Traditional Culture Encyclopedia - Hotel accommodation - Zhuhai Chimelong apologized for refusing the blind to bring guide dogs to the hotel. What are the problems behind the incident?

Zhuhai Chimelong apologized for refusing the blind to bring guide dogs to the hotel. What are the problems behind the incident?

Yesterday morning, Zhuhai Changlong Resort official Weibo? Apologize for the rejection of blind people taking guide dogs to Penguin Hotel? The apology statement said that due to poor hotel training, the staff lacked understanding when facing customers with guide dogs, which led to the customers' failure to successfully complete their travel plans. After communicating with the customer himself, he has sincerely apologized to him, and the customer accepted the apology and recently decided to revisit Zhuhai Changlong.

First of all, blind people are refused to stay in hotels.

A Tik Tok user named Yang Kang is a blind Piano tuner. He posted a video saying that he is blind with visual impairment and wants to take his guide dog to a tea cage and a hotel. Hotel staff said on the phone that the hotel has no relevant regulations for the time being, and guide dogs are not allowed to enter the hotel restaurant. In the video, people in police uniforms coordinate at the scene.

Second, the law stipulates that

According to the Law of the People's Republic of China on the Protection of Disabled Persons, blind people carrying guide dogs in and out of public places shall abide by relevant state regulations. In addition, visually disabled people who bring guide dogs into and out of public places and service personnel in public places shall provide barrier-free services in accordance with relevant state regulations. Therefore, it must be wrong for this hotel to refuse to provide services for the blind, and guide dogs are not unruly pets. They can only become guide dogs after strict training. Guide dogs are valuable.

Third, the problems existing in the hotel

First of all, this hotel must have some imperfect rules and regulations. According to the national regulations, this hotel violated the provision of barrier-free services for the blind. Secondly, in fact, not only this hotel, but also many places have insufficient regulations on guide dogs, so they are all divided into pet dogs and treated equally. Therefore, in this matter, a unified norm should be given, that is, a blind person with a guide dog must have the services he can enjoy.