Please give me a Chinese restaurant internship report~~~~Thank you everyone

Internship Department: Chinese Restaurant

Internship Time: January 2006 - June 2006

When the waves of the South China Sea gently lap at Yudai Beach At that time, when the fragrance of coconuts was still wafting in the sea breeze, when the Wanquan River carried my love for Hainan towards the South China Sea, I was reluctant to leave the leaders and employees of Hainan Boao Golden Coast Hot Spring Hotel. I ended this internship with full of ambitions. Looking back on every bit of my internship in the hotel, I feel that I have benefited a lot from it. I have learned a lot of knowledge that cannot be learned in classrooms and books, which makes me more optimistic about my future employment. There is also more confidence and clearer goals.

From January 12th to June 11th, 2006, I had the honor to intern at the Chinese restaurant of Boao Golden Coast Hot Spring Hotel in Hainan. Boao Golden Coast Hot Spring Hotel is located in Boao Town, the famous estuary of Wanquan River in Qionghai City, Hainan Province. It is the permanent venue of the Boao Forum for Asia. The hotel is close to the mountains and the sea. The meandering Wanquan River flows into the sea in front of the hotel. Looking out of the window, the waves near are as flat as a mirror, the water is blue and the sand is white; in the distance, there are vast mist and blue sea. "Yudaitan", "Shenggong Stone", "Wanquan River" and "Longtan Ridge" can be said to take in the beautiful scenery of the river and sea, and monopolize the essence of the landscape.

The hotel is shaped like three Japanese-style buildings connected in a "Z" shape. It is equipped with professional floodlight design, making this unique building next to the river and the sea even more colorful and special at night. charming. The hotel is built in accordance with international five-star standards. The 336 various luxurious rooms and 34 uniquely designed villas are equipped with advanced intelligent systems. The hotel has Chinese and Western restaurants and four bars. There is also the Boao Conference Hall, which can accommodate 300 people. It is spacious and comfortable and provides professional conference services. The world's top multimedia system and simultaneous interpretation facilities in 4 languages ??"Ao" Guanqiongdao; there are also two multi-functional halls and high-end small conference rooms that can be combined at will. They are fully functional and can accommodate 10-50 people of different sizes. , different types of meetings. The hotel is also equipped with a variety of modern wellness facilities, including the nearly 2,000-square-meter hot spring swimming pool and massage pool, which are the largest on the island. You can also choose from the hotel's tennis court, beach volleyball court, billiard room, and fitness center. Asia's only links-style Boao Golf Course is also within easy reach, which can fully meet guests' needs.

During the internship, the department mainly arranged for me to learn banquet and conference service procedures. At the same time, as a member of a Chinese restaurant, you must also fully understand the restaurant's customer service procedures, including a series of services such as reservations, ordering, passing dishes, viewing stands, cashiers, setting up tables, and collecting tables. At the same time, you must also fully understand and learn the storage and management of restaurant items. Formulation and implementation of off-season energy plans. In this process, I gradually grew mentally from a school student to a hotel professional. At the end of the internship, I got a lot of exercise mentally, psychologically, and physically. I have a firmer grasp of the professional knowledge I have learned, and I have a certain understanding of the current situation and development prospects of the hotel industry. Next, I will report my internship gains to the teacher from the following aspects.

1. As a school student, it is a rare opportunity to participate in social internship during my sophomore year. This enables us to quickly apply it in practice after mastering basic theoretical knowledge. Consolidate learning results. At the same time, in the junior year, you can have a deeper understanding of the knowledge you have learned, which will facilitate better learning. This is an academic advantage. What's more valuable is that we grow more mature during internships, both mentally and psychologically. Since we have always lived on campus and are always cared for by teachers, parents and classmates, our life can be described as carefree, with little contact with society and few hardships. In this hotel internship, difficult moments severely tested us. When a female classmate and I were assigned to work in a Chinese restaurant, we had a dinner party for a thousand people on the first day of work. We started working at 9 a.m. and didn't get off work until 2 a.m. Before I came here, I was lucky that this hotel had an eight-hour working day. But when I got off work, I dragged two legs of someone who didn’t know who it was from and walked back to the dormitory. I fell on the bed and couldn’t get up. The hotel's Chinese food service has been described as the "West Point Army". First, due to its strict management and heavy workload, many employees could not bear the hardship and resigned.

If you don’t understand what the customers say, you won’t know how to serve. If you don’t understand what the customers say, you won’t be able to make sales. Therefore, language is the key to communication, and foreign language is a tool for us to communicate with foreign guests. During the internship, I was reminded of the importance of foreign language. It is necessary to strengthen the use of foreign language speaking and listening while mastering the written examination.

2.

During the internship, the hotel did play a great role in promoting its own growth. After the internship ended, looking back on the entire internship process, I also found that there were many disadvantages in the hotel operation process. I feel that the most unfavorable thing for hotel management is that the hotel has distinct off-peak and peak seasons. Basically, the peak season is from October to May of the following year, and the off-season is from June to September. During the peak season, the occupancy rate is often 100, but in the off-season, the occupancy rate is always 0. There is a huge difference between the two, which brings great difficulties to hotel management. The first is the allocation of human resources. It often happens that there is insufficient manpower during the peak season, and there is a waste of manpower during the off-season. This is why the hotel employs a large number of interns. When the ratio of interns is high, it can reach more than 60% of the entire hotel staff. Usually when there are a thousand people at a dinner party, it is necessary to go to relevant schools to hire students as temporary helpers. But during the off-season, employees are often encouraged to take unpaid leave. This reduces hotel management costs. This obvious difference in off-peak and peak season operations brings great inconvenience to hotel management, operations and sales, and requires several different management plans. After all, the management strategies in off-peak and peak seasons are different. And during the off-season, hotels often need to "subsidize" costs. It greatly limits the long-term development of the hotel. However, this distinction between low and peak seasons is affected by the entire Hainan tourism market and cannot be changed easily. On the other hand, the difference between low and peak seasons also gives hotels an opportunity to recuperate. During the peak season, the high-speed operation of facilities and equipment causes excessive wear and tear. During the off-season, there is a buffer period for maintenance. And during the off-season, employee training can be organized to strengthen employee skills training to ensure service results during peak seasons.

3.

As a service industry, the quality of hotel employees greatly affects the quality of service and further affects service income. Therefore, efforts should be made to improve the quality of employees. With the Human Resources Department as the core, we tailor career development plans for employees. Hotels have always put the interests of guests first. Currently, some people in the industry point out that the status of employees' interests should be elevated. Based on Maslow's hierarchy of needs theory and combined with employees' own conditions, we plan the future for employees. Because employees serve customers directly, only when employees' needs are met can we better serve customers. In this way, we are based on employees, serving guests, and striving for the greatest benefits for the hotel on the premise of meeting the needs of guests. Similarly, because the hotel is a service industry, and because we are now pursuing humanized services for guests, we should also implement humanized management in the internal management of our hotels. Because our grassroots employees are directly facing guests, the quality of their service is directly related to the overall image of our hotel. The degree of satisfaction of employees' interests also affects their work efficiency at work. Therefore, having a humanized internal management and a humanized corporate culture can better improve the quality of employees. It is not a bad thing for general managers and directors to get close to employees and enter their lives. The hotel where I am interning often holds outdoor dinners for thousands of people during peak season. After the banquet is over, it is usually around nine o'clock in the evening. At this time, the general manager led the director and department managers to work with the employees on moving tables, delivering banquet chairs and other follow-up work. At work, they get close to employees, have friendly conversations, and send kind greetings, encouraging employees to work, which greatly improves work efficiency. In addition, standardization and comprehensive services are also a necessary step for Chinese hotels to go global. For every operation, every movement, every expression, we should be able to give a basis. Standardized management is conducive to improving the service level of employees and improving the hotel management level. Comprehensive management is indispensable. I remember that before we received VIPs, the director always visited our restaurant again and again.

Once, I said to the director, are you worried about us? Why do you have to read it again? The answer is: It’s not about not worrying, it’s about ensuring that everything is foolproof! As small as the room temperature, the size of the background music, the hygiene of the corners, the placement of plants, the color matching, as well as the integrity of the lights and the smoothness of the passages, this is not only an inspection of the business area, but also involves the surrounding areas. business area.

The issue of complaints should also be raised here. When I was interning in a restaurant, our manager often said that we had no complaints during this period, which was very good. I feel this is a bad point of view. Many customers do not complain when they are not satisfied with the service. That's not to say that our service doesn't have its flaws. Only when there are complaints can we make progress. We should take the initiative to understand the effectiveness of our services from our customers. We introduce guests' opinions seriously and humbly. Our purpose in accepting complaints is not to punish employees, but to sound the alarm on our operations and management.

I also want to emphasize the issue of mentality. As a professional hotelier, a good attitude is crucial. Don't blame anyone, just be thankful that the hotel gave you the opportunity to use your abilities. When I was in college, one of my most respected teachers said this to me during my internship: "As a promising employee, you must not care about the small gains and losses in front of you, otherwise it will be difficult to become a big star." I would like to share it with you. Thank you for your encouragement.

At the same time, during the internship, I felt that the students at the Tourism College had a strong sense of cohesion. Students from different classes who interned together were very united. The graduating seniors take great care of us. Let us once again feel the warmth that the school brings to us. During the internship, teachers at the school also gave us a lot of encouragement through emails and phone calls. Teachers like Teacher Liang, Teacher Cai, Teacher Li, etc. all paid a lot of attention. Let us still accept the care of the school during the internship. Many thanks to them!