Traditional Culture Encyclopedia - Hotel accommodation - What are the contents of the room training plan?
What are the contents of the room training plan?
1, hotel service standards and culture: the hotel's service concept, service standards and service processes, as well as the basic knowledge of the hotel's culture, history and geographical location.
2. The significance, methods and skills of teamwork.
3. Room cleaning: the steps, methods and precautions of room cleaning, as well as the skills and processes of room cleaning.
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