Monthly work summary report at the front desk

When the work reaches a certain stage or comes to an end, it is necessary to go back and carefully analyze the work done by the research institute, affirm the achievements, find out the problems, sum up the experiences and lessons, raise awareness, make clear the direction, and express these in words, which is called work summary. Next, I'll show you five model essays on the monthly work summary report of the front desk, hoping to help you!

Monthly summary report of the front desk 1

As the front desk, facing the customers, I know that I want to do a good job in service, and this month I have also done a good job in service, whether it is the reception of a family or the reception of teachers and students of various groups, to ensure the work and service of the hotel front desk. In fact, many times, the following things can be done better. I also do my duty, put the sales work assigned by the leaders in place and put the customers in place. I also try to meet the demand. When customers contact us, I will also cooperate with my colleagues to do a good job, and finally follow up to ensure customer satisfaction. In the final check-out evaluation, I also got a lot of affirmation. The seriousness of the work is actually related to a training and self-improvement in the first half of the year. The emergence of the epidemic has also made us more aware that if there is less passenger flow, then every customer should cherish it. In addition to hardware, service staff should also do well, so as to make customers more satisfied and have more repeat customers.

There are indeed many customers who are old customers. Satisfaction with our work also makes them willing to come to our hotel many times. Although the competitive pressure is great, even some stores have better hardware conditions and lower prices than ours. However, many customers also take a fancy to our service level. In August, in addition to doing a good job, they continued to reflect and summarize, and they would communicate with their colleagues after work every day to do something better. Where can we continue to improve? The service work is like this. We should not only do a good job in the process, but also keep thinking. How can we make the service better and more distinctive, and make customers more satisfied? Although I have been a receptionist for a long time, I also know that the service is endless, and it will be better to think more.

The end of a month's work actually means that I will enter the next month's work. For September, I also made a good work plan, and I am constantly improving and perfecting my work to make myself better and better. I also believe that I will do it. For some problems found in August, I will also make changes to make my front desk service more in place and get more recognition.

Front desk monthly summary report 2

The front desk is the starting point to show the company's image and service. For every guest who visits Wanda, the front desk is the first step for them to contact our company and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to visiting guests begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality. Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the company's requirements, and carefully handle the temporary visitor card for each visiting guest. I will always pay attention to maintaining a good service attitude when visiting guests or petitioning in the local area and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, the company organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the company.

Second, strive to create a good front desk environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling.

Third, focus on the overall situation, regardless of personal gains and losses. Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Wanda, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

I have been a receptionist for almost a year, and my work scope is small; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. Sometimes solving problems is still lacking. I hope I can work harder and harder in the future. Do more for the company.

13 in the second half of the year, I will constantly improve my image, make a good work plan for 13, and improve the quality and efficiency of my work. And a sense of responsibility.

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mary Kay, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.

Although the work at the front desk is relatively easy, you should do everything seriously. So I will do everything with my heart. I will study hard and work hard in the days to come!

Front desk monthly summary report 3

Time is always fleeting. I have gained a lot from working at the front desk for more than two months. Since I took office, I have tried my best to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work.

First, the daily work content:

1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;

2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;

3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;

4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;

5. Record the daily duty and clean the front desk and VIP room;

6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;

7. Clean the offices of the general manager and chairman;

8. Receive daily newspapers and mails and hand them over to relevant personnel in time;

9. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;

10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;

1 1, register the temperature every day, turn on the air conditioner as required and make records;

12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.

Second, the existing problems:

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Third, give yourself advice:

1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!

Front desk monthly summary report 4

In a blink of an eye, 1 month passed. This half month has changed me a lot, and I have learned a lot. When I first entered the society, I encountered many problems and needed to learn interpersonal skills.

On the recommendation of my friend, I came to work in Fiona Fang Express Hotel on time. With enthusiasm for my first job, I took the first job in my life-reception at the front desk. Fiona Fang Express Hotel has 145 rooms. Compared with Zhengzhou, the number of rooms is not bad. For every hotel, the front hall is the core of the whole hotel and should also be the face of the hotel. Therefore, the requirements for staff are relatively high. Image is on the one hand, and personal quality is also very important. Personal qualities include language ability, adaptability to people and things, attitude to emergencies, etc. It is the information center of the whole hotel, from which most guests get hotel information, so staff must have a good understanding of hotel information. To sum up, you can use the following five items to elaborate:

1, courtesy, etiquette. Including: how to smile, how to provide service for the guests, and the language of the guests in the service.

2. The front desk staff also cooperate and unite because of the cooperation of the floor staff, which is beneficial to the interests of the hotel.

3, the front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very complicated, which can be roughly divided into three aspects: check-in procedures for guests, providing a series of services for guests during their stay in the hotel, including luggage storage and inquiry, and finally checking information for guests and communicating with them.

4. language. It is forbidden to use local dialects in the usual guest service at the front desk. Why?

1, disrespectful to guests,

2. It lowers personal quality and brings bad influence to the hotel, so it is a basic requirement to use Mandarin at all times.

5. Collect and master relevant local scenic spots and latest information. Most of the guests who come to stay in the hotel come from various cities and abroad, which requires us not only to have a certain grasp of Zhengzhou tourist attractions, but also to have a comprehensive understanding of more scenic spots in Henan Province and even some customs and habits of various countries and nationalities. These are the prerequisites for us to serve our guests better.

Reception at the front desk is a very simple job, but there are still many things to learn. I will try my best to do my job well. Only in this way can I constantly improve and perfect myself. On the other hand, it is interpersonal relationship. The feelings between students in school are sincere, and there are not many interests. However, when entering the society, everything you say and do needs to be considered repeatedly. Of course, I always remind myself to be honest with others, and everyone will be honest with you. I like the feeling of being busy, which can enrich my life and reflect my life value.

Front desk monthly summary report 5

In the next _ _ _ _ months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of the work of _ _ _ _.

First, study in practice and try to adapt to work.

In _ _ _ _ _, I worked as the front desk, and the front desk was the first person to show the company's image. At work, I treat every visiting customer warmly in strict accordance with the company's requirements and point it to the relevant office, which provides convenience for leaders and customers. This is my first job after graduation. As a newcomer, I just joined the company. I am very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

It is said that the front desk is the window of the company's external image. Just two months have given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted with courtesy, be kind when answering and transferring calls, learn to refuse unnecessary calls and things, handle the daily affairs of the company seriously, and treat colleagues humbly and sincerely. Bit by bit, let me learn at work, make progress at work, and benefit a lot.

Second, learn the company's corporate culture and improve yourself.

Joining Zhuojia Ce Tian, a big group, I really realized the essence of heaven and earth, and felt the concept of "strategy drives the world" and the connotation of the slogan of "moving the world". I think this is also the motivation to motivate each of our employees to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I should also ask myself to devote myself to my work with a positive working attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, communicate with company leaders and colleagues in time, work hard and be a qualified and competent employee. This is also the goal of my future work.

Third, expand your knowledge and constantly improve yourself.

_ _ months of work also gave me a sense of crisis. I found that there is a big difference between working and studying in school. What we have learned in textbooks can be used in our work, and we have to face more and more unfamiliar knowledge. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I want to keep charging in the future work process, and study the typesetting design of manuscripts, detailed business projects and so on after work. When I first joined the company, it is inevitable that there will be some minor mistakes that need to be corrected by the leaders. However, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar things from happening.

This work experience has taught me a lot, and I also have a lot of feelings. I am deeply proud of the company's performance. I will continue to strive to improve my self-cultivation and connotation, make up for my shortcomings, sum up my experience in the new study, do my work well with a modest attitude and full enthusiasm, give full play to my potential and make better contributions to the company's development.

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