Wuhuo hotel

1, welcome guests, and greet them naturally and generously: "Hello, welcome! How many people are there? " If men and women come together, they should greet the female guests first and then the male guests. Guests, regardless of age, disability, should take the initiative to take care of them.

2. Introduce the guests to their seats according to their different situations. If important guests come, guide them to the best position in the restaurant; When dining, couples should be led to a quiet corner; The whole family, relatives and friends should be led to the center of the restaurant for dinner; For the old, young and disabled guests, they should be arranged in a more convenient position.

The seating arrangement should meet the requirements of the guests as much as possible. If the seat has been occupied by the first guest, the waiter should explain and apologize, seek understanding and recommend other seats that satisfy the guest.

3. When the guests approach the dining table, the waiter should open the chair with his hand and greet the guests to sit down in the order of female guests first, male guests first and general guests first; When the guest kneels, gently push on the seat to make the guest sit still.

Guests should serve tea, and never touch the cup mouth with their hands. Submit the menu in time and with respect, and don't throw it on the table at will. Customers should wait patiently when ordering, don't rush, and let them have time to think about it.

When ordering, take a pen and paper to record at any time. If the guest hesitates, the waiter should be a good adviser and introduce the varieties and characteristics of the dishes enthusiastically. Pay attention to language art, be polite and euphemistic, and don't recommend it reluctantly or stiffly, so as not to cause the guests' disgust. If the food ordered by the guest is out of stock, please apologize politely and ask for forgiveness.

If the guest's order is not on the menu, don't refuse. You can say, "Please allow me to discuss with the chef and try to meet your requirements." When the guest orders, the waiter should smile and lean forward slightly, don't lean on the table, and don't put your hands on the table. Listen carefully, record accurately and avoid making mistakes.

5. If there are children dining, you can add a small stool to make it convenient for children to sit down.

6, the guest accidentally dropped the tableware, should quickly put on clean tableware, can't wipe things in front of the guests.

7. When answering the guest's phone, you should approach the guest to make a phone call, and don't shout in the distance.

8. At work, you must answer the phone of the guests at any time, and you can't leave your post and chat with others.

9. Guests should pay attention to the procedure when serving wine. Don't touch the food with your fingers when serving. You should announce the name of each dish and briefly introduce its characteristics. You shouldn't spit when you speak. When pouring wine, don't touch the glass mouth with your fingers. The degree of pouring wine depends on different kinds of wine. When pouring champagne or iced drinks, the bottles should be wrapped in napkins to prevent the drinks from dripping on the guests.