What are the job responsibilities of a hotel sales department reservation clerk?

Reservation clerk job responsibilities

1.

When answering the phone, you must be kind, speak appropriately, speak softly, and answer customers patiently

If you have any questions, make a reservation introduction;

2.

When you see the guests at the ordering counter, you should take the initiative to stand up and greet them, be warm and generous, and use polite words

, and pour polite tea for guests, accept reservations and register them,

communicate them to relevant personnel;

3.

Ensure hygiene in the work area It is clean and tidy, and no irrelevant items or personal belongings are allowed to be piled on the reservation desk; Any items to

and check the booking status;

5.

Reservation registration and performance supervision for our marketing and service department staff are strictly prohibited< /p>

Practice for personal gain;

6.

Special regulations: The reservation clerk must strictly follow the requirements to register the reservation and shall not report to any unauthorized person

Relevant personnel leak customer information;

7.

Reservation clerks are strictly prohibited from leaving their posts without authorization while on duty;

8.

Except for the above provisions For the rest, please refer to the reception duties.