What is the main responsibility of the general hotel front office manager? What is the specific work content?

1. Directly report to the resident manager and carry out the business and management instructions issued by the resident manager.

2. Participate in relevant regular meetings and special meetings of the sales company on behalf of the department, and be responsible for conveying the instructions of the top management of the sales company downwards.

3. Participate in relevant regular meetings and special meetings of the consultation and appointment center on behalf of the department, and be responsible for conveying and implementing the instructions of the management of the consultation and appointment center.

4. Be responsible for making the plan of housekeeping department, organizing, guiding and coordinating the work of the whole hotel, ensuring the smooth operation of the department, and making monthly, quarterly and annual summary reports to the resident manager.

5. Ensure that all employees of housekeeping department strictly abide by the policies, rules and regulations and operating procedures stipulated by the company and the department. Do a good job in effective contact and communication with various departments within the company to facilitate business operation.

6. Organize and preside over weekly departmental meetings, listen to reports, arrange work and solve work problems.

7. Responsible for coordinating and handling all kinds of service-related guest complaints in the hotel, ensuring that the guest's complaints are solved and passed on to all relevant departments to ensure the normal operation of the hotel and avoid the same mistakes.

8. Keep close contact with brother departments such as marketing and scenic spot sales, actively cooperate with them, sell rooms most effectively, get the maximum occupancy rate of hotel rooms, create the best room income and get the maximum room income.

9. Be familiar with the computer system in the front office and various emergency measures when the computer system fails, and at the same time ensure that the employees of relevant departments in the front office are familiar with the computer system.

10. Ensure that all statements of room service are correct, and check the accuracy of data input by employees' computers from time to time.

1 1. Pay attention to the arrival of important VIPs and special guests at any time, cooperate with relevant departments to do a good job of reception, and do a good job of docking with the hotel to ensure the smooth layout and reception of all VIP rooms and make them happy and satisfied.

12. Be responsible for regularly evaluating the performance of departmental staff, reviewing departmental statements, instructions, reports and other manuscripts, and mobilizing employees' work enthusiasm, so that they can meet company standards and become a qualified employee.

13. Be responsible for confirming the shift schedule of the department, ensuring the normal attendance of employees and providing the best service for guests.

14. Ensure the normal operation of all working equipment in housekeeping department and solve any problems quickly.

15. Ensure that the housekeeping staff provide the best service to the guests at any time, and immediately report the special behaviors that need to be improved to the resident manager.

16. You must be familiar with the hotel's emergency handling procedures and regulations, and ensure that all employees are familiar with these procedures and regulations.

17. Check the work of the department from time to time, and focus on solving the detected weak links to make them meet the company standards.

18. Maintain the normal working order of housekeeping department, control the hygiene quality and service quality, ensure the normal operation of facilities and equipment, and reduce the material cost and expenses.

19. Solve the problems raised by the guests, handle some special requirements and inquiries of the guests, and ensure that the guests stay happily and return with satisfaction.

20. Grasp the room reservation situation, control the overbooking, pay close attention to the customer situation, do a good job in auditing important receptions, and strive to cooperate with other departments to achieve the sales target.

2 1. Care about the work and life of subordinates, answer all kinds of questions of employees in time, and eliminate some confusion in their work and life.

22. Do a good job in the quality inspection tour of the whole store and the summary of guests' opinions, and file them well.

23. Discover and cultivate outstanding employees and improve management talents.

24. Complete and carry out other work assigned by superior leaders.