How do waiters face the "fruit bowl" of compulsory consumption?

I've met the compulsive consumption of "good luck" fruit bowls.

In some developed cities, there must be a few restaurants with endless customers, which also shows that the prosperity of the catering industry has brought convenience, satisfaction and enjoyment to the public and gathered a lot of wealth for the society. But everything has two sides, and we can't ignore those worrying situations.

0 1. What should I do if I find my guest sick during the meal?

(1) Don't move the guests without authorization.

(2) inform the superior in time

(3) With the consent of relatives, call 120 immediately.

(4) Try to avoid disturbing other dining guests in the restaurant.

(5) Master the number, location and arrival time of the ambulance service in the nearby hospital.

(6) At the request of relatives, help guests solve problems.

02. What if disabled customers come to the restaurant for dinner?

(1) Arrange the table in an inconspicuous place or near the restaurant gate.

(2) Never look strange.

(3) Provide convenience for guests at any time.

(4) take the initiative to ask, try to meet the requirements of the guests.

03. The gentleman at a table drank too much and wanted to add more wine. What should I do?

(1) The judgment is accurate.

(2) If the guest drinks too much, he can be advised to drink some non-alcoholic drinks.

(3) Offer a small towel or tea.

(4) If the judgment is uncertain, please ask your superiors for help.

(5) For drunken guests, we should pay more attention to service and be cautious, especially in language.

(6) get the consent of the guests at the same table to take drinks. Don't take the initiative to open it after taking it back. It is best for the guests at the same table to open it and pour it themselves.

04. What should the waiter do if he spills soup on the guests during the service?

(1) The waiter should not panic at first, and put the dishes in his hand on the service table first.

(2) Apologize to the guests

(3) Find a clean wet towel and wipe it for the guests.

(4) If the situation is serious, report to the superior.

05. What should a guest do if he finds something foreign in the dish during the meal?

(1) First of all, I sincerely apologize to the guests.

(2) change the guest immediately.

(3) Report to the superior, and the restaurant manager can apologize to the guests.

(4) If the guests have any requirements, they should be flexible, pay attention to language art and try to meet them.

(5) Try not to let the hotel suffer more losses.

06. What if the guest hasn't checked out after dinner in the restaurant?

(1) said politely, "Sorry, sir, I forgot to settle the bill with you." This makes the guests feel decent, even if they want to evade the account, they are embarrassed.

(2) The guest has walked to the bar, so you can tell the guest that the bar is over there.

07, in the process of operation, knocked over the guest's food, how to do:

(1) Sincerely apologize to the guests: "I'm really sorry, I made a mistake and spilled your food. I'll make it up for you right away. "

(2) Quick invoicing and ordering

(3) apologize to the guests before serving and ask them to forgive.

(4) report to the superior

08. What if the guest damages the tableware during the meal?

(1) Don't scold or reprimand the guests.

(2) Immediately prepare clean tableware for the guests.

(3) Clean up the sundries quickly

(4) If the guest intentionally damages the tableware, he shall be compensated according to the hotel regulations.

(5) When necessary, report to relevant departments for assistance.

09. What should I do if the guest asks to propose a toast to the guest?

(1) euphemistically explained to the guest: "I'm sorry, it's very kind of you, but our hotel has regulations that you can't drink during working hours."

(2) consciously avoid

(3) If the guests keep pestering you, you can ask your superiors for help.

10. What should I do when a guest speaks impolite language?

(1) Don't argue with the guests.

(2) Seriously and generously say to the guests, "Excuse me, sir, did I do something wrong to make you angry?"

(3) If I do something wrong, you can ask me, and I will accept it humbly and correct it.

1 1. What should I do when the guest tips?

(1) decline politely and thank the guests for their kindness.

(2) If you can't refuse, accept, but report to the superior.

12, the food is wrong. What should I do?

(1) Take the initiative to greet guests.

(2) If the guest hasn't touched the food, he should take the initiative to ask the guest's opinion and take back the food after obtaining the consent.

(3) Send the removed food back to the kitchen, and the food delivery staff will deliver the food after review.

(4) If the food has been touched, politely say to the guest, "It's my fault to serve the wrong food. What do you think of the taste of food? If ... "

13. What if there is a dispute between guests?

(1) Explain patiently and say hello to both parties.

(2) Try to solve problems for the guests in a very short time.

14. What if the guest deliberately "finds fault"?

(1) Learn to suffer indignities first.

(2) Patience

(3) Use your language ability and service attitude to influence the guests.

(4) Don't find fault with the guests and make them feel embarrassed.

15. What if the restaurant is full and there are many guests waiting?

(1) Hold the guests steady, greet them warmly, and inform them of the waiting meal and preferential ways.

(2) Arrange waiting seats and provide fruit and tea.

(3) Greet guests at an appropriate time

(4) Arrange guests according to the waiting order.

16. What should I do if the guest is not satisfied with the reservation?

(1) Adjust it in time under permitted conditions.

(2) If you can't adjust the table, patiently persuade the guests to sit down, eat some fruit and drink some water.

(3) as soon as there is a vacancy, arrange it immediately.