What do you mean you want matches?

The reason for asking for matches is that on the date of 20 18, 1 17, the hotel waiter brushed open Ms. Yu's door at two o'clock in the middle of the night and asked Ms. Yu if she needed matches, which caused netizens to make bold guesses and make up their brains. They may ask if they need sexual services. In fact, the matches provided by the hotel are used to light cigarettes.

Why do hotels use matches?

Let's talk about the use of matches first. Many guests in high-end hotels like to smoke cigars. In the production process of high-end cigars, no non-organic ingredients are added, and they are fermented, alcoholized and rolled by hand. Using lighters will make cigars give off an unpleasant smell of gasoline, and cigars will be completely destroyed. Hotels can't provide unlimited lighters for cigars. Wooden matches are more natural and smell less, so they are the best choice.

Secondary reasons: matches are low in price and can be supplied in unlimited quantities; The quality of matches is more stable, and safety problems are not easy to occur; Lighters require high quality, which will be seriously affected in case of explosion (this is a small probability event).

Only relatively high-end hotels 1. To shape the brand image, hotel collocation is basically customized, paying more attention to quality, or higher. . 2. Control costs. Matches of the upper-middle level are much cheaper than lighters of the upper-middle level, and guests can take them away after using them. Combined with the first article, it can play a propaganda role. It has a wide range of uses. The three-inch matches provided by the hotel have no sulfur, no odor, and burn for a long time. You can light a cigar.

There is a Hefeng Garden Hotel on Jiangdong North Road in Ningbo,165438+1October 17. Ms. Yu and her niece booked a standard room here. She said that at two o'clock in the middle of the night, they were sleeping when they suddenly heard someone knocking at the door, and then someone swiped the room card to open the door. At two in the morning, the waiter brushed the door.

Ms. Yu: I was awakened by him when I was asleep, and I didn't answer his words (probably a few knocks? Knocked three or four times. Did he talk? ) No, he didn't speak. He just swiped his card and swiped his room card.

Ms. Yu booked a standard room that day, room number 17 15, and the price was 459 yuan. She said that she locked the door chain before going to bed and the other party failed to come in.

Ms. Yu: He said hello, I'm a waiter. Do you need matches? I said I don't need them. I said, how can you swipe in? Then the man left with the door (did you see this man then? ) No, because the corridor of their hotel is a little long, we are afraid to get up, and we are scared to death.

Hotel: The waiter sent it by mistake.

Ms. Yu said that she judged from her voice that it was a man knocking at the door. They called the front desk of the hotel, and the other party replied that the guests in other rooms wanted matches and the waiter gave them the wrong ones.

Ms. Yu: Even if a guest asks for matches from the reception desk, it means that someone is in the room. When your waiter comes, be sure to knock at the door first, and then my guest will open the door for you inside. What if it's inconvenient for me if your waiter opens the door privately?

Manager Wang of the security department of Hefeng Garden Hotel said that a guest came to the front desk in room 1725 that day and said that he needed matches for the waiter to deliver. There is someone in the room, but his room number is 17 15. The waiter knocked on the door for the first time, but no one answered and called the front desk again.

Manager Wang of the Security Department of Ningbo Hefeng Garden Hotel: Well, we all serve our guests. He said you can go in. There were many people present, so he knocked twice and opened the door. Once it was opened, it was a chain lock, and then he ran to the center of the house to contact the front desk. It happened that the guest was still there, chatting and chatting, which confirmed that the room number was wrong.

Manager Tian of the housekeeping department said that if the guests need anything, the waiter will deliver it. If there is no response in the room, even if he enters the room, he will knock on the door and ring the doorbell to confirm before, and the door will only open at a certain angle.

Ms. Yu wants 5000 yuan.

Ms. Yu said that the waiter knew that there were guests in the room. If there is no response to knocking at the door, the front desk can call to confirm. She hopes that the hotel will compensate 5000 yuan for mental damage.

Manager Wang said that the guest in room 1725 was in a hurry at the front desk, and the hotel did miss the information check, which caused trouble to Ms. Yu. Before, she promised to send another night's accommodation fee, but Ms. Yu did not accept it.

He will apply for compensation from the leader and reply to the lady as soon as possible.