How should a guest complain to the hotel?

1. Sincerely apologize to the guest.

2. Ask guests if they can use our hotel’s shampoo. And ask what kind of compensation the guest should get? If the guest asks for compensation, ask him or her whether he will accept other forms of compensation from our hotel, such as complimentary breakfast coupons, special snacks, or a discount on the room rate. .

3. Aren’t the guests going to Hong Kong by plane? Inform the guests that the hotel can book air tickets for them, and the price will be much cheaper than selling tickets at the airport. The hotel can even send the guests to the airport for free.

Anyway, the most important thing is to appease the guests' emotions. . Win back guests' trust in the hotel.