Model essay on hotel staff training plan in 2020

In order to make employees' working ability stronger, the hotel has formulated a staff training plan for 2020. The following is the Hotel Staff Training Plan Model 2020 compiled by me for your reference only. Welcome to reading.

Hotel employee training plan mode 2020 (1) The task of the hotel engineering department is to be responsible for the operation and management of the hotel power system, the maintenance and transformation of equipment and facilities, and ensure the style and business needs of the hotel. It can be called the heart department of the hotel. The work of the hotel engineering department is highly technical and professional, which requires the employees of the engineering department to be familiar with the rules and regulations of the hotel and have the professional knowledge needed for their jobs. Be familiar with all operating procedures and safety specifications of this position, and master maintenance operation skills. To make employees meet this requirement, as project managers, we should do a solid job in the training of departments.

(A) the purpose of training

1, through the training of employees' professional ethics and hotel awareness, improve employees' ideological realm and establish the consciousness of "customer first, service first". In this way, the employees of the engineering department can truly achieve civilized, safe and civilized construction in their work, and will give priority to ensuring the normal business and smooth customer service of the hotel in any place, and complete the work tasks with high standards and high quality. Attachment:-What is hotel consciousness?

Hotel consciousness is a kind of values and professional norms with professional characteristics, which is produced, formed and developed in hotel management activities.

-What are the aspects of hotel awareness? What is its core?

Hotel consciousness includes: guests, courtesy, professional ethics, overall coordination, cost, safety, equipment maintenance, self-cultivation, role, law, management, market competition, innovation, quality and training. Among them, the core is the guest consciousness.

2, make employees familiar with the rules and regulations of the hotel. Make clear your job responsibilities, understand the hotel's regulations on your job responsibilities, rights and interests, as well as the requirements for code of conduct, attendance, gfd, etc., and make clear who your superiors are and the specific contents of the reporting system, so as to strictly abide by them in future work.

3. Let employees master the operation process and safety regulations of this position (those who need to hold certificates can only take up their posts after receiving training and obtaining employment certificates), and improve their technical skills and quality. So that every employee can achieve "four skills" for the equipment and facilities he is responsible for: knowing how to use, maintaining, checking and analyzing, and troubleshooting.

4. When employees face sudden equipment failure or emergency (such as water and power failure), they know how to deal with it at the first time, so as to minimize the impact of the accident on hotels and customers.

5. Through the training and assessment of employees at different levels, master the skill level of employees and form a multi-level human resource reserve of the department.

(B) How to do a good job of employee training in the Engineering Department

1, leaders attach importance to it, have a clear purpose and make a good training plan.

-As a department manager, we should first correctly understand the important position of training in department management and attach importance to the development of training in the department.

—— According to the operation and management needs of hotels and departments, define the training objectives at all stages and levels, and make long-term plans and short-term arrangements suitable for departmental training by referring to the training experience of hotel engineering departments at home and abroad.

Formulation of long-term training plan:

(1) Determine the training objectives;

(2) Formulate training programs and forms;

(3) Arrange training time;

(4) Training expense budget;

(5) Determine the method of training effect evaluation.

Formulation of short-term training plan:

(1) Determine the purpose;

(2) Formulate the outline and duration of the training plan;

(3) Make the training schedule and design the learning form;

(4) Formulate control measures;

(5) Draw up examination questions.

2. Arrange employees reasonably and implement the training plan.

Defining the training purpose and setting the training plan and content is only the basis of departmental training. The key to doing a good job in training is to do a good job in implementation.

(1) Make employees aware of the necessity of attending training.

Through training, employees can really feel their improvement in ideology, business skills and adaptability. Let everyone be more handy in their work and in a more favorable position in the competition, so as to fully realize the importance of training and the training opportunities provided by enterprises are one of the benefits provided by enterprises, and let employees participate in training from "I want to learn" to "I want to learn".

(2) Department managers should pay attention to the implementation of training work, and the responsibility lies with people.

It is necessary to supervise the training objectives, the formulation of plans, the organization and implementation of training work, the evaluation of training quality, the information feedback on the application effect in the actual work after training, and the improvement of training work according to the feedback information. Relevant work and responsibilities should be implemented at all levels and unremittingly.

(3) Arrange employees to participate in training in a classified, hierarchical and reasonable way.

There are many professional jobs in the hotel engineering department, and each job has different professional knowledge, equipment and facilities, operation specifications and emergency treatment. Even employees of the same type of work have different technical level and problem-solving ability, which requires that the staff training of hotel engineering department must be targeted, classified and arranged at different levels, and can not be in the form of going through the motions, otherwise it will only waste time and have little effect. At the same time, we should also pay attention to arranging employees.

(4) The effectiveness of training should be evaluated from two aspects:

First, make a check at the end of the training to see if you have remembered and understood the training content. Passing the exam means that employees can obtain post qualifications and receive further training. The training and assessment results of each employee should be recorded in the employee's personal file as one of the bases for evaluating the employee's ability. If conditions permit, it is suggested that the examination results should be linked to the bonus subsidies of employees, so as to further reward the advanced and encourage the backward.

Second, after the training, whether the employees who have participated in the training can apply the skills mastered in the training to practical work. Employees with good application results prove that they can master the training content well and improve their abilities. These employee departments can focus on training, continue to give opportunities for further study, and gradually train him into the technical backbone of the department until the management personnel.

3. Constantly sum up and innovate, improve and improve.

The training of hotel engineering staff cannot be inconvenient all the year round. With the development of hotels, the change of departmental personnel, the increase of power system running time and the renewal of equipment and facilities, the requirements for employees, the operating norms of power system and the maintenance skills of equipment will change, which requires the training of departments to be improved to adapt to the changes in the situation, and the existing training of departments may be insufficient. As a department manager, you must be clear about this, and listen to the feedback extensively and summarize it constantly.

(3) The main contents and training methods of hotel engineering training.

1, orientation training for new employees

(1) This work is mainly undertaken by the full-time training department of the hotel.

(2) The training content is mainly the basic knowledge of the hotel, which should include:

Hotel introduction, hotel basic management system (such as employee handbook, attendance system, reward and punishment system, request and report system, gfd requirements, etc. ), hotel awareness, courtesy, professional ethics, fire safety, language.

(3) Training and attending classes are the main forms.

2. Induction training for new employees

(1) This work is mainly undertaken by departments and national professional and technical evaluation institutions;

(2) The main contents of training should include:

Department introduction, post responsibility system and post discipline

Basic knowledge of professional posts (if you need to work with certificates, you should arrange to participate in the training and examination of the national professional post qualification certificate, and you can arrange work only after obtaining the post certificate through the examination).

Basic operating rules for post work, safety operation and fire control system, and succession system.

(3) Class training is the main form.

3, on-the-job training

(1) The staff training of hotel engineering department is mainly on-the-job training, and the department is responsible for it.

(2) The training contents shall include:

professional knowledge

Equipment maintenance specification

Common faults of important equipment and their maintenance and handling skills

Accident emergency treatment scheme

Hotel consciousness and civilized construction

Safe construction and fire fighting

Coordination and communication skills at work

Professional ethics and social morality

Basic knowledge of management

How to train new employees

Work summary and accident analysis

(3) The training methods are diverse and flexible, and each department can adopt different training methods according to the actual situation, so as to achieve better training effect:

Centralized teaching

Bring the new and the old, and bring the new and the good.

Instead of training by doing (integrating the training content into daily work and achieving the training purpose through practical operation).

Pre-shift and post-shift meeting (see sewing needle, do a good job in training)

Cross-training (exchanging jobs between different types of jobs for work and training, so that the trained employees can specialize in multiple skills and make a good reserve for the human resources of the department).

Work summary analysis meeting.

Retraining of old employees (organize retraining for the contents of previous training to deepen the impression and improve work skills).

4. Training abroad

(1) Hotels and departments are responsible for organizing the implementation.

(2) The training content is selected according to the present management and future development needs of hotels and departments. After the training is completed, you can take what you have learned back and teach it to other colleagues and apply it to your work.

(3) Ways include going abroad for inspection and arranging for further study in domestic or foreign professional schools.

Step 5 train yourself

Employees choose their own training content and training methods according to their own work and development needs.

Improve their comprehensive quality through training.

Hotel Staff Training Plan Model 2020 (II) In order to strive for five major hotels and create a standard five-star hotel software environment, our hotel has formulated this plan to meet the needs of the development of knowledge economy, better meet the challenges of market economy, improve the overall quality of hotel staff and enhance the core competitiveness of the hotel.

According to the actual situation of the hotel, make the staff training plan for 2020. The plan is divided into four parts: 1. Carry out self-study for employees; 2. Internal training; 3. External training; 4. Organize various activities.

First of all, carry out self-study for hotel employees.

To comprehensively improve the cultural quality of employees, the most important thing is to mobilize employees to learn spontaneously. To this end, the hotel plans to start from two aspects:

1. Strengthen publicity, study and education. Innovate the hotel publicity column, and actively publicize to employees the importance of enhancing their own value and building a quality group.

2. Encourage employees to enroll in various majors, declare various titles and apply for various professional certificates according to actual work needs. The company will give certain rewards to employees who have obtained academic qualifications or professional titles.

Second, internal training.

There are three main types of internal training.

1. Invite social experts to teach in person.

2. Please invite outstanding employees of all positions in the hotel to give lectures on practical troubleshooting and work experience.

3. Cross-training. In other words, employees of one department will receive training at the job site of another department. In the process of training, the trainer can stand in the position of his own department and go to the training department for training, so as to understand the business process of the department where he goes, which is of reference value to the business operation of his own department. Combined with the initial goal or plan, it is beneficial to the coordination between departments and the continuous improvement of services.

Third, external training.

1, mainly contact and cooperate with relevant labor departments and government assessment agencies for training.

2. Organize the front-line backbone and management personnel of the hotel to visit and study in other hotels in batches, and constantly update the concepts of employees and management personnel.

Fourth, organize various activities.

It can be held according to the work nature of each department and post, and the competition results will be rewarded.

In order to ensure the smooth implementation of the training plan and the quality of training, relevant guarantee mechanisms will be established. First, establish training discipline. Participants are required to be serious and responsible for the training program. Secondly, it is necessary to assess the trainers and write the training experience for the participants. Relevant departments should record the attendance and assessment results of employee training. As one of the basis for selecting cadres within the hotel in the future. The specific person in charge of learning and training should sort out and file the relevant training records and send the information to the personnel department for the record.

Hotel staff training plan model essay 2020 (III) Staff training and departmental service quality inspection will be the focus of the whole year of 2020. The theme of "building a learning enterprise and being a smart employee" runs through it. Actively explore practical ways to create a learning organization, promote the overall quality of employees, strive to save resources for the development of hotels, and consolidate the basic skills of employees.

The staff training in 2020 aims at the hotel's development and job requirements, effectively raising employees' awareness of the importance of training, actively guiding employees to study consciously, mastering service skills, enhancing post competitiveness, cultivating employees' self-confidence, cultivating a high-quality staff team with excellent service and unique skills, and constantly strengthening the brand image and market competitiveness of Yijiaxian.

The training work takes stores (departments) as the basic training unit. Carry out the training principle of combining operation skills, service skills and service attitude, and organize the implementation of the training mode of filling vacancies in one post and being versatile in one post. It is expected that targeted training will be carried out in three aspects to continuously improve employees' job awareness and job skills.

First, professional skills training.

(1) Brand-new management concepts and ideas have become an urgent knowledge demand for hotel employees, including managers. So this year, we are going to increase the training of professional knowledge for managers. If conditions permit, some employees will be sent to participate in some scientific research and training of tourism management majors, so that hotel management tends to be standardized and standardized. At the same time, it also strengthens and improves employees' loyalty to the enterprise. Yi Jiaxian first solved the problem of employee turnover rate in the catering industry.

(2) Hotel lobby is an important window to create quality service and enhance corporate image. The lack of service skills and nonstandard operation procedures will inevitably have a vital impact on hotel management. Therefore. This year, we will strengthen standardized service process training and continuous skill competition, and strengthen the continuous improvement of employees' service skills. In the training of service skills, we should combine outsourcing with "in-house training" and make greater efforts to successfully complete this task in the case of business and training.

(3) According to the pre-job training assessment of the hotel years ago, the basic service theory and operation skills are generally not strong. This year will be regarded as a key point to improve the quality of employees. If conditions permit, front-line staff and service personnel will be organized to tackle technical problems again in the second half of the year.

Second, the new employee training

New employees are a new force in hotel management activities. Improve one's own quality, master job skills skillfully, and let oneself upgrade synchronously with the fast-developing hotel as soon as possible. According to the principle of "training while working", new employees are trained in a planned and step-by-step manner. Employees' manuals, safety knowledge and service skills should be regarded as basic training contents, and they should be included in one of the conditions for formal installation after passing the examination.

Third, professional multi-functional training

"Building a learning team and being smart workers" is the theme of hotel training in 2020. It is the starting point of our work to cultivate a versatile and versatile compound talent. Therefore, this year we will start training from these two aspects.

(1) Send some business backbones to some professional schools and training institutions for training, learn relevant business knowledge and improve service level.

(2) Carry out follow-up training of different skills in some positions in the store, strengthen personnel flow, solve the problem of insufficient personnel in emergency, and provide necessary conditions for employees to master service skills in an all-round way, so as to become versatile and intelligent employees.

Fourth, quality inspection.

"Employees will only do the work we check and will not do the work we ask." This is a disadvantage of the hotel at present, and it also shows that some employees are not motivated, do not pay attention to rules and regulations, and have low team awareness and execution. Therefore, this year we will comprehensively improve and gradually solve some existing problems through the combination of training and inspection.

1. Elegant environment and clean sanitation are prerequisites for the business activities of catering enterprises. The first health quality inspection in 2020. Formulate hygiene quality inspection standards and detailed rules, shopping mall hygiene checklist and company hygiene quality checklist. It is planned that all shopping malls (departments) will be inspected three times a week next year and recorded. Form a three-level inspection system, the first is the inspection of the heads of various departments in the store. Followed by the store manager once. Then there is the company's quality inspection. With such frequency of examination, the overall health will be comprehensively improved.

2. Service quality and service attitude are important signs reflecting the management level and hotel grade of the whole hotel, and they are also one of the issues that many hotels have been talking about. The service is endless. We will change it through supervision and inspection. Gradually adopt the method of "training instead of training and inspection management" to promote the improvement of service quality, strengthen the use of customer comment cards, and formulate detailed rules for the implementation of service quality. Promote employees to reach a new understanding and improvement of the service concept.

Verb (abbreviation for verb) Other management assistance and related aspects.

1, the management of staff dormitory has reached a new level. Create a picture data file. Stores need to cooperate with at least one recorded safety inspection and accommodation inspection every week.

2. Assist the store to do some daily auxiliary work and some reception tasks.

3, take seriously every work and task assigned by the leadership.