What does a hotel supervisor do?

In fact, the hotel supervisor has many chores to do every day, including before, during, after and after meals. They all need the hotel supervisor to assign and coordinate their work.

Let's explain in detail what the hotel supervisor needs to do.

Preparation before meals:

1, to know the order of the guests on that day and their living habits and requirements.

2. Assign the work of subordinates according to the tasks and requirements of the day.

3. Call all subordinates before the meal, and explain the ordering situation, guest requirements and special precautions of the day.

4. Check whether the staff's pre-meal preparation work is completed; Whether condiments and ingredients are ready; Whether the layout of the restaurant is unified, whether the lights of doors and windows are bright and clean, and whether the dining table layout is neat and beautiful; Do not meet the conditions, as soon as possible.

Work during meals:

1. During the meal, the head waiter should stand in a certain position, observe carefully and direct the front desk clerk to serve the guests.

2. For important banquets and guests, the head waiter should personally receive and serve.

3. Pay attention to mediation, properly handle the contradictions between guests, guests and front desk attendants, but do not intervene in the contradictions and quarrels between guests. If we can't handle it ourselves, we should report to the manager in time.

4. After the guests have finished eating, they should urge the front desk clerk to summarize the bill and give it to the guests to check out, so as to avoid missing the bill.

5, in the process of eating, pay attention to the assessment of subordinates, record the quality of service, low efficiency and so on. Give rewards or criticisms after meals.

Work after shutdown:

1. Tableware reception: After reception, urge the waiter at the reception desk to quickly clean the tableware on the dining table according to the reception procedures and standards, and concentrate on sending it to the dishwashing room for cleaning and disinfection.

2. Set the table: put away the tableware, spread a clean tablecloth, set the table according to the table setting specification, and restore the good state of the restaurant.

3. Cleaning the restaurant: After doing the above work, do a good job in the hygiene of the restaurant and keep it clean and beautiful.

4. After the subordinates finish the above work, conduct a comprehensive inspection and notify the employees after the inspection.

5. Record the day's work, guest feedback, problems during meals, important banquets and guests' meals, guest complaints, etc. And report the day's work to the manager.