What are the hidden rules of five-star hotels?

Beijing carried out special supervision and inspection on the hygiene of express hotels, and found that bedding, basins and towels were not disinfected in time after use, and problems such as excessive Escherichia coli were more prominent. Blueberry evaluation released the net post "Five-star hotels, why not change the sheets", saying that five five-star hotels have serious problems such as not changing the bedding after check-out, and the bathtub cleaning is not thorough, which has pushed the health problems of the hotel service industry to the forefront. Although the situation of the latter has yet to be verified, the intensive exposure of these problems has brought a lot of psychological shadow to consumers.

Beijing W Hotel, Beijing Sanlitun Intercontinental Hotel, Beijing Hilton Hotel, Beijing JW Marriott Hotel and Beijing Shangri-La Hotel also have many problems.

Reminiscent of the Haidilao incident that was deeply troubled by public opinion not long ago, no one can stay out of it, from food safety to accommodation hygiene. Customers are willing to pay higher prices. Choosing the leading brands in these industries is the trust in their brands and services, hoping to enjoy the value matching their efforts. But in reality, the so-called quality service of some enterprises is only "superficial effort", but in the "invisible" field, problems are common.

Haidilao's kitchen and five-star hotel sheets, the former serves delicious and attractive meals, but customers don't know what kind of kitchen environment these meals are made in; Bedsheets and bathroom products are in direct contact with customers' bodies, but whether they are clean or not is usually impossible to tell with the naked eye. In order to control expenditure costs or improve work efficiency, some business entities rely on brand effect, overdraw consumers' trust, relax the string of safety and hygiene, cut corners in "invisible" places, and carelessly try to get away with it with luck.

From express hotels to five-star hotels, the collective situation of "uncleanness" has sounded the alarm for the whole industry. We must face up to the fact that any theory of evading responsibility can't stand scrutiny in the face of the basic bottom line that should be adhered to. Bedding in guest rooms should be replaced by one guest, which is an industry norm that has already been introduced, and there is no room for bargaining. Shortage of basic services. Once exposed, a thousand explanations are not as influential as a bad review. "its prosperity is also abundant, and its departure is also sudden." Well-known brands have customer stickiness, but they are also very fragile. Ignoring customer rights and market rules, giving up the initial intention of crossing the bottom line and being eliminated by the market and customers may be just a negative news.

In a highly competitive market environment, customers will always have more than one choice. Accumulate enough popularity, establish a brand, but also keep the bottom line and stand the test. The more places customers can't see, the more enterprises need to operate with care and be consistent.

According to the hygienic operation requirements of "Hygienic Standard for Accommodation Industry" issued by the Ministry of Health and the Ministry of Commerce in 2007, the bedclothes in guest rooms should be changed by one guest, the washbasin, bathtub and toilet in the bathroom should be disinfected by one guest, and the long-term guests should be disinfected once a day.

According to reports, almost all budget hotels in China outsource washing business, because the cost of self-operated laundry rooms is too high, and budget hotels simply cannot operate. About 50% of high-star hotels have their own laundry rooms, and about 50% are also outsourced.

And how do these washing plants work?

First of all, cut corners. Bedding that looks cleaner is not washed at all. Fold it directly and send it back. Wash it with water if it is a little dirty, and only wash it that is particularly dirty.

Second, reduce the cleaning procedures, for example, if you need to wash it three times, how to use the laundry detergent is cheap.

Third, some small workshops and washing factories will also mix hospital sick clothes with hotel sheets.

Today, expressions such as refinement of social management and craftsmanship are familiar, and one of its important manifestations is that it is willing to invest in "invisible" places and strive for exquisiteness. Of course, the hotel's not changing sheets has nothing to do with exquisiteness, but the bottom line. But it also tests the attitude of regulators and hotels themselves to "invisible" places. When these "invisible" places become "shelter evil people from evil practices", they are not limited to individual enterprises, but become common problems or hidden rules of the industry, which is obviously more worthy of reflection.