What roles do hotels keep in mind as guests?

Guest, customer, VIP, friend, important role.

1. Guests: The hotel regards guests as the most important role and provides them with a comfortable, safe and pleasant accommodation experience. The hotel will do its best to meet the needs of its guests, providing good customer service and high-quality facilities.

2. Customers: The hotel regards guests as customers, that is, consumers, so it will pay attention to guest satisfaction and experience. Hotels attract and retain customers by providing quality service, personalized care and customized experiences.

3. VIPs: For some special guests, such as members, important customers, VIPs, etc., the hotel will treat them as VIPs. Hotels will provide VIPs with higher levels of service and special treatment to enhance their loyalty and satisfaction.

4. Friends: The hotel hopes that guests can feel at home and treat guests as friends. Hotels build close relationships, provide friendly and welcoming treatment, and make guests feel warm and welcome.

5. Important role: The hotel will also keep in mind the important role of guests in hotel operations. Guests' needs and feedback are crucial to the hotel's improvement and development, so the hotel will value guests' opinions and suggestions to continuously improve service quality and customer satisfaction.