Does anyone know if JD.com will deliver goods during the Spring Festival?

Jingdong Mall’s 2016 Spring Festival Operation Announcement

Dear Jingdong netizens:

As the Spring Festival is approaching, all the staff of Jingdong Mall wish you a happy new year. hapiness!

The Spring Festival of the Year of the Monkey is coming, and online shopping for New Year goods has entered its peak period. While many e-commerce platforms have begun to remind consumers to pay attention to logistics times, and many express delivery companies are closed during the Spring Festival or charge additional delivery fees, JD.com still adheres to the operating policy of "not closing during the Spring Festival" in 88 cities for ordinary orders and 226 cities for large orders. Warehousing, Many employees, including distribution and customer service staff, will stick to the front line and fully meet the online shopping needs of consumers during the Spring Festival!

From now until February 13, 2016 (the sixth day of the first lunar month), the order services and arrangements are as follows:

1. Ordinary orders are open in 88 cities without closing

1 , From February 8, 2016 to February 10, 2016 (the first to the third day of the first lunar month), the following 15 core areas of the city will operate normally and provide same-day delivery services:

Beijing, Tianjin, In the core areas of 13 cities including Shanghai, Nanjing, Suzhou, Wuxi, Hangzhou, Ningbo, Guangzhou, Chengdu, Wuhan, Shenyang and Xi'an, customers can deliver their orders before 11 o'clock on the same day; Shenzhen In the core areas of Dongguan City and Dongguan City, customers who place orders before 10 o'clock can be delivered on the same day.

2. From February 8, 2016 to February 10, 2016 (the first to the third day of the first lunar month), the following 73 urban core areas will operate normally and provide next-day delivery services:

Hohhot City, Langfang City, Bazhou City, Sanhe City, Shijiazhuang City, Jinan City, Zhangqiu City, Qingdao City, Jimo City, Jiaozhou City, Laixi City, Pingdu City, Yantai City, Taiyuan City, Hefei City, Changzhou City, Jintan City, Liyang City, Jinhua City, Yiwu City, Yongkang City, Dongyang City, Lanxi City, Wenzhou City, Yueqing City, Ruian City, Taizhou City, Wenling City, Linhai City, Changshu City, Kunshan City , Taicang City, Zhangjiagang City, Jiangyin City, Yixing City, Nantong City, Haimen City, Qidong City, Rugao City, Suqian City, Jiaxing City, Haining City, Pinghu City, Tongxiang City, Conghua City, Zengcheng City, Foshan City, Nanning City, Haikou City, Xiamen City, Zhangzhou City, Chongzhou City, Dujiangyan City, Pengzhou City, Qionglai City, Deyang City, Kunming City, Anning City, Guiyang City, Chongqing City, Zhengzhou City, Changsha City, Nanchang City, Xinmin City, Harbin City, Changchun City, Anshan City, Fushun City, Benxi City, Liaoyang City, Tieling City, Lanzhou City, and Urumqi City.

3. Pickup and replacement services in the above cities are operating normally.

4. From February 7, 2016 to February 12, 2016 (New Year's Eve to the fifth day of the Lunar New Year), express delivery and night delivery services will be suspended, and will resume normal on February 13, 2016 (the sixth day of the Lunar New Year).

5. Users in non-JD delivery areas can place orders normally during the Spring Festival, and all orders will be handed over to the postal service or other logistics companies for delivery.

6. For more details on the product range, operation scope and timely service of ordinary orders, please click on the delivery service query: /user/issue/103-983.html

2. Large JD.com is open for large-ticket orders in 87 cities and 139 cities

1. From February 7, 2016 to February 13, 2016 (New Year’s Eve to the sixth day of the Lunar New Year), JD.com is open for orders in the following 87 cities and 139 cities JD.com’s core areas support normal production, distribution, pickup, and replacement services.

87 cities:

Beijing, Tianjin, Taiyuan, Jinan, Qingdao, Weifang, Tangshan, Shijiazhuang, Hohhot, Langfang, Dezhou , Liaocheng City, Jinzhong City, Weihai City, Yantai City, Cangzhou City, Shanghai City, Nanjing City, Suzhou City, Hangzhou City, Ningbo City, Nantong City, Jinhua City, Hefei City, Suqian City, Wenzhou City, Wuxi City, Changzhou City, Zhenjiang City, Yangzhou City, Taizhou City, Jiaxing City, Shaoxing City, Kunshan City, Taicang City, Huzhou City, Bengbu City, Suzhou City, Fuyang City, Anqing City, Guangzhou City, Shenzhen City, Foshan City, Fuzhou City , Xiamen City, Shantou City, Nanning City, Haikou City, Dongguan City, Zhangzhou City, Jiangmen City, Chaozhou City, Jieyang City, Meizhou City, Shanwei City, Chengdu City, Chongqing City, Kunming City, Guiyang City, Nanchong City, Mianyang City City, Zigong City, Deyang City, Wuhan City, Zhengzhou City, Changsha City, Nanchang City, Xiangfan City, Zhumadian City, Qianjiang City, Zhuzhou City, Xiangtan City, Kaifeng City, Shenyang City, Harbin City, Changchun City, Dalian City , Anshan City, Fushun City, Benxi City, Liaoyang City, Tieling City, Xi'an City, Lanzhou City, Urumqi, Yinchuan City, Xianyang City.

139 Jingdong gangs:

Gu'an County, Dachang County, Wen'an County, Yongqing County, Laishui County, Tumed Left Banner, Horinger, Leling City, Pingyuan County, Qihe County, Qingyun County, Ningjin County, Shanghe County, Yucheng City, Lingxian County, Jiaozhou City, Pingdu City, Laixi City, Zhao County, Luancheng County, Zhengding County, Xingtang County County, Jinzhou City, Xinji City, Gaocheng City, Luquan City, Qingxu County, Gujiao City, Leting County, Qian'an County, Qing County, Haixing County, Huanghua City, Mengcun County, Botou City, Nan Pi County, Wuqiao County, Cang County, Hejian City, Dongguang County, Xian County, Yanshan County, Anqiu City, Gaomi City, Qingzhou City, Shouguang City, Lanxi City, Wuyi County, Pujiang, Ruian City, Xiangshan County , Ninghai County, Fenghua City, Yuyao City, Cixi City, Jintan City, Liyang City, Gaochun District, Lishui District, Danyang City, Yangzhong City, Jurong City, Gaoyou City, Baoying County, Yizheng City, Jingjiang City, Jiangyan City, Haining City, Tongxiang City, Jiashan County, Pinghu City, Shuyang County, Sihong County, Feidong County, Feixi County, Changfeng County, Lujiang County, Chaohu City, Linquan County, Heshan City, Taishan City, Enping City , Changle City, Fuqing City, Lianjiang County, Minhou County, Luoyuan County, Pingtan County, Yongtai County, Minqing County, Raoping County, Chaoan County, Huilai County, Jiexi County, Jinning County, Xingning City, Wuhua County, Dapu County, Meixian, Fengshun County, Jiaoling County, Pingyuan County, Lufeng City, Haifeng County, Luhe County, Pujiang County, Qionglai County, Xinjin County, Dujiangyan, Dayi County, Qingzhen County, Fuling County, Dazu County, Tongliang County, Nanchuan County, Wanzhou County, Pengzhou City, Hanchuan City, Ningxiang County, Zhongmou County, Liuyang City, Xiangtan County, Xinmin City, Liaozhong City, Faku County, Kangping County, Lanxi County, Acheng District, Jiutai City, Nong'an County, Dehui City, Yushu City, Pulandian City, Wafangdian City, Hu County, Gaoling County, Xingping City, Lantian County, and Helan County.

2. The above cities and JD.com areas will suspend the 211 service from February 7, 2016 to February 13, 2016 (New Year’s Eve to the sixth day of the lunar month). Customers who place orders before 18:00 can order the next day at the earliest Deliverable, 211 service will be resumed on February 14, 2016 (the seventh day of the Lunar New Year);

3. For more details on the product range, operating scope and timely service of large orders, please click the following link to inquire: / user/issue/103-983.html

3. Fresh food cold chain order operation arrangements

1. February 8, 2016 - February 10, 2016 (the beginning of the first month of the first year 1st to 3rd grade), in Beijing, Shanghai, Guangzhou, within the third ring road of Chengdu, Wuhan, Shenyang, within the third ring road of Xi'an, Tianjin, Langfang, Hohhot, Suzhou, Jiaxing, Hangzhou, Ningbo, Jinhua, Changzhou, Nantong, Wuxi, Nanjing, In the core areas of 25 cities and regions including Wenzhou, Taizhou, Suqian, Shenzhen, Dongguan, and Foshan, normal orders can be placed and fresh food cold chain distribution services can be provided; the actual supported area is subject to the order details;

2 , other areas and other cities in the above 25 cities, normal ordering will resume on February 11, 2016 (the fourth day of the Lunar New Year).

IV. Global Purchase Order Operation Arrangements

During the Spring Festival, the Global Purchase Order will be suspended from February 7, 2016 to February 13, 2016 (New Year’s Eve to the sixth day of the Lunar New Year) , normal operations resumed on February 14, 2016 (the seventh day of the Lunar New Year);

5. Customer service and after-sales related services

1. JD.com after-sales business department team, luxury goods hotline, after-sales home delivery The dedicated line and after-sales consulting business will operate normally during the Spring Festival;

2. The customer service phone operates 24 hours a day, and the online customer service service operates from 9:00 to 24:00 every day;

3. February 2016 Check collection will be suspended from the 2nd to February 13, 2016 (the 24th to the sixth day of the twelfth lunar month), and will resume normal on February 14, 2016 (the seventh day of the twelfth lunar month);

4. From February 7, 2016 to The DIY installation business will be suspended from February 13, 2016 (New Year's Eve to the sixth day of the Lunar New Year), and will resume normal on February 14, 2016 (the seventh day of the Lunar New Year).

Wish you a happy Spring Festival!