How to cultivate the loyalty of hotel staff

Employee's loyalty is one of the key factors for the company's development, benefit and final profit. In the process of cultivating employee's corporate loyalty, there are three key factors:

First, performance management. I believe that "not suffering from widowhood but suffering from inequality" is a truth applicable to employees at all levels. Bureaucracy of managers or unfairness in assessment will seriously affect employees' willingness to work, thus affecting the quality of work. Unfortunately, many managers lack attention to the feelings of their subordinates. Why Japanese employees are loyal and dedicated to the enterprise is not actually in our nature. The real reason is that the enterprise is fully responsible for them: regular employees will enjoy the careful training and family-like care given by the enterprise from the first day they enter the enterprise. The enterprise's loyalty and responsibility to employees impress and infect employees, prompting them to repay the enterprise with ten times and one hundred times loyalty.

the second is the trust in employees. Jobs is an expert in shaping brand loyalty and cultivating employee loyalty. The secret of his success is to give the team enough trust. "The creator pushes Apple computer behind the scenes. My job is to provide them with space and clean up the system. " Allowing employees to make mistakes, encouraging them to correct their mistakes and be enterprising, and bringing employees' ability improvement into the career development channel are also very important to cultivate employees' loyalty.

the third is to make employees feel a sense of accomplishment. Take the post-8s employees as an example, they are increasingly eager to engage in meaningful work. Company managers help them understand the importance of work and can maximize their sense of success. A recent survey found that the turnover rate of college graduates in the first year of work in recent 2 years is as high as 3% or more, which also reflects how enterprises need to attach importance to combining employees with the development of enterprises in today's rapid economic development.

finally, managers should understand the concept of "loyalty" more broadly. The loyalty of modern enterprises should be two-way, and the loyalty of employees should not be demanded unilaterally; Loyalty should not be a narrow feudal concept, nor should it be blindly obeyed regardless of right or wrong. The employee's loyalty can be a responsible attitude and behavior, a commitment to undertake projects, a commitment to the team, a commitment to pay special attention during the period of change, and so on. At the end of the graduation speech of Shantou University, Mr. Li Ka-shing said: "If you can do your best to live a rich, happy and dignified life on the road of responsibility, who will you be in the future?" This sentence is not only suitable for young people entering the workplace, but also suitable for modern enterprise managers.