Hotel work summary and experience

Nowadays, with the continuous development of the economy, the hotel industry is also gradually developing and rising. The following is the "Hotel Work Summary and Experience" compiled by me for your reference only. You are welcome to read it. Summary and experience of hotel work 1

Every employee working in a hotel has to face guests directly, so the work attitude and service quality of our employees reflect the service level and management level of a hotel. And the cashier is the core part of this hotel. I know that I have a heavy responsibility, and one of my negligence will bring financial losses to the hotel. Therefore, at work, I do every job seriously and responsibly, and proactively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we make further progress in our business knowledge and service skills, and be able to better provide customers with high-quality services and make them overjoyed.

There is a saying that is very good! Elimination is not really about your inability, but whether you care about your job. Yes, it’s not that you are incapable of doing the job, it’s that you don’t like the job, so you can’t do it well. In fact, everyone is dissatisfied with their current situation, but why are there such inconspicuous jobs? Some can be successful, but some are not as good as one day at a time. The final result is to be eliminated. It is really simple, that is, the attitude towards work is different.

In the process of communicating with guests, we must pay attention to etiquette and politeness. When talking to guests, it is impolite to lower your head or stare directly at the guest. You should maintain eye contact with the guest at intervals. Listen more to the guests' opinions, do not interrupt the guests' speech, and keep nodding while listening to show respect for the guests. We must smile when facing guests, especially when guests criticize us, we must keep smiling. No matter how angry the guest is, our smiling face will "put out the fire" for the guest, and many problems will be solved. As long as we keep smiling, we will get unexpected results. I believe that only by paying attention to details, starting from small things, and starting from bits and pieces can our work be better.

The hotel is like a big family. It is inevitable that some unpleasant things will happen at work. Therefore, in my daily work life, I always pay attention to my words and deeds, and take the initiative to deal with the relationship with my colleagues. While respecting others, you also gain respect for yourself. When everything is in harmony with our family, only in this way can our hotel achieve rapid development.

In these days, I have grown a lot and learned a lot, but I am also deeply aware and aware of my shortcomings.

1. Lack of flexibility and initiative in service, and dare not do it boldly because of fear of making mistakes.

2. When encountering emergencies, you lack good psychological quality and cannot handle things calmly.

The new year is about to begin. Under the leadership of the hotel leaders, I will be down-to-earth and work conscientiously. Actively cooperate with foremen, supervisors and leaders to complete various tasks, strive to improve their overall quality, improve service quality, correct shortcomings, and strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the hotel Contribute your meager efforts. Hotel work summary and experience 2

In the busy work, I have been working in the sales department for more than a year. Looking back on the work history of this year, I have achieved certain achievements in my work as a hotel salesperson. The results have basically completed the tasks assigned by the hotel, but there are also many problems.

When I first arrived in the sales department, I was not very proficient in sales and was unfamiliar with the new environment and new things. With the help of the hotel and department and group leaders, I quickly learned about the nature of hotel sales and its sales market. As a member of the sales department, I deeply feel that I have important responsibilities. As the face of the hotel, The window of the hotel, your words and deeds also represent the image of the hotel, so you must improve your own quality, demand yourself to high standards, and strengthen your professional knowledge and professional skills on the basis of high quality.

In addition, we must have a broad understanding of the dynamics of the entire sales market and be at the forefront of the market. After these six months of training, we will strive to become a qualified salesperson as soon as possible, and strive to do our best. Job.

In order to better complete the hotel's marketing work and achieve a win-win situation, We are summarizing the sales work of the past six months from four aspects:

1. Cooperation of various hotel departments

I have been working in a hotel for more than a year. In the past, I was in the front office, and my contact surface may not be as extensive as it is now. It was just friction, coordination and cooperation between teams. In the same department, the same leader came forward That would be easier to solve, but things are different now. At this moment, we must coordinate with each department ourselves. If we cannot coordinate, we will go back to the leaders and team leaders, because they are both in the sales department and have endless messes and chores to clean up.

Therefore, as long as there are customers involved in the business scope or work scope, it must be solved with only a little bit of personal affection and personal strength.

2. Hotel management and promotion of new products

The so-called marketing is the leader of the hotel. Since it is the leader, the various new promotions of the hotel must first let the hotel leaders and relevant department leaders understand and be familiar with it. outside. It also needs to be recognized and understood by the sales staff. I'm not talking about literal explanations, but substantive ones.

For example, when launching new products and new dishes, you can provide one or two full portions to the sales department for taste testing. This will not only facilitate sales staff to introduce new products and new dishes, but also allow more people to provide valuable suggestions for new products. opinions. As the saying goes, one Zhuge Liang is worth three cobblers.

3. Experience of hotel work

In the process of development, a new hotel will inevitably encounter many unexpected difficulties. It is like an infant in swaddling clothes and needs everyone's help. Only by caring and caring for each other can we thrive. Life tells us to persevere, persevere in the pursuit of beautiful things, persevere in longing for the future, and persevere in challenging the unknown life. The future is bright but the road is tortuous. The revolution has not yet succeeded, and comrades still need to work hard. Let us "work together, advance and retreat together", create wealth for the hotel, reflect our own value, and work tirelessly for a better tomorrow for the hotel, making the hotel as broad and clear as the blue sky. At the same time, I also hope that this big family will become stronger and stronger.

The above is my summary and experience of working in the hotel over the past year. The new year is coming. In the new year, I will work harder to do a good job! Three hotel work summaries and insights

Home is a warm harbor. Home can give people a happy and comfortable feeling, and it is the first thing people think of when they are tired or happy. Not only do I have a small family that gave birth to me and raised me, but I also have a united and enterprising people---that is the hotel. We all come from all over the world, and I believe everyone has heard the saying "We are destined to meet each other thousands of miles away". It is precisely because of fate that we have met and gathered here to form a harmonious, beautiful and united family.

Every day on the way to work in the hotel, I always feel indescribable joy, because the notes of happiness keep beating in my heart. As the newly green branches and leaves sprout, I miss home, the small home where my parents often greet me. I miss home and all of us who are busy, struggling, and making progress every day. As the saying goes, "Rely on your parents at home and rely on your friends when you go out." There are many brothers and sisters here, and elders lead friends. They care for and help us with spring-like warmth and summer-like enthusiasm. From them I learned the joy of life and the joy of work. I study and work here, seize every opportunity to train myself, and constantly develop and improve myself. I often look forward to tomorrow: a new self, a mature self, can appear in front of everyone.

After work, I often think about happy things and the various tests that life has given me. It is a good thing for a person to experience some tests in his life. "If you don't go through wind and rain, how can you see a rainbow?" I feel that working life has taught me a lot. Looking back on the past year or so in the hotel, memories are like a sensor-type drawer. With a light touch, they pop out. Looking back with dismay, we can see that the united efforts in cleaning and sanitation are hard work but joyful. The unforgettable parties and monthly staff birthday parties allow us to relax after work and are in full swing. The sports meeting is full of competition and brings the cohesion, centripetal force and team awareness of each department into full play. It is upward, full of passion, and full of warmth. It is my biggest feeling in working in the hotel. These seem to be in our minds. Memories will be formed that will never fade.

The hotel is a big family. There are laughter and tears at work, and there are quarrels and friendships in life. We are always a united team, dedicated, happy, efficient, united, and collaborative. The hotel has done a lot for us, such as carrying out vocational training, holding various activities, conducting skills competitions, and currently holding keynote speeches, etc., which has gradually improved our overall quality in a subtle way. We should actively repay the hotel with a grateful heart, establish the ownership idea of ??"the hotel is my home, and love every plant and tree in it", give full play to the spirit of ownership, integrate personal pursuits into the development of the hotel, and become the owner of the hotel. Summary and experience of hotel work 4

In December 20xx, I came to work in xx hotel. After intense training, I became a western restaurant employee and started the warmth of home. My new job Life begins.

Because I am a new employee, the manager, supervisor and some colleagues in the western restaurant have strict requirements on me and care about me. My colleagues in the bar and kitchen all like me and we are together. The contact time was very happy. I learned a lot with them, especially learning a lot of Western kitchen knowledge, which was very happy because my father was a well-known chef when he was young. I can be in front of him in the future. Show off your skills, haha.

I love and cherish my job very much, and I do everything I do very carefully every day. After my previous hotel internship, the topic of my graduation thesis on hotel tourism management was "On "Customer First", I have also integrated the concept of "Customer First" I have learned into my work and life. I am very happy every day in this big family, like a happy little angel, making my own happiness every day Share with guests. Lidaren Hotel has breakfast in the Western restaurant every day. Since the hotel has just opened, a buffet is not set up every day depending on the business situation. In many cases, it is a la carte breakfast. Work summary In my hospitality thinking, I feel that although breakfast is free, the feelings of buffet breakfast and a la carte breakfast guests are different. Buffet breakfast guests have many choices. If their taste does not suit their taste, they can choose other foods. It is easier to achieve satisfaction by matching the good ones according to your own preferences. However, after ordering the a la carte breakfast, if the taste of the food deviates from your own eating habits, you often do not have many choices. Many customers with good quality will not be able to choose even if it does not suit their taste. Will finish the food silently. Therefore, when serving a la carte breakfast in a Western restaurant, I tend to pay more attention and care to the guests, and share more of my smile and happiness with the guests.

I have been working at Rieter for more than two months without realizing it. Happy and beautiful life and work always make time fly by. In these two months, I have never felt more fulfilled. The happy job made me live a fulfilling and happy life, and I felt homesick and warm.

Home is a warm harbor. Home can give people a feeling of happiness and comfort. It is the first place people think of when they are tired or happy. Not only do I have a small family that gave birth to me and raised me, but I also have a united and enterprising group of people - that is our Lida Hotel. We all come from all over the world, and I believe everyone has heard the saying "We are destined to meet each other thousands of miles away". It is precisely because of fate that we have met and gathered here to form a harmonious, beautiful and united family.

Every day on the way to work in the hotel, I always feel indescribable joy, because the notes of happiness keep beating in my heart. As the newly green branches and leaves sprouted, I missed home, thinking of the small home where my parents often greeted me and asked about my welfare. I miss home and all of us who are busy, struggling, and making progress every day. As the saying goes, "Rely on your parents when you are at home, and rely on your friends when you go out to write essays." There are many brothers and sisters here, and elders lead friends. They care for and help us with spring-like warmth and summer-like enthusiasm. From them I learned the joy of life and the joy of work. I study and work here, seize every opportunity to train myself, and constantly develop and improve myself. I often look forward to tomorrow: a new self, a mature self, can appear in front of everyone.

The hotel is a big family. There are laughter and tears at work, and there are quarrels and friendships in life. We are always a united team, dedicated, happy, efficient, united, and collaborative. Lida Hotel has done a lot for us, such as carrying out vocational training, holding various activities, etc., which has gradually improved our overall quality in a subtle way.

We should actively repay the hotel with a grateful heart, establish the ownership idea of ??"Lida people are my home, and love every plant and tree", give full play to the spirit of ownership, and integrate personal pursuits into the hotel's Go ahead and become the owner of the hotel. In the process of development, a new hotel will inevitably encounter many unexpected difficulties. It is like an infant in swaddling clothes. It needs everyone's care and care in order to thrive. Life tells us to persist in perseverance, persist in the pursuit of beautiful things, and persist in longing for future life. The future is bright but the road is tortuous. I firmly believe that our future is not a dream.

Let us "work together, advance and retreat together", create wealth for the hotel, reflect our own value, and make unremitting efforts for a better tomorrow for Rieter Hotel, so that Rieter Hotel will be like the blue sky Just as broad and clear, I also hope that this big family will become stronger and better.