Traditional Culture Encyclopedia - Hotel accommodation - Model essay on personal planning of hotel management

1. personal planning model for hotel management

First of all, know the basic duties of the foreman.

Supervise, assist and set an

Model essay on personal planning of hotel management

1. personal planning model for hotel management

First of all, know the basic duties of the foreman.

Supervise, assist and set an

Model essay on personal planning of hotel management

1. personal planning model for hotel management

First of all, know the basic duties of the foreman.

Supervise, assist and set an example in work.

Second, the daily work flow and plan

1. Documents and reports are archived.

2, accounting, leakage, bad debts, credit cards and other accounting treatment.

3, weekly work plan and summary.

4, monthly attendance and scheduling, etc.

Third, learn to actively manage.

1, take the initiative to deal with emergencies and solve various difficulties in colleagues' work.

2, lead by example, lead employees to perform and complete the tasks assigned by superiors.

3, constantly trying to mobilize the enthusiasm of employees, encourage them to play their enthusiasm and potential, improve service quality.

4. Observe more. Promptly remind and correct deficiencies and mistakes.

5. Create a good working atmosphere. Make employees help each other and unite as one.

6, take the initiative to do the ideological work of employees, to be good at communication and coordination. Give them care and help.

Four. Self-improvement and improvement

1, learn communication skills such as interview, telephone and writing.

2. Change your mind. Learn to control your emotions and complain less about how calm and generous you are. Careful analysis, diligent thinking and decisive handling.

3, cultivate a strong sense of responsibility, don't shirk, don't make excuses.

4. Learn how to manage effectively.

5. Establish good interpersonal relationships.

2. Hotel management personal planning model essay

First, strengthen cost control and establish a cost quality control analysis system.

Through the analysis and comparison of operating expenses in a certain year, we think that cost control should be more detailed in terms of increasing revenue and reducing expenditure. This year, our department will establish a cost analysis and control system, requiring each team to do a good job in dose registration and comparative analysis of related cost indicators. For example, the consumption of disposable items in a room is above 1 10,000 yuan per month on average, and the daily consumption cost of disposable items in each room is RMB, which accounts for about the cost of the room. Starting from June, we require floors to strengthen the control of disposable consumption, and conduct a comparative analysis of disposable consumption every month to check for missing items and fill gaps, so as to reduce consumption cost. Pa carpet class and laundry room are responsible for cleaning carpets, linen products and clothes in the whole store respectively. The market price of professional detergent is relatively expensive, so we asked the team to compare the washing effect in controlling the dosage of chemicals. Different linen products use different detergents. Do monthly analysis to reduce the cost of chemicals.

In xx years, the maintenance cost of our department reached xx million yuan, accounting for XXX of the annual operating expenses. This year, while ensuring the normal use of guest room equipment and facilities, our department strictly controls the maintenance cost. The supervisor or foreman confirms the parts that need to be replaced, completes the use registration of the replaced parts, and summarizes the maintenance list every month to check with the engineering department, feedback the quality effect and reduce the maintenance cost.

Second, refine the responsibility and implement the foreman's responsibility system.

This year, we will strengthen the management of this department. The foreman in charge will be fully responsible for people, money, materials, work efficiency, property, equipment and facilities maintenance, customer compensation audit and other work in the area under his jurisdiction, and will be present to supervise and reduce the complaint rate. The foreman in charge shall be jointly and severally liable for the service quality problems within his jurisdiction as a reference for the monthly work quality assessment.

Third, stimulate the enthusiasm of employees and try out the employee reward mechanism.

This year, when evaluating the quality of employees' work, our department will try a new reward mechanism. On the basis of good basic assessment items such as work discipline, work attitude, obedience consciousness and service standards, the "work efficiency award-referring to accurate and quick work, basically no complaints" and "health quality award" are established, which means that the room facilities are normal, sanitary and clean, the beds are beautiful and the equipment is correct. These individual awards are used to replace the previous comprehensive scoring assessment methods, and to stimulate the enthusiasm of employees with appreciation. Rental rate is the main index of income assessment of housekeeping department.

According to preliminary calculation, the average selling cost (excluding depreciation) of each room in our department is RMB, the average house price is RMB, and the gross profit of selling one room is RMB. Through comparative analysis, we initially conceived a sales incentive mechanism for the main desk. Based on the planned rental rate in the monthly operating index, combined with the average house price, the reward amount of the front desk reception group is calculated according to the percentage of the increased operating income, so as to increase the awareness of the front desk staff to take the initiative to sell and mobilize their enthusiasm for selling houses.

Fourth, do a good job in information collection and service return visits of frequent customers.

We will pay more attention to frequent hotel guests and major customers, and gradually establish a return visit system. Regular customers and long-term guests can appropriately give greater discounts on house prices and retain old customers with preferential measures.

3. Hotel management personal planning model essay

First, establish a hotel marketing, public relations and communication network. One of the key tasks this year is to establish a perfect customer file, classify the customers according to the key customers who sign the bill, the customers who receive the meeting and the customers with development potential, record the customer's unit, contact person's name, address, annual consumption amount and discounts given to the unit in detail, and establish and maintain business contacts with important customers such as government agencies, enterprises and institutions, businessmen, celebrities and entrepreneurs. In order to consolidate old customers and develop new customers, we will not only pay regular and irregular sales visits to customers, but also send our blessings to customers by telephone and text messages at the end of the year or on major holidays and customers' birthdays. This year, we plan to hold a large-scale customer appreciation liaison meeting at an appropriate time to strengthen emotional communication with customers and listen to their opinions.

Second, blaze new trails and establish a flexible incentive marketing mechanism. Open up the market and win customers. This year, the marketing department will cooperate with the new marketing system of the hotel as a whole, re-formulate and improve the implementation details of the sales work plan and performance appraisal management of the marketing department in 20xx, improve the salary of marketing representatives, and stimulate and mobilize the enthusiasm of marketing personnel. To keep a diary, the marketing representative must complete the second, third and fourth steps of visiting two new customers, three old customers and four contact numbers every working day, and make a comprehensive evaluation of the marketing representative according to the monthly marketing task completion and diary. Supervise marketing representatives to win over group and individual customers through various means, stabilize old customers and develop new customers, and timely understand and collect customers' opinions and suggestions during the visit and feed them back to relevant departments and the general manager's office. Emphasize team spirit, combine the salary distribution of department managers and marketing representatives with the overall tasks of the whole department, emphasize mutual cooperation and help, and build a harmonious and positive work team.

(3) Warm reception and thoughtful service. Always follow up the services for groups, meetings and customers. "; All-weather "; Service, pay attention to the image and appearance of service, be warm and thoughtful, provide special and targeted services for all kinds of guests, and meet the spiritual and material needs of guests to the maximum extent. Make a questionnaire for conference activities, solicit customers' opinions, understand customers' needs, and adjust the marketing plan in time.

Fourth, do a good job in market research and promotion planning, often organize relevant departments to collect information about tourism, hotels, hotels and their corresponding industries, grasp the dynamics of their management and reception services, and provide comprehensive, true and timely information for the general manager's office of hotels in order to make marketing decisions and flexible promotion plans.

5. Cooperate closely, actively coordinate business contacts with other departments of the hotel, cooperate closely, and actively cooperate with other departments of the hotel according to the needs of guests, so as to give full play to the overall marketing vitality of the hotel and create benefits. Strengthen the relationship with relevant publicity media and other units, make full use of various forms of advertisements to recommend hotels, publicize hotels, strive to improve the visibility of hotels, and strive for the support and cooperation of these public units for hotel work. In xx years, under the correct leadership of hotel leaders, the marketing department will strive to complete the annual sales task, blaze new trails, unite and work hard, and create a new image and new realm of the marketing department.

4. Hotel management personal planning model essay

First, the work arrangement before the hotel decoration

1. According to the inventory list issued by the warehouse, all departments and xx stores are required to purchase goods, food and spices accordingly, and deal with the inventory backlog, so as to achieve zero inventory before renovation.

2. Reasonably arrange the work during the decoration period, and ensure that the connected articles are purchased in time during the decoration period, and used together with vehicles of various departments.

Second, the issue of commodity procurement channels.

1, specify the supplier.

Strengthen the supervision of goods, prices and quality of designated suppliers, improve the quality of suppliers, strengthen food hygiene and shelf life inspection, and ensure food hygiene and safety.

2. Retail store procurement.

All snacks purchased need the quality quarantine certificate issued by the merchant, and other purchased items need warranty cards and invoices. Actively cooperate with the financial department to improve accounting and ensure that it can pass the inspection of the industrial and commercial epidemic prevention and animal inspection departments at any time.

3. Procurement of main mutton products.

Do a good job in purchasing Inner Mongolia mutton once a year and track the inventory situation. Timely feedback to the general manager's office, make a careful and detailed procurement plan, and keep in touch with Inner Mongolia mutton suppliers in time. Master the national mutton price situation. Ensure the quality and low price of purchased mutton, maintain the normal demand of the hotel, and maintain the leading position of mutton quality in xx catering industry.

Three, about the discovery of new products and purchasing plan

Mainly through the market survey once a day, a small number of new dishes appeared on the market that day were purchased after inquiry, and the chefs on the first and second floors were informed to develop new products. Every Monday, two chefs go to the market for research, supervise the purchasing work through research and put forward more valuable suggestions.

Fourth, the buyer management system

1, strengthen the supervision and management of commodity quality and price for xx buyers; Try to improve the survival rate of seafood delivered by xx state, improve the quality of seasonings and frozen products frequently delivered by xx state, ensure that they do not deteriorate and expire, and improve the work efficiency of buyers in xx state.

2. Purchase the goods needed in the store, arrange the purchase time reasonably, and ensure the orderly work. Buy back the goods that need to be bought in time at the first time.

3. Cooperate with finance and warehouse, master the quantity of goods in stock, do not purchase unnecessary items, and ensure the smooth cash flow of the hotel.

5. Model essay on personal planning of hotel management

First, strengthen employees' sales awareness and skills, and improve occupancy rate.

After xx years of ups and downs, the hotel's hardware facilities have become obsolete with the passage of time. Facing the hotel market in Jiangmen, the competition is fierce, which can be said to be a long way to go. Due to the outdated hardware facilities in the hotel, engineering problems often affect the normal service to guests. For high-grade guests, with the appearance of newly renovated luxury hotels, some will be lost. As a member of the hotel, I know that the guest room is one of the important revenue-generating departments of the hotel, and it is also a profit-making department, so every member of the hotel has the responsibility and obligation to do a good job in sales. In order to do a good job in sales, we plan to train the receptionist in the ways and practical skills of housing sales, and at the same time instill instructions from hotel leaders, emphasizing that employees should try their best to retain guests as long as they are at the reception desk, strive for the occupancy rate of the hotel as much as possible, and improve the economic benefits of the hotel.

Two, strengthen the management of all kinds of statements and customs declaration data.

This year is the Olympic year, and people from all over the world will come to China because of xxx. Facing the sudden "attack" of people from all corners of the country, as the reception department of the hotel industry, in order to ensure the normal work of the hotel, we will strictly require the front desk reception desk to do a good job of registration and uploading. The front desk will register each guest according to the regulations of the Public Security Bureau and input the information into the computer. Report the guest's information to the local public security bureau in time through the hotel uploading system, and earnestly implement the notice issued by the public security bureau. At the same time, a special person will be appointed to report the guest information and related data.

Third, respond to the slogan of "saving energy and reducing consumption" advocated by hotel leaders.

Saving energy and reducing consumption is the slogan that many hotels have been calling for. This department will also respond to the call of hotel leaders, and strictly require each employee to make good use of every piece of paper and pen, trade in the old for the new, and collect the waste paper and cut it into volumes for emergency use in front-line posts. At the same time, the lighting in the lobby, air conditioning switch control, office electricity consumption and computer electricity consumption in the front desk department are reasonably adjusted and planned.

Fourth, keep the habit of communicating with employees to increase mutual understanding and facilitate the development and implementation of the work.

It is planned to have a heart-to-heart talk with employees in all positions of the department every month, mainly focusing on work and life, so that employees can find the object of heart-to-heart talk in their own departments, and solve their own problems as their own problems according to the reasonable requirements put forward by employees, so as to do their best. If it can't be solved, report it to the hotel leader. Let employees truly feel that they are respected and valued in departments and hotels.

Five, do a good job of quality inspection within the department.

It is planned to conduct a quality inspection on the employees of this department once a month, mainly to check the gfd, manners, post operation skills and adaptability of employees in each position. The quality inspector consists of the assistant manager of the department lobby, the department foreman and the manager. If there is a problem with the quality inspection, it will be rectified within a certain period of time. If the rectification is not completed within the specified period of time, the individual will be fined.