Traditional Culture Encyclopedia - Hotel accommodation - What is the workflow of the hotel business center?
What is the workflow of the hotel business center?
The workflow of the business center post (1) arrived at the post five minutes in advance, and the shift was changed to understand the situation of the last shift. (2) Read the "Handover Book" and sign it. (3) Check the working facilities for cleaning and maintenance. (4) Start daily work. 2. Business center job operation requirements (1) Fax receiving operation ① Classify the faxes received on the fax machine, read them carefully, and search them in the computer according to the recipient's name. ② After finding it, register it in the "Daily Fax Incoming Statistics Report" of the business center. (3) Call the guest. If the guest is in the room, send a bellboy to his room, and at the same time make out a bill and give it to the cashier at the front desk. (4) If the guest happens to be out of the room, leave a message in triplicate, and ask the bellboy to send one to the room, one to the front desk, and the third to be put together with the original. ⑤ If the customer receives a fax outside the store, inform the recipient to get it quickly according to the information provided on the fax. ...
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