A couple in Hunan stayed in a 4-star hotel, and a strange man broke into their room in the middle of the night. What problems does the hotel management have?

A couple in Hunan stayed at a 4-star hotel. A strange man broke into the room in the middle of the night. The hotel management had two problems. One was the failure to protect the privacy of the customers, and the other was a mistake at the front desk.

1. A couple checked into a 4-star hotel, but a strange man broke into them in the middle of the night

A man in Hunan chose to stay at a 4-star hotel while he was out to play with his girlfriend. Unexpectedly, at 1 o'clock in the morning, the man's girlfriend discovered that two strange men smelling of alcohol entered the room, which frightened the two of them.

The man said that he was sleeping soundly when suddenly two people stood in the room, which was very strange. He once asked the man why he appeared in their room, but the man could not answer. The man then approached the person in charge of the hotel, who said that the guest had entered the wrong room because the front desk had negligently taken the wrong room card.

However, the man was still a little uneasy because the two men entered the room for about 10 minutes at that time, and he was worried that the other party would record some privacy. However, the hotel stated that the two men only went in for 10 seconds and went out after seeing someone inside. But when asked whether there was a relevant video, the hotel could not provide evidence. The man and the hotel currently disagree.

2. There are two major problems in hotel management.

First of all, the hotel did not protect the privacy of its customers. Hotels should protect the privacy of guests who check in, and should not disclose their check-in information at will, let alone allow strangers to break into customers' rooms in the middle of the night. The man checked into the hotel with his girlfriend and must have dressed more casually when sleeping. The hotel was indeed at fault in this matter.

Then, the hotel front desk made a mistake. The room key card for general check-in should be given to the guest, and the spare room key card should be left with the hotel. After the man and his girlfriend checked in, the front desk gave the spare room card to the new customer, which resulted in an "own goal".

It depends on the entire process. The wrong link appears at the front desk, but I am still curious. Why does the front desk re-open a room that already has a guest to a new guest? Generally, hotels have electronic systems. It should be clear at a glance which room is occupied and which room is not occupied. Basically, such errors will not occur.

3. In summary

What happened to the man is indeed a problem in the hotel, which is the failure to protect the privacy of customers and the mistakes in front desk work.