Traditional Culture Encyclopedia - Hotel accommodation - What does the hotel flight list mean?
What does the hotel flight list mean?
All solo flight behaviors will bring certain losses to hotels, among which the most common solo flight occurs not only in small hotels lacking financial mechanism, but also in some hotels with financial system, which is the most headache for hotel managers.
Main forms of hotel flight orders:
1, the room rate PMS is not recorded: especially for the guests who rented the house at that time, the hotel front desk only made room cards and did not record them. When such guests check out, they will change their information by arranging overnight guests to check in without checking out, or directly change the information of the original rented guests into the information of new guests to change rooms, which will generate room tickets. It is usually done by the front desk and the guest room.
2. Modify the room rate: Some hotel service personnel have discount authority and ask guests to pay a high price to earn the difference; Or modify the house price at will at the time of checkout to seek benefits.
The guest originally scheduled 1 day, but actually only spent the hour checking out. The guest will check out according to 1 day, and the front desk will change the guest room rate to the hourly room rate, then check out.
3. Food and beverage flight list: After the restaurant waiter collects the cash from the guests, he modifies or discards the menu without paying. After the front desk clerk receives the pending order, he doesn't hang it, but when he collects money for the guests, he receives a lot. This phenomenon is easy to happen when the front desk knows that guests will check out immediately after breakfast or lunch.
4. Business expense invoice: After copying and faxing for the guest, the guest pays cash and does not enter it into the account.
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