Summary of laundry at the end of the year

Every hotel has its own laundry room. As a laundry staff, how to do a good job summary? The following is a summary of my carefully prepared laundry work at the end of the year. You can refer to the following!

Laundry work summary 1 Looking back on the past year, all kinds of problems and progress in our work will make people reflect. Progress is an incentive, and we should stick to the right direction. Even various difficulties can't stop the unswerving pace.

The following description of the work.

I. Use of equipment and facilities:

1. Introduction, analysis and comparison of equipment: The washing equipment, such as the stain removing table and photo machine, are the agent brands, and the rest are products provided by Zhangjiagang Sea Lion Group, which is the first in domestic product quality and cheaper than imported equipment, because the hotel is close to the headquarters of Sea Lion, and the maintenance is very convenient. The disadvantage is that although more investment has been made in the intensive training of employment skills, there are still some gaps in the final production compared with the equipment and facilities of international brands. Like a bed in housekeeping? The weight is light and thin, and it cannot be completely flattened between the inelastic canvas conveyor belt and the steel drum, and the wrinkles are obvious. If it is a trough ironing machine, there is no such problem.

At present, the dry cleaning machine vibrates due to uneven cloth distribution when removing liquid, and the equipment parts collide frequently. For example, if the damping screw is not screwed to the end, the shaking amplitude will be relatively large.

All equipment, especially machines that need to be rotated to remove liquid, can not be used as a foundation for shock absorption. Once the distribution is uneven, the machine will generally shake badly. Secondly, water will enter the bottom of the equipment during cleaning, which will corrode the metal base of the machine for a long time.

2. Operation: The computer board equipment has been programmed automatically, which unifies the operation standard to the greatest extent and reduces the error rate of human operation. Operation correction: due to the influence of steam quality, manually adjust the main washing water level at any time to ensure the standard concentration of washing mixture.

3. Maintenance: The hot seal was replaced twice in 20 1 1 year due to water leakage. The valve plate of solenoid valve was washed away by high-pressure cold and hot water for many times in 25KG large washing machine. After the manufacturer redesigned the high-pressure resistant accessories, this problem did not happen again. Because this machine is located in the basement, the air humidity is high, the water accumulation in the air compressor pipeline is serious, and the electromagnetic valve rubber and other accessories absorb water and expand, which leads to the insensitive start and affects the water inlet and outlet of the water washer. After many times of research, the accumulated water was filtered out by installing a gas storage tank, so that no water entered into each solenoid valve.

The suction switch of the decontamination table often has poor contact, and the current utilization rate is relatively low. Repeated debugging cannot be fundamentally solved, and other types of touch accessories should be considered for replacement.

Second, washing and ironing operations

1. Adjustment of detergent varieties: Wang Lijing, whitening washing powder, neutralization, softening and other detergent varieties have been added. The reason is that the dirt of linen in the catering department is oily, pigment and granular dirt, while the housekeeping department is human secretion dirt and granular dirt. The use environment of linen in the two departments is different, so it is necessary to adjust the appropriate detergent for the corresponding dirt in order to wash it effectively and reasonably.

2. Detergent dosage: The dosage standard is calculated according to the washing amount, including the pollution degree of linen and the timely correction of quality problems fed back by various linen users, so as to adjust the dosage of detergent to the best balance point.

3. Detailed requirements in washing: especially the control of main washing, water level, temperature, throwing time and washing time can ultimately determine the washing quality. If these can't be mastered in the main washing, then the washing quality is out of the question!

4. Adjustment of ironing: Especially when ironing the entrance, the circular tablecloth should be aligned with the longitude and latitude lines. If there is no alignment, the white cotton tablecloth will not be flat on the table, and the center line of the chemical fiber tablecloth on the table is also bent, which is very ugly. At present, this job needs training.

5. Adjustment of uniform washing method: After the suit is dry-cleaned, there is still a lot of residue, and now it is washed with domestic shampoo. (It turned out that the stain removal table was used to remove stains, and the workload was relatively large. But if it is solved by washing, it is necessary to ensure the flatness of the uniform after washing)

6. External washing: charged washing, this piece of attention is the highest, and clothes that need bleaching or stain removal are often received. Carelessness will cause washing accidents. Therefore, employees will discuss how to wash and what to pay attention to if they don't, so as to increase their personal work experience.

Third, the internal structure:

1.: Because it is located in the middle of the basement, there are many problems in the installation of exhaust air, so it cannot be discharged directly. Too long pipes and too many elbows lead to too much wind resistance, which is not conducive to cold air exchange.

2. Air conditioning performance: it is necessary to clean the filter frequently. Due to the unreasonable internal structure, the hot air is not completely exhausted, and the cold air effect has not reached the best state.

3. Floor and wall sanitation: All floors and walls are made of smooth tiles, which is convenient for daily sanitation and cleaning. But the staff must walk carefully to prevent falling.

4. Workbench: Two stainless steel towel folding tables and several tables have been added. In addition, a wooden table has been added in the linen room to facilitate the housekeeping department and the catering department to pile up towels, tablecloths and chair covers when the guests are busy.

5. Drainage ditch behind the washing machine: The original ditch was not wide enough and deep enough. When several washing machines drain water, water will overflow from the ditch, and the hygiene and cleanliness are kept too poor. Now it has been rebuilt and the problem has been solved.

6. Workshop: Air conditioning is installed to facilitate employees' rest.

Fourth, health maintenance:

1. According to the scheduling order, one person takes turns to be on health duty every week.

2. The sanitation of each area is assigned to individuals, and it must be cleaned before and after work. Especially in the large washing operator's area, there is a lot of garbage when washing linen in various restaurants every time.

3. Because all equipment and facilities are stainless steel, they must be used for surface maintenance. In addition, 90CM and 60CM dust pushers should be used to clean the floor.

In the quality inspection report, it has been mentioned many times that the hygiene of the employee's passage has not been cleaned, because during this time, employees still have delivery units moving around, and the hygiene cannot be maintained at all times. This problem has been explained to the quality inspector many times.

Verb (abbreviation for verb) Employee and working status

For every employee who enters the hotel to work, the purpose of coming to work must first be clear. Why did you come? From the direction of hotel recruitment, the labor force who needs to engage in washing needs to obey the hotel washing-related work arrangements. For employees, it is to meet the needs of life and accumulate work experience and personal qualifications related to washing, just to do washing-related work, so it is necessary to establish a positive work attitude and mentality, which is the premise of ensuring long-term work.

At present, 1 1 employee has resigned. If food delivery is given during the guaranteed holiday, the ideal number of people is 12. At the beginning of the year, most employees didn't join the job, so it takes a long time to cultivate the skills and qualities that this position should have, especially the professional quality. Therefore, in this year, some people went in and some people went out. As a five-star hotel, people must have corresponding requirements, otherwise they would rather be willing than able.

According to this train of thought, analyzing the working state of this employee, compared with others, still lacks crisis awareness and self-motivation. No one can take the initiative to learn job-related knowledge and skills, and only ask their superiors for advice when they encounter something they have never seen or done. Of course, this employee can complete daily tasks according to the standard workflow, and the execution efficiency is relatively high. There is a certain guarantee on the quality of work.

Daily management of intransitive verbs

1. All quantifiable tasks are programmed. No matter who operates them, they are all a standard. The transition from unfamiliar to proficient can be completed in a short time. Such as: large water washing operation, dry cleaning operation and so on.

2. All possible problems should be explained in words, and solutions should be listed one by one.

3. The principle is to start with managers, everyone is equal, and there is no special list.

4. All systems are formulated according to the actual situation. For example, vacation must be decided according to the busy situation of hotel guests.

All kinds of problems should be clarified first, then the reasons should be found, and the conclusion can only be drawn after many verifications.

6. Monthly report: The calculation of cost has been revised three times this year, including labor cost, water, electricity and steam cost, detergent cost and lighting power consumption, with reference to the equipment consumption report of Shihai manufacturer.

7. At present, there is no clear regulation and punishment standard for the division of responsibilities of each post. Management personnel operate first, and then formulate automatic or manual operation procedures after the quality reaches the standard. This is also because it is still in its infancy and the job requirements have not yet reached other mature standards.

8. Those who violate work discipline shall be punished from the management personnel first. If employees make mistakes and managers have problems, then employees will be punished and managers will bear joint responsibility.

9. This book draws lessons from six conventional management methods and sorts out some daily operations of various positions, such as placing items, classifying documents, sorting out various operation processes and so on.

Seven, each department linen quality feedback

1. Housekeeping Department: The main problem is the softness of the towel, which was found to be hard during the inspection by the five-star judges. To meet this requirement, Johnson & Johnson neutralizer and softener were added. The original Gleiter brand needs higher temperature to dissolve, and the post-treatment temperature of this brand can't reach the required temperature, so the contradiction can be solved by replacing the low-temperature compliant neutralization.

Secondly, large bath towels that need chlorine bleaching to remove stains will have trademark fading. If we can't solve this problem, we can't provide decontamination service.

2. Dishes of various departments: At present, they are all washed at 50 degrees, raised with Teqi, white cat or emulsifier. Drain water after main washing, cool down and wash with water twice, each time for 2 minutes. This program is already a minimal washing method, but due to problems in use: such as connection? Contact with strong alkaline substances such as 84 liquid and Chucaoling has a high injury rate.

3. Food and beverage department linen: square towel. For sub-varieties, detergent manufacturers need to adjust Wang Lijing, emulsifier and strengthen color bleaching. The whiteness of the towel is obviously improved, but the loss of the towel is not reduced. The root cause is that the pollution of towels is more serious than that of towels in housekeeping department. Compared with other hotels, the washing frequency of restaurant towels is about 100, and ours is about 120.

4. Zhao Dong washing: The main wear rate is relatively high, mostly caused by too little installed capacity, and the mechanical wear is more severe than the linen in the housekeeping department. Because it must be washed separately, in order to solve this problem, it is necessary to reduce the time and frequency of washing. It is also necessary to reduce the amount of washing or change the variety of soft detergents. Another reason is that the linen in the housekeeping department of this hotel is light and soft. Not wear-resistant, compared with cotton fabric containing polyester, the service life is obviously lower.

Summarize the work and degree of 20 1 1;

For the problems existing in the hotel linen, the automatic program must be adjusted in time, and the performance problems of detergent should be raised to the supplier in time and adjusted accordingly. It is necessary to test the fastness life of various flax, work out the standard washing and scraping times, and quantify the specific data as much as possible.

Simplify the steps and procedures in management, minimize the labor intensity of employees, and treat the work instructions arranged by superiors and hotels equally. Managers must take the initiative to solve problems and give employees a demonstration, so that employees' work confidence can be gradually improved and they have a sense of collective honor.

In the management of detergent, the amount of detergent is allocated every day, so that the washing amount of each machine should be registered, and each washing should be compared, so as to strengthen the use of detergent and strive to control the balance between the minimum amount and the best washing effect.

The overall skill level of our employees is probably below the average level, mainly because the ability to wash and decontaminate guests' clothes is weak, and also because there is not enough washing ability to practice hands. In other aspects, such as linen washing control, manual operation can reach the first-class level, which is two grades higher than the whiteness and cleanliness of some linen fed by automatic liquid distributor and washed by automatic program. The specific test method should be measured by electronic whiteness meter.

The service life of linen in our hotel, that is, the washing times, can basically reach the data provided by the manufacturer, but due to the problem of installed capacity, the wear rate is high. This question has been answered many times, because the reserve of linen should be 3.5 times, and it is best to use each linen evenly every time. Don't use the linen on the top often, because it is not easy to take, and don't use the linen on the bottom.

There are several experienced people who make an annual work summary in Fan Wener Laundry. Except for me and a mechanic, other employees have never worked in the hotel industry at all, so this is a great test for our actual work. However, in the process of practical training on how to wash, sort, remove stains, mix ingredients, iron clothes, iron linen and fold, we found that most of them are eager to learn, so they can do well without requiring speed in the second month.

working environment

High temperature, high humidity and sultry are important factors that affect the quality of employees' work, but laundry staff never ignore the quality of work because of such factors. I believe the hotel management department will make a solution according to the actual situation of our laundry room.

For the management of employees' uniforms, shoes and socks, we have effectively managed the loss of a pair of socks, but all this depends on the correct registration of each uniform administrator every day. If we register less than or more than one category, our related workload will exceed 10 times.

Because of the incomplete uniforms, there are more and more hotel employees. Before 1 1, the laundry room faced the pressure that two employees only had three uniforms. However, in the face of this pressure, we are very happy, because we have ensured the effective supply of uniforms, and at least 98% of employees can get clean uniforms at any time.

Work benefits

6. That is, the stage where you can operate unconsciously (from kindergarten to primary school).

7. There is no complaint about the quality of products produced in the current month.

1. What is the method to ensure the effective supply of uniforms?

When checking out, employees will be transferred upstairs to help take out the linen, and the received linen will be returned within 2 hours. The most important thing is that all employees unite and cooperate and abide by the professional ethics of management.

group

No position in the laundry room can be completed by one person. Every job has many processes, such as: producing 50 sheets in two hours, so the process of these 50 sheets is like this: the cloth worker takes them out of the floor and sends them to the laundry room for sorting, washing, ironing and folding, and then the cloth worker sends them to the floor. To make it in two hours, every post should respond quickly and absolutely guarantee the quality. If there is a short circuit at any of the above positions, then within two hours. Therefore, our standard requirement has always been: when you do any process, you should think about how to facilitate the next process for the previous operation. Team spirit is the most influential factor anywhere. For the nature of our laundry work, the quality of team spirit directly determines our. . . .

Third, the process confirmation of problem laundry

In order to prevent laundry complaints from being caused by clothes' own problems, from 10, every laundry with any problems should be recorded and can only be washed with the signature of relevant personnel. The implementation of this method has effectively avoided relevant complaints.

Excellent staff

In order to give recognition to some outstanding employees, the laundry room selects outstanding employees every month. The main performances of our excellent employees are: professional ethics, conscientious work, meticulous work and strong team spirit.

Work benefits

The stage from omniscient to omniscient but not fully proficient (from primary school to middle school)

6. There are no oral or written complaints about product quality.

There was a serious accident that the water quality suddenly turned yellow, which caused the towel to turn yellow seriously. Because the water quality in Dazu was not good before, and we don't have water treatment equipment at present, the hotel management authorities attached great importance to it and agreed to start installing water treatment equipment after the year. Although we can't solve the water quality problem now, we should always pay attention to the changes of water quality. When the water is particularly yellow, don't wash anything, wait until the yellow water is discharged.

down/feather quilt

When the whole bed of duvets in guest rooms was dried, some duvets contaminated by protein stains were put into the dryer to dry at high temperature and were not found in time, which made it difficult to decontaminate protein stains after curing. For this, our operators should attach great importance to it in the next related work.

Laundry complaint

165438+1October 15, the laundry room complained about the laundry service due to negligence of details (165438+1October15,730, a Hong Kong guest, Mr. He's shirt asked to be folded. This complaint reflects our meticulous work. The supervision is not strong, and our requirement is that every work, especially the laundry for guests, can not be neglected from every step of receiving goods. I think it's hard to find your problem as long as every guest clothing clerk strictly follows the standard process we have formulated.

1. Control method of detergent (water, electricity and steam are controlled at the same time)

The main methods are: daily cost summary meeting, registration of detergent components of each machine, full operation of any equipment, and employees' deeper understanding of post operation methods, so that changes must be used, and they can be used as much as possible but not necessary; Water can remove stains, so I don't need detergent, and so on.

Control method of steam (also control power)

The most gas-consuming equipment in the laundry room is a large ironing machine, and/kloc-0 consumes about 35 cubic meters of steam per hour. Our method is to concentrate all linen ironing in one time period, but the most important thing is our speed. If 1 min can deliver five pieces, then you can't just deliver four pieces. This is a matter of principle. Our speed can only be the fastest, not too fast, too fast will be complained.

Wash all the uniforms before going to work every day and hang them with hangers, so that we can save half an hour's steam consumption. In the laundry room of a five-star hotel, this method should be rare, but it is absolutely effective.

In short, any cost is controlled in the hands of every employee. I believe that our benefits will not get worse and worse, nor will we stand still, but will only get better and better.

Problems with verbs (abbreviation of verb)

1. sense of responsibility

Just now I mentioned that teamwork is good, but our sense of responsibility is poor. We often don't check the quality. If there is a quality problem, we will find one reason or another.

When we talk about responsibility, we don't mean who will be responsible after the problem is said. This is meaningless. It means to be highly responsible for your work and operate carefully to avoid problems. This is what we need.

The training of technical post talents failed.

20 15 focuses on the basic operation level of the whole post, and is not strict with the training of key technical posts.

speed

Although I said earlier, our benefits in June 5438+February have been very good, but our speed needs to be improved. Even though we have now upgraded to the university stage, we are still far from graduating from university and have learned a lot.

The quality of some employees is not mature enough, because most employees have never worked in hotel service, that is, they lack hotel service experience and know nothing about hotels. After several months of training, what kind of service standards should be achieved by high-star hotels, especially five-star hotels, remains to be further understood.

5. Employees' service skills are weak. Compared with other five-star hotels, there is a gap in experience, and service standardization can cope with it, but flexible and personalized services are relatively lacking, which is exactly what five-star hotels need.

6. Due to the limitation of hardware conditions, such as water quality problem, it has not been solved, which directly leads to the decline of quality and huge cost loss.