Hotel management elements

Attitude: heart, smile.

Cleaning: personal cleaning, environmental cleaning and tool cleaning.

Four diligence: foot diligence, eye diligence, hand diligence and mouth diligence.

Five: smile, guests, service, enthusiasm and respect; Foreign guests are the same as domestic guests, strangers are the same as regular customers, checking is the same as not checking, leaders are different, guests have different attitudes and services are the same.

Six norms: instrument should be standardized, hospitality should be standardized, service should be standardized, skills should be standardized, language should be standardized, and guidance should be standardized.