What is the routine cleaning procedure for hotel rooms?

First, prepare lessons

1, dress according to regulations, wear work cards, arrange gfd, arrive at the post ten minutes in advance, and prepare for succession;

2. Attend the briefing seriously and know the work of the day like the back of your hand;

3, ready to work car, put away the cotton goods and consumables to be replaced on the car every day, the room at the door of the work car should be cleaned, the goods on the car should be neatly packed, easy to take, not dirty, and keep the car curtain and broken bag clean and undamaged.

Second, the post work

1, according to the daily life of the guests, clean up the area in time;

2, health work should be carried out in strict accordance with the operating procedures, health tools should pay attention to maintenance, shall not be mixed;

3. Seriously implement the disinfection system for tea sets and sanitary ware. After disinfection, tea sets and sanitary ware should be sealed to prevent re-pollution.

When cleaning the room, it is forbidden to touch the guest's belongings. When it must be moved, it should be restored to its original state. After cleaning, pay attention to lock the doors and windows to ensure the financial security of the guests;

5. The general order of room cleaning is as follows: rooms that guests verbally propose to clean, rooms with "Please Clean Immediately" signs on the doors, rooms of key guests, rooms of ordinary guests, guest rooms and vacant rooms;

6, cleaning the room must be carried out in accordance with the operating procedures, the specific approach is:

(1) Knocking: Push the work car to the door of the room to be cleaned, stand up straight, knock on the door three times with your middle finger, and sign up as a "waiter". Knocking on the door should be moderate, not too light or too heavy, which makes people feel impolite. If there is no answer in the room for three or four seconds, knock three more times and open the door with the key. After opening, push the door open by a third and knock three times (if you find the guest sleeping, you don't have to knock on the door to inform you, you can't enter the house, and close the door gently. If you are disturbed, apologize, exit the room and close the door; If the guest is in the room, ask him politely immediately if he can work and provide the required services.

(2) Pull: When cleaning the room, you must first open the curtains and open the windows. When drawing curtains, check whether the curtains are unhooked or damaged. If the room smells, spray air freshener.

(3) pour: empty the ashtray and trash can. When emptying the ashtray, pay attention to whether the cigarette ends in the ashtray are extinguished to eliminate hidden dangers. Be careful not to pour cigarette butts into the toilet, and pay attention to the handwriting of the guests in the guest room newspaper or other paper.

(4) Withdraw: Take away the used dirty cups, replace or brush them in time, and notify the food and beverage department if there are tableware in the guest room. Remove the sheets, quilts and pillowcases, put them in linen bags and put them back in the room. If the linen is damaged, return it to the warehouse in time.

Pay attention to the following three points when withdrawing the bed:

< 1 > If the bedclothes such as bed sheets are found to be dirty and the guests can't wash them off, please remind the guests politely and claim compensation according to regulations;

< 2 > Pay attention to whether there are guests' clothes when making the bed, and whether there are small items left by the guests when laying the pillow, such as watches, earrings, rings, etc.

< 3 > it is not allowed to leave scattered sheets and other items on the ground.

(5) Bed-making: one guest is disinfected and replaced, and then bed-making procedures are followed. The specific procedures are as follows:

<1> First, pull out the bed, about 40cm away from the headboard, which is convenient for operation, and check whether the bed is damaged;

< 2 > check whether there are hairs and stains on the anti-skid pad, replace and tidy it up in time, level the four corners of the anti-skid pad and put the rubber band under the mattress;

< 3 > The film laying link includes film throwing and positioning;

〈4〉 When making the bed, pay attention to the flat sheets, and put the quilt and pillow in a line.

(6) Wipe the dust; To wipe the dust, you should prepare two rags, one dry and one wet, one household appliance and one furniture, and two broken pillow bags for cleaning the mirror. Dust cleaning should be carried out clockwise or counterclockwise indoors, and the order is from top to bottom, from inside to outside, and then cleaned in order to avoid missing items, and the action should be dexterous. When cleaning a piece of furniture and equipment, check one item. The order is:

<1> clean the door and frame first. When cleaning the door, clean the door panel, door frame, facade and door lock, and check whether the door lock is abnormal, and wipe it inside and outside to prevent dust from accumulating over time and keep the door clean as a whole;

< 2 > skirting board: brush the skirting board conveniently wherever dust is rubbed;

< 3 > wardrobe: a horizontal bar is arranged at the upper end of the wardrobe, and two clothes hangers are placed;

〈4〉 There are two sets of quilts under the cupboard. If the guest has more clothes, the surface hygiene can be cleaned, but be sure not to make the guest's clothes dirty and messy; If a guest hangs wet clothes, take them back to the bathroom in time. If you go to the guest room, clean the hanger rod, wardrobe and the upper and lower layers of hangers, and check whether the hangers are complete and damaged.

< 5 > the power control door should also be wiped clean with a dry cloth, and check whether the patch panel is loose or abnormal;

〈6〉 The luggage rack is aligned with the front end of the desktop TV cabinet with the same spacing. If there is luggage in the guest room, in principle, do not move the guest's luggage, but wipe off the surface floating soil. If you go to the guest room, you should pull out the luggage rack a little and clean the surrounding area.

〈7〉 Desk: Guests' documents and drawings are placed on the desk in the guest room. Don't move when you wipe, just wipe the dust around. If there are any guest items, gently pick them up, wipe the dust and put them back in place. Be careful that waiters are never allowed to browse guests' belongings at will. If you go to the guest room, whether you go to the guest room or stay in the guest room, you should thoroughly wipe the desk from the inside out, including the drawers.

〈8〉 Square stool: The square stool is placed inside the writing desk, and the center line of the drawer is placed symmetrically. Wipe around the square stool and pay attention to whether the square stool is loose.

< 9 > TV: Wipe the TV with a dry rag. If a guest wants to say "sorry" to the guest, turn off the power and wipe it again. If the guest says "no", everything will give priority to the guest. If you go to the guest room, you should wipe the TV before and after, especially in dusty places and TV rotating discs, and put the remote control in a conspicuous place next to the TV.

<10 > Window sill: When cleaning the window sill, clean the inside and outside of the window sill, including window slots, guardrails and screens. After cleaning, close the window and make sure there is no cloth.

<11> Window headlights: Turn off the lights first, and then clean the light bulb, lampshade, lamp post and lamp holder in turn with a dry rag. Be careful not to twist the light bulb.

<12 > headboard: When wiping, be careful not to let the wet rag touch the wall. If you don't pay attention, the wall will turn black after a long time, which will affect the beauty of the whole room.

<13 > bedside table: When cleaning, first pull out the bedside table for a certain distance, so as to check whether there is anything dropped at the back, which is convenient for cleaning dust. Clean the upper and lower floors carefully.

<14 > mural painting: the mural painting in the room is higher than the ground, so you should step on something to wipe it, but you must put newspapers under your feet, not on the furniture. Just clean the glass surface and the frame.

<15 > trash can: the trash can should be aligned with the side of the writing desk. Finally, the trash can should be cleaned inside and outside and put away according to regulations.