What kind of work is hotel management?

The specific contents of hotel management:

1. Complete or exceed the business indicators and expense indicators issued by the company.

2. Complete all tasks assigned by the company on time and report regularly.

3. Be responsible for the specific operation and sales planning of the hotel and guide its implementation.

4. Be responsible for the public relations activities of the hotel, and summarize all kinds of information of customers; be responsible for after-care service with customers.

5. Be responsible for controlling the signing customers according to relevant regulations.

6. Responsible for the business investigation of competitors.

7. Be responsible for the hotel's job creation, staffing, staffing and salary, and approve the attendance and salary distribution of employees.

8. Be responsible for the ideological education of employees.

9. Be responsible for the training, supervision, assessment and promotion of all hotel staff, and designate the job responsibilities, working procedures and working standards of subordinates.

1. Be responsible for formulating relevant management systems and detailed rules for rewards and punishments.

11. Be responsible for handling major emergencies and accepting and handling complaints from important guests.

12. Understand and master the product information of the front hall and the back kitchen on that day.

13. Be responsible for guiding the creation of dining environment.

14. Be responsible for planning, on-site supervision and inspection of large or important customers.

15, responsible for the division of health areas, health standards and assessment standards for rewards and punishments.

16. manage the hotel facilities and equipment according to the unified regulations of the company.

Precautions:

1. Avoid arbitrary management. Hotel management depends on the system, and the working procedures, standards and requirements of the hotel, as well as the responsibilities, tasks, goals and manners of all levels of personnel, are strictly regulated in the system.

"What to do, how to do it, to what extent, and what kind of punishment you will get if you do something wrong" is very clear to all hotel employees. Managers only need to check the requirements according to the system, without having to dictate what to do with subjective will, let alone disregard the system, and ask their subordinates to "how to do it" according to subjective emotions and imagination. Otherwise, employees will be at a loss and the management level will be confused because of the manager's own reasons.

2. Avoid blindness in management decision. Insufficient investigation and analysis before decision-making, inaccurate information or subjective, one-sided, inexperienced and poor quality of managers are easy to cause decision-making mistakes.

3. Avoid short-term management behavior. Hotel management pays attention to sustainability, and all work plans, schemes, objectives and decisions must focus on the long-term interests of the hotel and maintain its permanent vitality and market competitiveness.

4. Avoid leapfrog management. "The first level is responsible for the first level, and everyone has only one boss", and leapfrog management will cause subordinates to be at a loss and management order will be chaotic.

5. Avoid "nanny" management. The hotel implements hierarchical management and is responsible at different levels, and each staff member has his own clear responsibilities. Therefore, the first-level managers should encourage the lower-level managers to be loyal to their duties and do their duty. Remember not to monopolize power and responsibility, and do everything yourself.

6, avoid business management. The hotel operation procedure has its own rules, but its operation, sales and promotion must be flexible and innovative. By frequently carrying out various and attractive marketing activities, we can create a novel and warm consumption environment for guests, thus achieving the best operating efficiency of the hotel.

7. Avoid informal management. Hotel's service function involves almost all aspects of society, so it is known as "small society". The complex service function requires that the hotel management should be meticulous in every detail.