The head waiter will deliver food to the room with the waiter and provide various services. 7) Check whether the tableware sent out is recovered in time after the meal.

4. Room for delivery: 1) Use the elevator for delivery service designated by the hotel. 2) Check the room number and time. 3) Knock on the door three times or ring the doorbell, indicating that room service has arrived. You can only enter the room with the consent of the guests. 4) The guest opens the door to say hello and asks if he can enter "Good morning/good morning/good evening/sir/madam, room service. May I come in? " After entering the room, ask the guest where to put the dining car or plate: Excuse me, sir/madam, where to put the dining car/plate? 5) Set the table and other items as required, invite guests to dinner, and pull chairs for the guests. 6) pour tea or coffee for guests in the restaurant and provide various small services. 7) Ask the guest to sign the bill, move the guest to show the signature place and check the signature and room number: (or receive cash) "Please sign the bill and room number. 8) Ask the guest what else he needs, and if not, politely say goodbye to the guest. 9) When leaving the guest room, take three steps back towards the guest, then turn around and close the door gently when leaving the room.

5. Finish the work: 1) Cancel the reservation on the registration form and indicate the departure time. 2) Submit the bill signed by the guest to the accounting desk. 3) Send the tableware back to the dishwashing room for cleaning. 4) Clean the working car and replace the dirty cloth. 5) Collect items and get ready.

For reference only ~ ~ ~