What aspects should be paid attention to in the labor cost control of housekeeping department

Several important factors of hotel room cost control

"Open source and reduce expenditure" is the eternal topic of hotel management, and "tapping potential and increasing efficiency" is the constant theme of hotel management. In today's fierce competition in the hotel industry, as a hotel manager, how to implement "open source and reduce expenditure", how to turn "tapping potential and increasing efficiency" into reality, how to strengthen internal management and improve economic benefits? How to improve the core competitiveness of hotels? Below, I will talk about my understanding of several important factors in hotel room cost control for the reference of hotel colleagues:

Cost out of control link

Generally speaking, there are many parts, personnel and links involved in hotel room cost management. If it is not strictly managed, it will easily get out of control. To sum up, it can be summarized as follows:

I. Procurement management

The purchase of guest goods is the primary material basis of room management activities, which directly determines the quality of room service and the benefit of the hotel. However, in the process of purchasing management, there are often problems such as not following the principles of quantity, cost and profit, and not being able to reasonably and effectively determine the best purchasing quantity, price, place and time, which inevitably leads to the loss and waste of cost accounting. For example, disposable items are items with large consumption and limited storage time, so it is particularly critical to determine their reasonable procurement time and quantity. Excessive one-time purchase not only accumulates liquidity, but also easily leads to overdue use of items, which is a bad behavior of spending money and delaying work; If the purchase volume is too small, although the flow of funds is strengthened, this piecemeal purchase method has repeated waste on the expenses consumed in transportation and storage. Moreover, these items all have the hotel logo, and the packaging is unique, and there are also problems in the production of the board. Frequent purchasing and changing manufacturers is a great waste in itself, only in plate making and packaging. Another example: the purchase of cotton cloth, how much to buy at a time, especially bedding, whether to purchase finished products or collect materials for processing, which has the problem of cost calculation. In addition, the quality of incoming goods (including the quality of equipment), such as the service life of light bulbs, water valves and vacuum cleaners, determines the cost.

Therefore, how to combine the actual demand, implement high-quality procurement and bulk procurement, and ensure the effective control of the cost of guest supplies is particularly important.

Second, human resource management.

Because the housekeeping department involves a large hotel area, employees generally account for more than 30% of the total number of hotels, and labor cost is a major item in the housekeeping department's management expenses. Therefore, human resource management can not be ignored, and the main reasons for its out-of-control are: 1 and low labor efficiency. Due to the poor quality of personnel, lack of strict job training, unreasonable layout of some facilities and insufficient use of advanced equipment. The potential of the labor force is not well tapped, resulting in the waste of human resources and the increase of operating costs. As managers, we should see that improving employees' work efficiency is the key to control labor costs. 2. Poor management level. Due to the lack of perfect operation steps and clear job responsibilities, there are inefficient areas in the department, the personnel quota is unreasonable, the full-load workload quota method cannot be implemented as needed, and the labor allocation is inflexible, which leads to the inability to rationally allocate personnel, arrange shifts and implement flexible working system according to the changes in the labor market and the needs of the off-season, which is also a major reason for the increase in labor costs. 3. With the increasing turnover of employees, the labor cost increases. Due to the frequent turnover of personnel, the guest room has increased capital investment in recruitment, training and supervision, and the cost of the guest room has also increased. Labor costs are difficult to control, so we must conscientiously implement and strictly abide by various management systems, fully mobilize the enthusiasm of employees, give play to people's subjective initiative, tap people's potential, and achieve the purpose of reducing costs.

Third, goods control.

Most hotels issue disposable goods according to the standard amount, which meets the needs of guests, but there is hidden cost waste. For example, whether all the soaps opened by hotel guests must be replaced, whether the toilet paper left by guests and the toothbrush of single guests need to be replaced every day, and so on. In addition, whether the clean and intact soap box and bath liquid can be recycled is a cost loss. In a word, disposable goods must allocate according to the actual consumption, otherwise, it will lead to the failure of material control and the loss of goods.

Fourth, the maintenance of equipment and facilities

Housekeeping equipment not only has many types, large quantity and high frequency of use, but also occupies the forefront of hotels in terms of funds. In equipment maintenance, if we don't adhere to the principle of prevention first, and don't strengthen daily maintenance and regular maintenance, we can't make minor repairs, which will inevitably aggravate the damage speed of equipment, reduce the service cycle and increase the frequency of equipment replacement, which will not only cause a lot of cost waste, but also seriously affect the service quality of the hotel.

In addition, the housekeeping department should pay attention to training part-time maintenance personnel in this department. Through professional knowledge training, some equipment and facilities can be simply maintained, and the equipment that needs minor repairs can be handled in time. In this way, it not only improves the work efficiency, but also reduces the expenditure of maintenance costs, which is also conducive to prolonging the service life of equipment and facilities.

Verb (abbreviation for verb) energy consumption monitoring

Housekeeping department needs to consume a lot of energy every day, some of which are necessary (normal use by guests), and some are often out of control, such as basins, bathtubs and running water; The ever-burning lamps in rooms and bathrooms; Vacant air conditioners and thermos bottles are supplied with hot water for 24 hours (guests can prepare them four hours before they arrive at the store); When the waiter cleaned the bathroom, the lights in the room were not turned off in time. This also leads to the waste of intangible costs in intangible energy consumption.

Six, spare parts management

Room spare parts management is an important link to strengthen cost control. If thousands of spare parts are transported, used and kept every day, there will be cross-contamination, improper cleaning, scratches during transportation and washing, moisture and mildew during storage and other problems, which will increase operating costs. Can scrapped items be reused? For example, change discarded sheets into pillowcases, and combine one-sided damaged pillowcases into one. The impact of spare parts management on cost is also an aspect that we can't ignore.

Misunderstanding of cost control

Cost control is a very important link in modern hotel management. But the so-called control is not blindly "digging" and "squeezing", but controlling those unreasonable expenses. Don't affect the service quality because of the cost, which is a misunderstanding in hotel cost control. Summarize these misunderstandings systematically, mainly as follows:

First, hotel reception standards are reduced due to cost control.

For the hotel, its service should have strict standards, and it can't be lowered at will, otherwise it will not only damage the interests of the guests, but also damage the image of the hotel itself. In addition, if it is unrealistic to pursue cost reduction unilaterally, hotel management will fall into a vicious circle. Reduce the supply of room supplies at will. (2) Reduce the quality of products at will, replace high-quality raw materials with low-quality raw materials, reduce the grade of raw materials when buying food, and reduce the ration of ingredients when processing. These practices will reduce the operating cost of the hotel in the short term, but in the long run, it will make the hotel lose its reputation and market. ③ Reduce the service items at will. Although some projects can't directly generate operating income for the hotel, they are helpful to the sales of the hotel's main products and the increase of the hotel's overall income, and at the same time, they don't harm the interests of the guests. If the hotel cancels some minor and necessary projects in order to save money and reduce costs, it will often be counterproductive. For example, giving free flowers and fruit baskets to luxury suites and VIP guests can increase the cost to a certain extent, but it can improve the service level.

Second, due to the over-emphasis on cost control, the equipment and facilities are worn out in advance, and the expected service life cannot be achieved.

On the issue of equipment maintenance, the housekeeping department should cooperate with the engineering department to formulate the maintenance plan of hotel room equipment and facilities, and make the plan be implemented. Don't be unwilling to spend the necessary manpower and material resources, which will lead to the loss of equipment and facilities in advance and cause greater waste; Only by ensuring the expected service life of equipment and facilities can cost control be effectively implemented.

Third, cost control can't meet the needs of guests.

For hotels, meeting the needs of guests is the first priority, which is also the premise for hotels to achieve their own goals. All kinds of facilities are aging or all kinds of low-value consumables are obviously obsolete and have not been replaced in time. On the surface, it seems to save costs and reduce expenses, but in the long run, it can't meet the needs of guests and will eventually harm the interests of the hotel.

Fourth, excessive control of hotel operating costs.

With the development of the hotel industry today, some people still think that it is not cost-effective to spend a lot of money on publicity, and not to spend this money on business, which leads to excessive control of operating expenses. In fact, reasonable investment in operating expenses can make hotels gain more opportunities and operate more competitively.