Service industry speech

The speech has the characteristics of clear-cut views and inspiring content. In today's social life, speech is closely related to our life. Do you know the form of the speech? The following are six service industry speeches I have compiled for you. Welcome to learn from them, I hope it will help you.

Service industry speech article 1 Hello, I'm xxx from the club. I am glad to have this opportunity to stand here and make a speech. I am an intern. I just arrived at the hotel. Today's speech is based on my personal experience since I joined the company. The topic of my speech is: Sincerely light the road, service creates value.

Away from the universe, the vast space, long life. The world is big when it is big, and small when it is small; Life is long and short. In short, I am like a boat in the sea, stepping into the society from the ivory tower of the university? Whitening? None of this is known. Graduation equals unemployment, which is indeed a common phenomenon in today's society.

A scholar commented: University is like walking in the dark, and you don't know the way of the future, but the ideal light of the future guides you to the society like hope; When we graduated, the suddenly enlightened complex society made our students lose their way. Maybe I was at a loss and a little helpless, but this was my mentality before I went to work in Qixing.

After the introduction of my classmates, I came to the Seven Star Business Hotel. Afraid of not being competent for this job, I became a waiter in the club with a cautious and nervous attitude. Words like smile, etiquette and thoughtful service suddenly appeared in my mind.

Some unexpected and seemingly simple "services" contain a lot of knowledge, and boredom and anxiety are also in my heart. I'm afraid I can't stand the recommendation of my classmates; I'm afraid I'm embarrassed to rush the manager's expectations; I'm afraid to face a busy weekend ... As a result, after a period of time, the staff team of Qixing made me feel the warmth of home, and lit up my heart like the light through layers of rain and fog.

During the interview, the head of the human resources department took into account my accommodation problem and handled the check-in formalities for me as soon as possible; The cordial guidance of the department manager and a lot of encouragement and praise; The careful teaching of my colleagues who took me to the door; The minister's meticulous service ... and so on, all make me feel that this is not only a workplace, but also a warm home.

Soon, under their care for me, I had a new understanding of my work, and I was able to start working immediately. At the same time, we can see the effect of "attentive" service from the service attitude and the way of dealing with problems of colleagues. I also try to greet my work with a smile and sincere heart every day.

While serving the guests and satisfying them, I also got great comfort and pride from my heart. It is said that the work in the service industry is simple and ordinary. And our seven-star team, with its standard and decent language, sweet and warm smile, dignified appearance and sincere service attitude, tastes extraordinary positioning while providing the best service for guests! In such a service, its own value has also been sublimated. At the same time, I strictly demand myself to set an example, that is, to suffer the hotel first and then the hotel later. We should focus on the overall situation, work actively and sincerely, safeguard the collective interests, and prove our value with actions.

I remember a saying that I always agree with: the development of the world is driven by those excellent people, but supported by those ordinary people. There are too many bright spots in service work. To borrow a word: regardless of the cold and hot summer, our service will always be warm as spring! This kind of service quality is the service quality of our seven stars.

There is such a short story: it is said that a hotel will promote one of the waiters to be the department head. After layers of screening, the final list was determined by two people. As a result, a waiter named Wang Dan became the head of the department. Another waiter named Fan Bing was worried. I'm no worse than her. Why didn't I become a supervisor? So I went to the department manager and asked why.

The manager said, "you are both excellent, but you can't see the gap between you and her for the time being." Now I will let you find the problem through comparison. " Suppose I'm a guest from other places and come here for a meeting, but I just checked into the hotel when the call for the meeting came. I haven't put my luggage in my room, and I haven't got the room key. The hotel is 20 minutes' drive from the meeting place and less than half an hour from the meeting time.

What can you do for me as a waiter at this time? Fan Bing quickly packed his things and said, "I will put your luggage and belongings in your room as soon as possible, then give you the key, and then book a taxi from the hotel outside the hotel immediately, so that you can get to the meeting place as quickly as possible." After listening, the manager said, "Yes, the service is very dedicated, but I think there may not be enough time. Even if the guest catches up with the meeting, he is very anxious, which may affect his meeting arrangement. "

Next, let's listen to what Wang Dan will do. After hearing the case, Wang Dan came to the office and replied, "I first asked the guest for advice, then called the front desk to ask the bellboy to take the guest's luggage to the room, and then left the key at the front desk." At the same time, I told the guests to go back to the hotel after work and go directly to the front desk to get the room key.

Then send the guests to the door of the hotel and ask the hotel taxi to take them to the meeting place as soon as possible. The manager's meaningful comment said: "The division of labor is clear, orderly, simple and fast, which saves a lot of time. Fan Bing's handling method is also feasible, but it is a bit thankless. Fan Bing will learn more from Wang Dan in the future. " Through this short story, I learned that sincere service attitude is valuable, but the value reflected by your real service quality should satisfy the guests and make them feel that it is worth the money. I will strive to improve the service quality in this direction!

Finally, I want to tell you that it is not only the sun and flames that can shine by themselves, but also all of you here and me. I believe that our colleagues and comrades will let their own light shine on the seven stars in the future work days, so that our seven stars will be more perfect and brighter!

Thank you, my speech is over.

Honesty and trustworthiness are the traditional virtues of the Chinese nation. Since ancient times, abiding by honesty is the standard to measure a person's behavior, quality and personality. Being a business also needs honesty. The ancients said: "The way to manage lies in honesty, and the way to make a profit lies in faith." Honesty and trustworthiness is the basic moral principle of being a man, and it is also the premise for enterprises to fight against the market. In today's socialist market economy, we pay attention to "honesty" because there is a shadow of lack of honesty in real life. Fake cigarettes, fake wine, fake certificates, counterfeit banknotes, etc. have left many dishonest shadows on people's minds, leading to a lack of trust and understanding between people.

As a service worker, especially as a "golden ear", how should we face the actual work now? In practical work, people often understand service as attitude, that is, good attitude = good service, but it is not. Service has a deeper connotation and is closely related to the implementation of rules and regulations. Everyone knows that dealing with customers directly is tiring and tedious, but I like this job and I like to see the expression of customers expecting satisfaction. I like to see customers come here tired and leave with a satisfied smile; Satisfied with the sense of accomplishment gained after adhering to the principle of ensuring the interests of hotels and customers. However, due to the lack of hardware, we often have to make up for it through manual services, and we also have to accept the vent of dissatisfaction when customers fail to reach their goals. In short, all kinds of people come and go alternately, so that I have forged an indissoluble bond with many customers, and exchanged sincere services for the true feelings of customers, making our work vivid and colorful!

I think the work of our front desk is the signboard and facade of our hotel, and it is the window to show the spirit of "Golden Spike". The words of hotel quality service are the place where customers' first impression is formed. This is the first contact place when customers come in, and the last explanation place when customers leave. The quality of service here will largely determine the whole mood of customers here and their psychological feelings after leaving, so I regard my work as solemn and sacred, and at the same time feel my responsibility and pressure. Every time before going to work, you should not only pay attention to your appearance and language, but also pay attention to your mood and mentality. We should forget our family, our life, our unhappiness and troubles, our physical fatigue, that is, we should baptize our hearts and devote ourselves wholeheartedly to our work. Only in this way can you serve customers wholeheartedly and think of the enterprise wholeheartedly. My work center is: all for customers, all for customers, all for customers. It is not easy to do our work well. Every day we come into contact with strange faces, customers of various identities and people with different personalities. Some of them know you, some don't understand you, some are of good quality, and some are of poor quality. Their requirements are what we can do, and some we can't do, which require us to use enthusiasm and quality. We are human beings, and the comments on hotel quality service also have their own personality and emotional changes. In any case, we all have a strong ability to adjust our mentality. I am happy when customers are happy, I am satisfied when customers are satisfied, and the troubles of customers are solved. I don't think the customer's business is a trivial matter, and my own business is not a big deal. So in recent years, customers have not been dissatisfied because my work is not in place. As a "golden spike", I am steadfast in my heart and learn from my customers. The operation of a hotel is just like the operation of a computer. Not only high-quality hardware, but also good software are needed. Our equipment is hardware and our service is software. Our hardware may not always meet the requirements of customers, but our software will try its best to meet customers without damaging the interests of the industry and our personality. Over the years, we have exchanged sincerity for truth, and we have exchanged honesty for sincerity, which has left a deep impression on customers and attracted many repeat customers, leaving intangible wealth for enterprises.

In ancient China, there was such a couplet: the reeds on the wall are top-heavy, the bamboo shoots in the mountains are thick-skinned and empty-bellied, to describe those who have no knowledge and are not serious about their work. In today's society, this is also a warning to our service personnel. If there is no high-quality service and integrity, this enterprise will not stand the test of wind and rain and time, and will soon wither without vitality. As a desk worker, I will continue to learn to charge, enrich my knowledge and improve my ability to cope with market changes. I don't want to be a bamboo shoot in the mountain or a reed on the wall.

We have no rhetoric, only plain words and deeds; No glorious deeds, only ordinary work; There is no hero image, only a busy figure. But it is this simple, ordinary and busy that fully embodies our love and loyalty to the cause. I hope that with our efforts, our quality service and our integrity, we can make this place a home for customers, a shelter for customers, a gas station for customers' lives, make our business flourish and make our tomorrow more brilliant!

Speech 3 on service industry: Hello, leaders, judges, guests and friends!

I am honored to have such an opportunity to attend today's speech. My name is Ni Jia, and I am an employee of the charging group of the marketing department of Wuyishan Power Supply Co., Ltd. Today, the topic of my speech is "I smile for your smile".

Quality service, to some extent, its essence lies in: no matter how ripe plums are, no matter what electricity is lacking, you will see a bright smile. In recent years, Wuyishan Power Supply Co., Ltd. has vigorously promoted the concept of enterprise service, shaped a new image of service and enhanced social affinity. During the year of power market rectification and quality service organized by State Grid Corporation, our company formulated a series of systems and measures to fulfill its commitments internally. Whether the people are satisfied or not, whether they support or not, is the only criterion to measure the quality of power supply service.

As a service window directly dealing with customers, our marketing department has been unswervingly implementing the service of power supply commitment system for several years, and has fulfilled every promise with painstaking efforts and sweat. Insist on advancing with the times and improving service measures, carry out image engineering activities with the theme of "Everyone is an image and everyone is a window", deepen the connotation of power supply services, enhance service functions and expand service areas. The weekend-free system is implemented, and all business windows are "open to the outside world", achieving the goals of once entering the door, once looking for someone, once paying fees and once closing. Whether it is power emergency repair or power installation service, power complaint or power consultation, the service standard of "as long as you call, I'll do the rest" has been realized, which greatly facilitates customers. Customers' satisfaction with us has been further improved, and employees' awareness of maintaining corporate brands has been significantly enhanced.

When you walk into our business hall, you will be deeply attracted by the smiling faces of each of our employees. Look at the spacious and bright halls around, tidy the walls, sit in a chair and drink a steaming cup of boiling water, and you will feel at home. All the staff in our marketing department keep in mind the service concept of "people's power for the people", and pay attention to treating people with sincerity and affection in service. "There are no wrong customers, only wrong service" is our motto. As we know, civilized service needs to have the mind to bear grievances and the patience to explain. Only by injecting true feelings can we really do this. At the beginning of this year, an old man from Wang Xing came to pay for his arrears, even though his electricity consumption last month was only 1 1. 5 yuan, but he must pay 1 yuan as the electricity penalty according to the regulation that the electricity penalty is insufficient 1 yuan. However, in his view, it is inconceivable to pay a penalty of 1 yuan for electricity when the electricity consumption is only a dozen yuan. As a result, he refused to pay the fee, but also swore, clamoring for the power supply company to collect fees in disorder, harming the people and threatening to smash the business hall. Seeing this scene, our toll collector smiled, helped him to one side and sat down, handed him a cup of hot tea, opened the power supply business rules, and patiently explained to him, "How to punish the electricity bill?" Why do you charge a penalty for electricity? How to calculate the penalty for electricity charges? ……"。 Finally, the old man's mood calmed down. He not only paid off all the expenses, but also moved to take the toll collector's hand to apologize and praised our service attitude again and again.

As the saying goes, "Give someone a rose, and there is a lingering fragrance in your hand". The girls in our charging team are looking forward to providing our customers with the best service with their sincerity and enthusiasm. Even a smiling look, a gentle greeting and a steaming cup of boiling water are warm roses we give our customers, full of our deep affection and friendship. Customers can return home satisfied, which is the best reward for us.

At the beginning of 20xx, people-oriented spirit and popular support have been advocated all over the country. Learning to smile is not only the responsibility to customers and enterprises, but also the respect and affirmation to self. Smiling is a responsibility and a realm. Today, consumers' awareness of rights protection is significantly enhanced, and customers' requirements for the service level and quality of power supply enterprises in China are increasing day by day. The requirement for service is not only face to face, but also intimate. In fact, the humanized, personalized and professional service that customers expect is nothing more than "sentimental" service, which is the deepening, refinement and concretization of the service concept that "quality service is the lifeline of State Grid Corporation". State Grid Corporation regards "excellent service" as the core value of employees, and proposes to strengthen the construction of service style as the starting point, and strengthen the construction of ideological style and work style. The cultivation of "core values" requires us to establish the concepts that service is capital, service is resources, service is career and service is fun as soon as possible. Starting with the details such as smile, we should give full play to our potential, highlight the art of humanized service, and make the service of "high quality, convenience, standardization and sincerity" more thoughtful and perfect, truly embodying the "quality service" of "standardized process, efficient service, social satisfaction and good brand image".

Life is only once for everyone, and youth is an easy-to-disappear part of this only life. I firmly believe that although the meteor is short-lived, it ignited the most beautiful youth at the moment when it crossed the night sky. The history of China in the 20th century has written down the glory of the Youth League in China and the youth in China, and the 20th century expects us to create new youth glory. The party is calling, and the times are calling. As long as we give full play to the wisdom, grace and strength of young people, have lofty ideals, innovative consciousness and fearless courage, we can ride the wind and waves and keep pace with the times!

Let us shoulder the historical mission and let the blood flowing in our bodies generate passion! Let's dedicate our youth to the electric power industry together!

The fourth speech of service industry: blooming season, beautiful and gorgeous season; Dream-chasing mood, mysterious and romantic artistic conception. -inscription

As time went by, I heard bloom's voice. Suddenly, I froze. It turns out that this season is the season of flowers. At the age of 16 or 17, we yearn for the dream of going to the profession, the society and the success. Because of this dream, we chose this vocational school-XX Vocational Education Center.

With the pursuit of career and longing for life, I chose the service industry-tourism among many majors. Maybe we just want to achieve self-transcendence and pleasure in this flower season, to travel around the world and to play all over the country. However, the tourism major is not what we imagined. After studying tourism, I can go wherever I want. On the contrary, we serve the tourism industry.

Although it is a service industry, although it serves others, although it is not as good as we thought, we still like this major. Because in the process of learning, we "see" the mountains and natural beauty of the motherland from books, which deeply attracts me and shakes my heart; In the book, we "encounter" various problems that may be encountered in our career. We have learned how to face them, how to deal with the relationship between people and how to serve others well. We also feel that serving others is also a pleasure in books, and we feel the impact of tourism. So, we don't regret it, but we still love this major deeply.

Although it is a service industry, although it serves others, although it is not as good as we thought, we still like this major. Because "serving the people" is the core of professional ethics. We want to do business, of course, we must have professional ethics. If everyone doesn't serve the people, what's the use and significance of our future career? Therefore, we are not disgusted, we can understand, we can understand.

Although it is a service industry, although it serves others, although it is not as good as we thought, we still like this major. Because "360 lines, each line will be the champion", as long as you sow hard sweat, there will be rich harvest; As long as we serve others wholeheartedly and treat everyone sincerely, I believe we will have a good return. Therefore, we are not discouraged. We yearn for our career and work harder to do our professional study.

Because of this, we deeply love our major. Maybe, after three years, we may get a job, but we have a skill after all.

The road you choose, you must go on bravely and firmly. Although there are sometimes storms, the sun will still reappear after the storm.

Since I have chosen to travel, I will study hard and give myself wings of hope.

We are bathed in the sunshine of the flower season; We have the mentality of pursuing a better life; We yearn for the dream of going to career, society and success. We firmly believe that our future is not a dream.

In the flower season of chasing dreams, at the age of 16 or 17, we are full of dream-loving boats and sail for bright places. The season in bloom, when the dream begins, the future road is at our feet.

When May comes and flowers are in full bloom, when new clothes are put on in colorful seasons, we remember a great man walking silently on such days. Her persistence in her career and her pursuit of truth have moved us so far, guided us to move forward step by step, and inspired us to improve ourselves with practical actions, care for and care for patients better, consider their needs more and bring more perfect and high-quality services.

I remember someone said: Excellence is endless, and service is endless. Each of our medical staff also knows that you are as heavy as the patient is in your heart. Therefore, we always remember Nightingale's spirit of "burning ourselves, illuminating others and selfless dedication" and dedicate more love and warmth to the people. In order to build a "people-satisfied hospital" to meet the growing service needs of patients, our hospital adheres to the service tenet of "all for patients", aims at "exploring customers' wishes and meeting customers' expectations", constantly changes its concept, improves its service, and comprehensively improves its service quality from the perspective of patients. In order to provide a comfortable medical environment for patients, we built a comprehensive ward building with a total construction area of 8 1.934 square meters and a height of 1.5 floors, which beautified the environment. In order to improve the medical level, we introduced advanced instruments and equipment and improved various facilities; In order to improve the service level, we strengthened the professional and comprehensive quality training of medical staff, and carried out activities of paying attention to service etiquette and standardizing behavior throughout the hospital, so that patients really felt comfortable and satisfied.

Our profession is called "angels in white", and I want to be a competent angel in patients' hearts. How can we do the work better from the heart? Good is perfect. Perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely. Engaged in nursing work for more than two years. From my own experience, I really realize how hard and tired our work is and how important it is. Inject, distribute medicine, make the bed, transfuse, and feel the joy of caring for life in suffering; Take over, take over, day and night, and experience the benefits of your own value in fatigue. On the edge of blood-stained wounds, we walked through fiery youth; In the white atmosphere, we use our true feelings to measure the length of countless nights. In the expectation of relatives, we dedicated ourselves to the suffering patients.

When patients come in pain one by one and go healthy one by one, they get physical and mental well-being, although they are tired every day. Although hard, no matter how hard and tired we are, we will not change our ambition to serve, because we have excellent examples, firm beliefs and Nightingale spirit. As nurses, we can inherit Nightingale's career, and our hearts are full of unprecedented pride.

How many things are welcomed and delivered every year. Some people have calculated that all nurses who go to work have to walk 40 to 50 miles in one night. Maybe you don't believe it, but please look at the varicose veins on the calves of nurses and sisters, and you will understand. So, one year, ten years, twenty years? China has the world-famous Silk Road, Long March Road and medicine. Education Network collects and sorts out the road to the pole. Can the road under our feet be comparable to it? I think the answer is yes. Because this road is also engraved with mileage and road signs exchanged for love, persistence, dedication and sacrifice.

Angels in white, with his true feelings, created a piece of happiness, and protected one party's peace with his love. Without greetings to relatives, care for patients is essential; There is no gathering of lovers, but there is no lack of care for patients. It's not that I don't want romance, but that I want to make more people happy. It's not that I don't love my family, but that I can't give up my concern for this job. They have no tragic and heroic words, nor earth-shattering deeds. They just silently contribute their own light and heat, their true feelings and love.

It has been said before that "the person who pulls the curtain of life is a nurse, and the person who pulls the curtain of life is also a nurse." Yes, in one's life, no one can refuse an angel. We are people who walk with life all the time in this city, and we are messengers who care about health and love. We embody the value of nurses in ordinary posts. I work, I am happy, I am busy, I am happy. Let it always be our proud theme, and let love always accompany you and me.

Speech on the service industry Chapter 6 Leaders and friends: Hello!

I am honored to have such an opportunity to attend today's speech. My name is Guo Zhihua, and I am an employee of Lu Yi Power Supply Station. On this day, I brought a speech entitled "Always leave a smiling face for customers". During the year of power market rectification and quality service organized by State Grid Corporation, our company formulated a series of systems and measures to fulfill its commitments internally. Customer satisfaction, dissatisfaction and support are regarded as important standards to measure the quality of power supply service.

Everyone knows that dealing directly with customers is very tiring and tedious, but I like this job, I like to see the expression of customers' expectation and satisfaction, and I am also very satisfied with the sense of accomplishment that the interests of the company and customers have been guaranteed because of their adherence to principles. And we often have to make up for the lack of some hardware facilities through artificial service means, which often leads to regret. At this time, we should also understand the vent when customers don't give up until they reach their goals ... In the face of these difficulties, all I can do is to follow the service tenet of "all for customer satisfaction" and the service concept of "communication starts from the heart", and start from myself to improve service awareness and level. For daily customer consultation, I can take questions seriously, ask carefully, answer and explain patiently, take pains, be warm and thoughtful, and always respond with a sincere smile. Every time I meet a misunderstanding from a customer,

And I will calmly, with a smile, take pains to explain until the customer is satisfied. I can also explain the truth in a friendly way and try my best to give customers a satisfactory answer to the rude requests made by individual customers. I always adhere to one principle: the customer is always right. If there is a problem, we will sincerely apologize to our customers and strive to gain their understanding and trust. Even if there is nothing wrong, we will give our customers a smiling face when we encounter indifference or unreasonable troubles, because "satisfying customers" is our eternal service concept.

I remember last year when we started charging with IC cards, an old man came to pay because it was overdue, although his electricity consumption last month was only 7. 5 yuan, but he must pay 1 yuan as the electricity penalty according to the regulation that the electricity penalty is insufficient 1 yuan. However, in his view, it is inconceivable that the electricity consumption is only a few yuan, but it is necessary to pay the electricity penalty 1 yuan. As a result, he refused to pay the fee, but also swore, clamoring for the power supply company to collect fees in disorder, entrapping the people, and even threatened to smash the door of the business hall. Seeing this scene, although I was very wronged, I greeted him with a smile, helped him to one side and sat down (it was noon at that time, and few people paid the bill), said "old man" and patiently and calmly explained to him, "How to punish electricity? Why do you charge a penalty for electricity? How to calculate the penalty for electricity charges? ……"。 Finally, the old man calmed down, understood the truth and paid all the expenses.

State Grid Corporation regards "excellent service" as the core value of employees, and proposes to strengthen the construction of service style as the starting point, and strengthen the construction of ideological style and work style. The cultivation of "core values" requires us to establish the concepts that service is capital, service is resource, service is career and service is fun as soon as possible. Starting with details such as smile, we should give full play to our potential, highlight the art of humanized service, make the service of "high quality, convenience, standardization and sincerity" more thoughtful and perfect, and truly embody the connotation of "high service efficiency and social satisfaction".

Honesty is the theme of information-rich service, and smile is the signboard of high-quality service. As an enterprise, we should extend our excellent service to a deeper level. As long as we care about customers, impress customers with honesty and trustworthiness, and respond to customers with sincere smiles, we will certainly achieve a win-win situation with customers, and * * * will hold up a broader blue sky for the power industry.

Thank you!